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Show Results For
- All HBS Web
(2,987)
- People (15)
- News (985)
- Research (1,395)
- Events (2)
- Multimedia (19)
- Faculty Publications (545)
- September 2023 (Revised December 2023)
- Case
Twiddy & Company: Trust in a Chaotic Environment
By: Sandra J. Sucher, Shalene Gupta and Tom Quinn
Twiddy & Company, known for Southern hospitality rooted in personal interactions, needed to adjust to contactless remote customer service as fear of the contagious virus prevented person-to-person contact. Local elected officials, in a bid to stop tourists from... View Details
Keywords: Trust; Health Pandemics; Organizational Culture; Disruption; Government Legislation; Transportation; Tourism Industry; North Carolina; United States
Sucher, Sandra J., Shalene Gupta, and Tom Quinn. "Twiddy & Company: Trust in a Chaotic Environment." Harvard Business School Case 324-021, September 2023. (Revised December 2023.)
- April 2022 (Revised May 2022)
- Case
Mastercard Labs (A)
When Ajaypal (Ajay) Banga became the CEO of Mastercard in 2010, he shifted the company’s competitive focus from card networks to cash itself. Mastercard’s new vision of a “World Beyond Cash” distilled into a three-pronged framework: Grow the core business, Diversify... View Details
Keywords: Organizational Behavior; Culture; Culture Change; Organizational Adaptation; Organizational Effectiveness; Alignment; Leadership; Leadership Development; Innovation; Innovation Ecosystems; Ecosystem; Diversity; Collaboration; Co-creation; Learning Organizations; Empowerment; Globalization; Agility; Prototype; Experiment; Partnerships; Operating Model; Risk Management; Metrics; Payments; Financial Inclusion; Financial Industry; Ambidexterity; Corporate Innovation; Innovation Lab; Digital Transformation; Digital Strategy; Credit Cards; Innovation Leadership; Organizational Culture
Hill, Linda A., Sunil Gupta, Emily Tedards, and Julia Kelley. "Mastercard Labs (A)." Harvard Business School Case 422-080, April 2022. (Revised May 2022.)
- 09 Dec 2020
- Blog Post
How to Create a Psychologically Safe Workplace
Another element of culture that impacts employee experience at an even deeper level, and can have a significant impact on the company’s bottom line, is psychological safety.... View Details
- 22 Sep 2017
- News
Turning a Disorder into an Opportunity
the Department of Human Services and Specialisterne, a Danish social enterprise organization, the initiative taps into the talents common among those on the autism spectrum, including attention to detail,... View Details
- 18 Aug 2022
- Op-Ed
Your Best Employees Are Burning Out: A Framework for Retaining Talent
Burnout, retention, and renewed labor organization are critical challenges for leaders, especially amid COVID-19 and a looming recession. Leaders must ask themselves: What is it about my organization’s View Details
Keywords: by Hise Gibson and MaShon Wilson
- April 2017
- Case
China Hospitals Inc.: The Growth of Private Hospitals in China
By: Kevin Schulman, Xiao Yu and Ariel Hwang
This case examines the privatization of hospitals in China. China Hospitals, Inc. has become the largest for-profit hospital company in China, purchasing government owned hospitals in Tier 2 cities. The case profiles CEO Frank Hu. To build his company, he has to... View Details
Keywords: Privatization; For-Profit Firms; Growth and Development Strategy; Business Model; Health Industry; China
Schulman, Kevin, Xiao Yu, and Ariel Hwang. "China Hospitals Inc.: The Growth of Private Hospitals in China." Harvard Business School Case 317-104, April 2017.
- 29 Sep 2022
- News
Securing a Resilient Future for Senegal
through the ministry’s work, launched a $1.3 billion economic resilience plan, representing 7 percent of GDP, the second largest in Africa (second to South Africa). Senegal was one View Details
Keywords: Maureen Harmon
- 25 Mar 2016
- News
Putting Faith in a Good Education
become an aruaba, ‘a woman who goes to work in a business suit,’ in the West African language Twi,” says Crane, founder of Edify, a nonprofit that provides micro-enterprise... View Details
- 27 Sep 2013
- Working Paper Summaries
The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance
- 01 Oct 2001
- News
Industry-Related Clubs Offer Alumni a New Resource
touch with HBS and provides members with a sense of satisfaction. Future goals for both clubs are similar: to offer their members topical industry-related events, to promote club awareness, and to increase... View Details
- 02 Dec 2019
- News
A Long-Standing Commitment to Global Understanding
in Chile, despite his parents’ objections. The experience interning at a Santiago company, practicing his Spanish, and interacting with people from another culture was “like an awakening,” says Barry,... View Details
- 25 Jun 2018
- Blog Post
The Internship Search: “Is this just a personal interest, or is there a real professional opportunity here?”
equity with Berkshire Partners, Aaron came to HBS “to gain an understanding of how businesses function from a perspective beyond the financial analysis and business due diligence lens.” But during his time... View Details
Keywords: Consumer Products / Retail
- 15 Sep 2020
- News
How To Make Diversity a Reality
levels of players, right? So when you think about the investors, there's foundations that have a different organizational structure and different culture and View Details
- 03 Jul 2013
- What Do You Think?
What Are the Limits of Transparency?
cautioned us not to expect too much from a policy of transparency, saying "If the company culture operates better within the founder's vision View Details
Keywords: by James Heskett
- 28 Jan 2008
- Research & Ideas
Billions of Entrepreneurs in China and India
a cultural revolution. China "wiped its slate clean" in the Cultural Revolution. Literally and metaphorically, it got rid of... View Details
Keywords: by Martha Lagace
- 2009
- Working Paper
Assess, Don't Assume, Part II: Negotiating Implications of Cross-Border Differences in Decision Making, Governance, and Political Economy
When facing a cross-border negotiation, the standard preparatory assessments—of the parties, their interests, their no-deal options, opportunities for and barriers to creating and claiming value, the most promising sequence and process design, etc.—should be... View Details
Keywords: Decision Making; Cross-Cultural and Cross-Border Issues; Corporate Governance; Negotiation Process; Organizational Culture; Business and Government Relations
Sebenius, James K. "Assess, Don't Assume, Part II: Negotiating Implications of Cross-Border Differences in Decision Making, Governance, and Political Economy." Harvard Business School Working Paper, No. 10-050, December 2009.
- 04 Jun 2025
- News
Slice of Life
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. In 2018, Bill Crawford (MBA 2006) founded Righteous Slice, a pizza restaurant in Rexburg, Idaho that has been steadily earning critical acclaim. It has... View Details
- 07 Sep 2021
- News
One Degree of Difference
women’s health in the United States, which has the worst rate of maternal mortality of any industrialized nation. Women of color are four times... View Details
- 18 Jan 2018
- News
The Lessons of All-Day Breakfast
expectations-- and then how long does it take for you to decide that this is now going to roll out nationally? Cunningham: Well, this is one where, again, I mentioned we're changing the culture and moving much faster. So we actually took... View Details
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
Kaiser [Permanente's] Dr. [Kim] Adcock, it is not enough just to know that a particular physician is making more than the acceptable number of errors [in misread x-rays]. Unless deeper analysis View Details
Keywords: by Amy Edmondson & Mark D. Cannon