Consulting - Publications - Faculty & Research

31 Aug 2020
What Do You Think?

Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

correlation vs. cause and effect. As commenter Diogenes put it, “Prove with a cogent methodology that racial and gender diversity lead to greater profitability. Prove causation, not correlation (which studies to date primarily by View Details

Keywords: by James Heskett

30 Oct 2019
Research & Ideas

How to Recover Gracefully After Shutting Down Your Startup

step should be to consult a lawyer and an accountant to understand their legal obligations and how to sequence payments to parties owed money. After that, they should formulate a plan for communicating the news to customers and... View Details

Keywords: by Danielle Kost

26 Mar 2006
Research & Ideas

The Office of Strategy Management

surrounding the success that organizations have in executing strategy is low. Our article, "The Office of Strategy Management," using data from a Bain Consulting study, notes that seven out of eight companies in a global sample... View Details

Keywords: by Martha Lagace

14 Jul 2003
Research & Ideas

Understaffed and Overworked: What Now?

when you're not in the room," he says. "The last thing we need when things are tough is to have people tell us what they think we want to hear." Manage Up "Remind your superiors about your added responsibilities," says Susan Battley, CEO of... View Details

Keywords: by Paul Michelman

05 May 2008
Research & Ideas

Connecting with Consumers Using Deep Metaphors

Gerald Zaltman, an emeritus professor at Harvard Business School, and Lindsay Zaltman, managing director of Olson Zaltman Associates, a research and consulting firm, believe that deep insights from consumers are essential for brands that... View Details

Keywords: by Martha Lagace; Consumer Products

04 Jun 2012
Research & Ideas

The Business of Life

unusual application of an economic term delighted Christensen, a management professor known around HBS and the globe as both a brilliant business thinker and a deeply religious man. For more than a decade he has been a go-to consultant... View Details

Keywords: by Carmen Nobel

18 Apr 2000
Research & Ideas

Learning in Action

well-known consultants and CAP was born. Participants come to CAP in teams of eight to twelve people with a real problem to solve. At Welch's insistence, the problems are "need to do; not nice to do." Each team works with a coach, a... View Details

Keywords: by David A. Garvin

01 Dec 2014
Research & Ideas

The Big Influence of Small Countries in the United Nations Secretariat

miscalculated. By contrast, in this setting you have a constant struggle in real time between every nation in the world vying for influence within the Secretariat." To figure out who has been winning that competition, Werker and Novosad View Details

Keywords: by Michael Blanding

21 Feb 2005
Op-Ed

Is Business Management a Profession?

requirement of passing a standard exam before being admitted to practice, nor are senior managers, investment bankers, or consultants required to participate in continuing education. There is no explicit obligation, for example, for... View Details

Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice

18 Aug 2003
Research & Ideas

How New Managers Become Great Managers

teaching, and consulting over the past ten years, I have come to understand more deeply than ever that the best managers are those who have an appetite for learning and are willing to work on themselves. Management is very hard; even the... View Details

Keywords: by Linda Hill

09 Jun 2008
Lessons from the Classroom

Monetizing IP: The Executive’s Challenge

Model-Linker to the open source community to help the Linux community write software to connect Linux with Hewlett-Packard's RISC computer architecture. This strategy is similar to giving away the razor (the released code) to sell more razor blades (the related View Details

Keywords: by Sean Silverthorne; Video Game; Web Services

13 Nov 2019
Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

machine learning tools in marketing. “You can’t do something in business, and then collect the data, and then expect the machine learning methods to spit out insight for you,” Amano says. “It’s important that throughout the process you View Details

Keywords: by Kristen Senz

30 Mar 2018
What Do You Think?

What Should Mark Zuckerberg Do?

researcher and consultant” identified as Cambridge Analytica used a quiz app on the platform to access personal information of approximately 300,000 Facebook users and, by extension, 49.7 million of their “friends.” The consultant... View Details

Keywords: by James Heskett; Web Services; Information Technology

04 Nov 2013
Research & Ideas

The Real Cost of Bribery

payment, how it was detected, and the way the firm responded to the bribe after it was uncovered. To test the hypothesis, Serafeim evaluated data from the forensic services practice of PricewaterhouseCoopers, which provides global View Details

Keywords: by Carmen Nobel

Teaching Interest

Overview

Dominika has experience teaching graduate-level courses, e.g., HBS MBA course Driving Profitable Growth with Prof. Gary Pisano, as well as undergraduate-level courses, e.g., Harvard College course Men, Women, and Work with Prof. Mary Brinton. Dominika also oversaw and... View Details

11 Feb 2020
Sharpening Your Skills

10 Rules Entrepreneurs Need to Know Before Adopting AI

generalized toolkits to business users or get bogged down in custom software consulting engagements that solve nonrepeatable use cases. There are more opportunities today for entrepreneurs to focus on solving vertical problems than... View Details

Keywords: by Rocio Wu

05 Mar 2012
Research & Ideas

Is JC Penney’s Makeover the Future of Retailing?

Still, Penney's pricing plan is risky. "Every day prices will not be as low as the biggest discounts that [the company] once offered," pricing consultant Rafi Mohammed wrote in a recent Harvard Business Review blog. "Instead, its pitch to... View Details

Keywords: by Kim Girard; Retail

10 Sep 2001
Research & Ideas

Do You Have Change Fatigue?

Chances are you've got a story like Andrea Zintz's. Now president of Andrea Zintz & Associates, a consulting firm in Pennington, N.J., she was working for a health-care concern in 1997 when the firm's executive committee decided to... View Details

Keywords: by Nick Morgan

01 Oct 2014
What Do You Think?

Is Too Much Focus a Problem?

For example, Jerome Groopman, in his book How Doctors Think, advised us as patients to ask what might be the most important question of our lives when consulting with a doctor who has reached, and too often focused mentally on, a... View Details