Publications
Publications
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- All HBS Web
(2,168)
- Faculty Publications (820)
- August 1999
- Article
Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking
By: F. Frei and P. Harker
- July 1999 (Revised June 2000)
- Case
Edward Jones
By: Michael E. Porter and Gregory C. Bond
Edward Jones is a leading, highly profitable retail brokerage firm with a unique strategy very different from those of its rivals. The case describes Jones's activities and allows a rich discussion of its positioning choices, supporting activities, and tradeoffs. Jones... View Details
- 1999
- Book
The Financing of Catastrophe Risk
By: Kenneth A. Froot
- 1999
- Chapter
The Pricing of US Catastrophe Reinsurance
By: K. Froot and P. O'Connell
- June 1999
- Teaching Note
Hamilton Financial Investments: A Franchise Built on Trust TN
By: Robert L. Simons and Antonio Davila
Teaching Note for (9-198-089). View Details
- 1999
- Chapter
How Financial Firms Decide on Technology
By: Lorin M. Hitt, Frances X. Frei and Patrick T. Harker
- May 1999
- Teaching Note
Xedia and Silicon Valley Bank Series TN
By: Paul A. Gompers
Teaching Note for (9-298-119), (9-298-120), (9-298-121), and (9-298-122). View Details
Keywords: Banking Industry
- April 1999 (Revised March 2001)
- Case
Be Our Guest, Inc.
By: Dwight B. Crane and Penny Joseph
Be Our Guest is a rapidly growing equipment rental company with substantial seasonality in its revenues and profits. In the spring of 1998, the senior management team is reviewing its financial plans in preparation for a meeting with the company's bank. The case... View Details
- March 1999 (Revised April 2017)
- Teaching Note
Citibank: Performance Evaluation
By: Robert Simons and Antonio Dávila
Teaching Note for (9-198-048). View Details
- February 1999 (Revised September 2001)
- Teaching Note
Providian Trust: Tradition and Technology (A) TN
Teaching Note for (9-398-008). View Details
- February 1999 (Revised April 1999)
- Case
Guaranty Trust Bank PLC Nigeria (A)
By: Lynn S. Paine and Hal Hogan
Fola Adeola, the CEO of Nigeria's Guaranty Trust Bank and one of its founders in 1991, is considering what should be done to maintain the bank's original vision and vitality in the face of its rapid growth and success in the marketplace. Known for its high ethical... View Details
- February 1999 (Revised April 1999)
- Case
Guaranty Trust Bank PLC Nigeria (B)
By: Lynn S. Paine and Hal Hogan
Supplements the (A) case. View Details
- February 1999 (Revised April 2001)
- Case
Guaranty Trust Bank PLC Nigeria (C)
By: Lynn S. Paine and Hal Hogan
Supplements the (A) case. View Details
- February 1999
- Case
Guaranty Trust Bank PLC Nigeria (D)
By: Lynn S. Paine and Hal Hogan
Supplements the (A) case. View Details
- February 1999
- Article
Interest-Rate Exposure and Bank Mergers
By: B. C. Esty, Bhanu Narasimhan and Peter Tufano
- January 1999 (Revised July 2003)
- Case
Shady Trail
By: Arthur I Segel
Holt Lunsford was intrigued by the packet of papers that lay in front of him. The papers comprised a brochure that Lonestar Bank had put together in an effort to sell the Shady Trail Distribution Center in Dallas, Texas. Shady Hill was a five-year-old,... View Details
- December 1998 (Revised December 1999)
- Case
Morgan Stanley Dean Witter Private Client Services
By: Thomas J. DeLong, David M. Darst, Ann K Rusher and Catherine M. Conneely
The 1997 merger of retail giant Dean Witter and investment bank Morgan Stanley was a year old when Bob Sculthorpe was appointed director of Private Client Services (PCS) at Morgan Stanley Dean Witter (MSDW). The firm was still operating under two separate broker-dealer... View Details