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Show Results For
- All HBS Web
(851)
- News (262)
- Research (531)
- Events (2)
- Multimedia (3)
- Faculty Publications (158)
- 05 Aug 2010
- What Do You Think?
What Is Customer Opinion Good For?
or less important (because) customers had no sense when it came to entertaining tradeoffs (between features and cost)." Phil Clark commented that, regardless of method or purpose, "It is important to know your customers better than they know themselves They will tell... View Details
- 13 Aug 2008
- Research & Ideas
The Inner Life of Leaders
To what extent does a leader's inner life affect his or her behavior and actions toward other people? HBS professor emeritus Abraham Zaleznik, skilled in the practice of psychoanalysis and an admirer of the View Details
Keywords: by Martha Lagace
- 18 Mar 2008
- First Look
First Look: March 18, 2008
this time. Toward a Theory of Behavioral Operations Authors:Francesca Gino and Gary P. Pisano Publication:Manufacturing and Service Operations Management (forthcoming) Abstract Human beings are critical to the functioning of the vast... View Details
Keywords: Martha Lagace
- 17 Apr 2007
- First Look
First Look: April 17, 2007
Kraiselburd and Noel Watson Abstract In this paper, we seek to use quantitative models to help appreciate the behavioral processes associated with successful cross-functional and cross-firm alignment in supply/demand planning. We model... View Details
Keywords: Martha Lagace
- 01 Jun 2016
- News
Alumni and Faculty Books for June 2016
the Box: 40 Stories of Leading CEOs by Aparna Piramal (MBA 2002) (Random Business) The author explores the connections between work spaces and work styles of 40 progressive leaders, capturing their quirks, individual styles of working, motivations, and leadership... View Details
- 06 Jan 2017
- News
Mental Illness and the Workplace
combination of approaches that enables me to stay well. And I also, use something called dialectical behavioral therapy, which helps greatly in managing stresses, which can be the triggers of that psychosis that I have to manage so... View Details
- 09 Feb 2004
- Research & Ideas
Got a New Strategy? Now Make it Happen
would jump-start change at SGDU, she began to suspect (correctly) that people throughout the unit were talking about its strategy—and she further suspected that plenty of managers a couple of layers down had insights that she needed to... View Details
Keywords: by Michael Beer & Russell A. Eisenstat
- 20 Feb 2008
- First Look
First Look: February 20, 2008
In contrast, power is obtained by engaging in exchanges with numerous alternative exchange partners, whose exchange opportunities are limited. These distinctions yield powerful insights into dynamics and consequences of power and status.... View Details
Keywords: Martha Lagace
- Web
Hiring Process | Employment
have the opportunity to meet other members of the department where the position resides. This interview is an opportunity to get to know the manager, the department culture, and to gather more insight into the specifics of the position.... View Details
- 01 Sep 2003
- News
Globalization Revisited
today, Levitt’s article caused a minor sensation when it first appeared. Apart from its insightful specifics, its language (“globalization” was a novel term) and expansive vision offered a hopeful alternative to the grim reality of a... View Details
- 12 Mar 2019
- First Look
New Research and Ideas, March 12, 2019
template; and (3) pause before elaborating the activity system. The insights from our framework contribute to research on optimal distinctiveness and to the learning and evolutionary-adjustment literature on search. More broadly, we blend... View Details
Keywords: Dina Gerdeman
- 09 Oct 2012
- First Look
First Look: October 9
Abstract Key to the effective use of big data are the analytical professionals known as "data scientists," who can both manipulate large and unstructured data sources and create insights from them. Data scientists are difficult... View Details
Keywords: Sean Silverthorne
- 05 Dec 2006
- First Look
First Look: December 5, 2006
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=107028 The Virtual Entrepreneurial Team Exercise—VETE; Overview and Instructions for Participants Harvard Business School Note 806-158 PublicationsCRM Implementation: Effectiveness Issues and View Details
Keywords: Sean Silverthorne
- 22 Feb 2022
- News
An Rx for Small Business Recovery
Tools “The good news is that small businesses are resilient. Many of them are already using apps driven by AI and algorithms to pivot their business models,” Mills adds. In her book, she coined the term “small business utopia” to describe a product-service ecosystem... View Details
Keywords: Deborah Blagg
- Web
Rock 100: The Summit - Entrepreneurship
recommended reading lists Hand-picked resources for the questions and concerns raised by the Rock 100 founders at the Summit can be found at the links below: B2B Marketing Aligning Strategy and Sales: The Choices, Systems, and Behaviors... View Details
- 01 Jun 2012
- News
Straight to the Heart
think the client hasn’t found his or her mate yet, so I can quickly get in-depth emotional indicators. Those sources will say things to me that they would never say to the client. That feedback is a confidential, incredibly powerful process that allows me to have View Details
- 01 Jun 2022
- News
Blissful Thinking
Brown, Quentin Tarantino, and Malcolm Gladwell. But as much as he loves talking and writing about awesome things, he says, it’s still taxing. “I’m trying to remember that this is all still work.” So when we asked him for insight on how we... View Details
Keywords: Dan Morrell; illustration by Dan Winters
- 19 Oct 2017
- Research & Ideas
How Charitable Organizations Can Thwart Excuses for Not Giving
describes in a new working paper, The Better Is the Enemy of the Good. In fact, Exley argues that based on her research, people look for any excuse to avoid giving a donation and then rationalize their skinflint behavior to avoid feeling... View Details
Keywords: by Michael Blanding
- 28 Apr 2009
- First Look
First Look: April 28, 2009
media environment controlled by the Chinese government. At the same time, this case offers insights into the structure of the highly fragmented Chinese consumers market, exploring the socio-economic disparities in income and media access... View Details
Keywords: Martha Lagace
- 01 Mar 2012
- News
Get Creative
developed an important insight into why the owners of small businesses typically wait until the last minute to update their books and file tax forms. Most people would say they are just lazy or undisciplined. But Cook observed what was... View Details