Capacity Management - Publications - Faculty & Research

25 Jun 2020
News

Covering All Corners

Riad Armanious (MBA 2008) regards the pandemic as the greatest professional challenge he has faced as managing director of family-owned Eva Group and CEO of Eva Pharma, a multinational pharmaceutical company headquartered in Egypt. The... View Details

01 Mar 2015
News

Case Study: The Speed of Light

(Photo courtesy of KDC Solar) Launched in 2011, QE solar is an operations and maintenance company focused on servicing large-scale, commercial solar energy structures—the kind typically owned by large utility companies. The company is based in New Jersey, the... View Details

Keywords: Electric Power Generation, Transmission, Distribution; Utilities

Profile

Danelle Radney

The general manager at College Pro had never managed a female franchisee before, much less an African-American one with a short afro and an even shorter history as an exterior house painter. But Danelle... View Details

24 Jul 2006
Research & Ideas

How Kayak Users Built a New Industry

in how designs are created and then turned into real things. Many management scholars and economists fall into the habit of thinking that innovation is something that firms uniquely do in order to make money. But Eric von Hippel and his... View Details

Keywords: by Sean Silverthorne; Entertainment & Recreation

01 Oct 1996
News

Kid at Heart — John H. Eyler (MBA 1971)

free that makes the job so appealing to Eyler -- it's also the chance to put to the sternest test yet his 25 years of management experience with retailers such as Federated Department Stores, Hartmarx, and the May Company. When Eyler took... View Details

Keywords: Marguerite Rigoglioso

September 2010 (Revised January 2012)
Case

Emergia: Driving Profitability on Help Desk Contracts

Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details

Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry

Citation

Educators

Purchase

22 Apr 2002
Research & Ideas

Work, Family, Private Life: Why Not All Three?

nonprofit organizations. Hart, who is also co-head of the entrepreneurship and service management faculty unit at HBS, said that reflection on a balance between work and personal goals can never start too soon. In terms of role models,... View Details

Keywords: by Martha Lagace

Profile

Roy Ben-Dor

of thinking." New roles In previous summers, Roy has interned with the Paul Hastings law firm on bankruptcies and private equity, and in a management training program with Bridgewater Associates. But this summer, his path takes a... View Details

April 2002
Teaching Note

Anagene, Inc. TN

By: Robert S. Kaplan

Teaching Note for (9-102-030). View Details

Keywords: Entrepreneurship; Public Ownership; Sales; Production; Forecasting and Prediction; Volume; Governing and Advisory Boards; Cost Accounting; Business or Company Management; Financial Reporting; Strategy; Performance Capacity; Biotechnology Industry

Citation

Purchase

02 Oct 2000
Research & Ideas

Networked Incubators: Hothouses of the New Economy

depends on the personal connections of a few people and can be scaled up to include many mechanisms and managers networking on behalf of numerous companies. This advantage is important when comparing networked incubators with venture... View Details

Keywords: by Morten T. Hansen, Henry W. Chesbrough, Nitin Nohria & Donald N. Sull

Web

Demo Day | New Venture Competition

their well-being by optimizing cash flow, managing debt, and providing real-time, personalized financial guidance. It's like Mint x ChatGPT for the next generation entering the workforce CareCorgi Hailey How (MPH 2025), Bobby Zhao (MDes... View Details

17 Mar 2015
News

The First Five Years: Adam Enbar (MBA 2010)

payroll). Today, we have almost 50 people working at Flatiron School. One of the great benefits of working with an incredible team is that your job isn’t necessarily to manage them, as much as it is to make sure they have what they need... View Details

Keywords: Technical and Trade Schools; Educational Services

Web

Wartime Innovation - Georges F. Doriot : Educating Leaders, Building Companies, Baker Library, Harvard Business School

Home Site map Map / Directions Search: General Information HBS Home About Annual Report Campus Commencement Dean Nohria Employment Fifty Years of Women Give News New Construction Academic Programs Doctoral Programs Executive Education MBA Summer Venture in View Details

Web

FAQs - Institute For Strategy And Competitiveness

affect health care? A: TDABC is a key component of an incremental approach to health care reform. By understanding costs, clinicians and managers can make small changes according to identified areas of impact. The cumulative sum of these... View Details

22 Mar 2011
First Look

First Look: March 22

in the credit market that have deep roots in the system's structure, conduct, and regulation. The time has come for a clear-eyed assessment of what happened and how the system should be strengthened and restructured. Such reform will have a profound and lasting impact... View Details

Keywords: Sean Silverthorne

02 Nov 2020
Blog Post

2+2 Where Are They Now Spotlight: Tyler Teykl (MBA 2017)

advisor. I leveraged the summer trying out the advisor role through a management consultant internship at McKinsey. In three short months, I learned that the coaching wasn’t my primary color. I get fulfillment being inside the operations... View Details

14 Mar 2019
News

The Merchant of Osaka

Mediva (for Medical Innovation and Value-Added). The medical branch remains a legally separate nonprofit, according to Japanese regulation, but in practice the two entities operate as one: Mediva handles management across both companies,... View Details

Keywords: Health, Social Assistance

Profile

Carol Lauson

confirmed Carol's initial impressions. "The classroom dynamic here is distinctive. You go through so many scenarios. You see how other managers have reacted, positively or negatively, and their choices give you better insight into... View Details

03 Nov 2022
Op-Ed

Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains

worries, friend.” Customer Support Rep: “Keep me in the loop too, all. I want to be prepared if customers start asking questions about the new layout or pricing changes.” CTO: “You got it, friend.” Operations Tech: “Yo, after lunch today can we talk about how View Details

Keywords: by Julia Austin

08 Sep 2016
Blog Post

4 Unexpected Things I Learned at HBS

and Operations Management (TOM). Many perceive the necessity to ask for help as a sign of weakness in today’s society. I find this not to be true. Asking for help signals you trust someone else’s capacity... View Details

Publications