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Publications

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    • Faculty Publications  (3,296)

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    • All HBS Web  (119,786)
      • Faculty Publications  (3,296)

      Technology and Operations ManagementRemove Technology and Operations Management →

      ← Page 3 of 3,296 Results →
      • February 2025
      • Article

      Variation in Batch Ordering of Imaging Tests in the Emergency Department and the Impact on Care Delivery

      By: Jacob C. Jameson, Soroush Saghafian, Robert S. Huckman and Nicole Hodgson
      Objectives: To examine heterogeneity in physician batch ordering practices and measure the impact of a physician's tendency to batch order imaging tests on patient outcomes and resource utilization.
      Study Setting and Design: In this retrospective study, we used... View Details
      Keywords: Health Care; Operations Management; Productivity; Health Care and Treatment; Operations; Outcome or Result; Resource Allocation; Health Industry; United States
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      Jameson, Jacob C., Soroush Saghafian, Robert S. Huckman, and Nicole Hodgson. "Variation in Batch Ordering of Imaging Tests in the Emergency Department and the Impact on Care Delivery." Health Services Research 60, no. 1 (February 2025).
      • January 2025
      • Teaching Note

      New Belgium Brewing and Climate Change

      By: Michael W. Toffel, Kenneth P. Pucker and Michael Norris
      Teaching Note for HBS Case No. 624-069. View Details
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      Toffel, Michael W., Kenneth P. Pucker, and Michael Norris. "New Belgium Brewing and Climate Change." Harvard Business School Teaching Note 625-089, January 2025.
      • January 2025
      • Technical Note

      Note on Estate Planning

      By: Christina R. Wing, Maryann G Bell and Kara A Perusse
      Crafting a comprehensive estate plan is not just about ensuring the smooth transfer of assets; it is about leaving a lasting legacy and protecting your loved ones from unnecessary stress and complications after you are gone. Estate planning is a particularly important... View Details
      Keywords: Family Business; Transition; Management Succession; Family Ownership; Planning
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      Wing, Christina R., Maryann G Bell, and Kara A Perusse. "Note on Estate Planning." Harvard Business School Technical Note 625-095, January 2025.
      • January 2025
      • Teaching Plan

      Knowledge Transfer: Toyota, NUMMI, and GM

      By: Willy Shih
      Teaching Plan for HBS Case No. 625-003. New United Motors Manufacturing, Inc. (NUMMI) was a joint venture between Toyota and General Motors. It was an opportunity for GM to learn about the Toyota Production System, which was quite different from the mass production... View Details
      Keywords: Culture Change; Organizational Culture; Organizational Change and Adaptation; Factories, Labs, and Plants; Joint Ventures; Transformation; Selection and Staffing; Knowledge Acquisition; Knowledge Sharing; Labor Unions; Management Systems; Performance Improvement; Production; Labor and Management Relations; Auto Industry; Japan; United States
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      Shih, Willy. "Knowledge Transfer: Toyota, NUMMI, and GM." Harvard Business School Teaching Plan 625-071, January 2025.
      • 2025
      • Working Paper

      The Hidden Costs of Working Multiple Jobs: Implications for Spending Behavior and Wellbeing

      By: Paige Tsai and Ryan W. Buell
      Problem definition: Amidst inflation, rising costs of living, an explosion in remote and gig working opportunities, and an increase in the part-time labor mix in economies around the world, it is becoming evermore commonplace for people to earn labor income... View Details
      Keywords: Behavioral Operations; Employee Behavior; Job Design and Levels; Personal Finance; Well-being; Happiness; Satisfaction; Wages
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      Tsai, Paige, and Ryan W. Buell. "The Hidden Costs of Working Multiple Jobs: Implications for Spending Behavior and Wellbeing." Harvard Business School Working Paper, No. 25-036, January 2025. (Revised March 2025.)
      • January 2025
      • Case

      The Checkout Challenge for Orchardio

      By: Iavor I. Bojinov
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      Bojinov, Iavor I. "The Checkout Challenge for Orchardio." Harvard Business School Case 625-093, January 2025.
      • January 2025
      • Case

      Moderna: Democratizing Artificial Intelligence

      By: Iavor I. Bojinov, Karim R. Lakhani, Annika Hildebrandt and James Weber
      The case study examines Moderna's journey in democratizing artificial intelligence (AI), particularly generative AI, across its workforce. It details the company's "digital-first, AI-focused" approach, including the rollout of OpenAI's ChatGPT Enterprise to all... View Details
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      Bojinov, Iavor I., Karim R. Lakhani, Annika Hildebrandt, and James Weber. "Moderna: Democratizing Artificial Intelligence." Harvard Business School Case 625-070, January 2025.
      • January 2025 (Revised February 2025)
      • Teaching Note

      Zalando: Becoming the Starting Point for Fashion

      By: Antonio Moreno, Leela Nageswaran, Margaret Underwood and Gamze Yucaoglu
      Teaching Note for HBS Case No. 622-070. View Details
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      Moreno, Antonio, Leela Nageswaran, Margaret Underwood, and Gamze Yucaoglu. "Zalando: Becoming the Starting Point for Fashion." Harvard Business School Teaching Note 625-084, January 2025. (Revised February 2025.)
      • January 2025
      • Teaching Note

      Vytal: Packaging-as-a-Service

      By: George Serafeim, Michael W. Toffel and Stacy Straaberg
      Teaching Note for HBS Case No. 124-007. The Germany-based startup Vytal operated the largest digital-native reusable packaging-as-a-service network globally, having raised nearly €15 million, established a large network of restaurant partners, and prevented the use of... View Details
      Keywords: Environmental Sustainability; Innovation and Invention; Business Growth and Maturation; Growth and Development Strategy; Business Startups; Resource Allocation; Risk Management; Adoption; Strategy; Performance Productivity; Service Delivery; Service Operations; Supply Chain; Distribution; Entrepreneurship; Climate Change; Business Model; Governing Rules, Regulations, and Reforms; Profit; Financing and Loans; Expansion; Green Technology Industry; Service Industry; Retail Industry; Germany; Europe
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      Serafeim, George, Michael W. Toffel, and Stacy Straaberg. "Vytal: Packaging-as-a-Service." Harvard Business School Teaching Note 125-003, January 2025.
      • January 2025
      • Case

      Reimagining the Employee Experience at the LEGO Group

      By: Amy Edmondson, Mark Mortensen and Elisabeth Powell
      In 2024, the LEGO Group faced a decision about the future of LEGO’s Benefits Experience Strategy and the “Best of Both” remote/hybrid work policy. With over 28,500 employees spanning global hubs, retail stores, and manufacturing plants, LEGO leaders had to consider... View Details
      Keywords: Leadership; Employee Relationship Management; Values and Beliefs; Organizational Culture; Alignment; Compensation and Benefits; Europe
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      Edmondson, Amy, Mark Mortensen, and Elisabeth Powell. "Reimagining the Employee Experience at the LEGO Group." Harvard Business School Case 625-088, January 2025.
      • January 2025
      • Case

      Driving Efficiency and Sustainability at P&G China

      By: Feng Zhu, Philip Kuai and Billy Chan
      P&G China’s business had reached new heights thanks to the explosive growth of e-commerce in the country, but the rapidly increasing volume of shipments to customers had created operational and environmental challenges in terms of packaging waste, shipping damage, and... View Details
      Keywords: Transformation; Customer Value and Value Chain; Environmental Sustainability; E-commerce; Logistics; Product Design; Value Creation; Order Taking and Fulfillment; Supply Chain Management; Consumer Products Industry; China
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      Zhu, Feng, Philip Kuai, and Billy Chan. "Driving Efficiency and Sustainability at P&G China." Harvard Business School Case 625-077, January 2025.
      • January 2025 (Revised February 2025)
      • Teaching Note

      Vanguard Retail Operations

      By: Antonio Moreno, Willy C. Shih and Margaret Underwood
      Teaching Note for HBS Case No. 620-104. View Details
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      Moreno, Antonio, Willy C. Shih, and Margaret Underwood. "Vanguard Retail Operations." Harvard Business School Teaching Note 625-080, January 2025. (Revised February 2025.)
      • January 8, 2025
      • Article

      Why Retailers Are Turning to Third-Party Marketplaces

      By: Antonio Moreno
      Some traditional retailers—including Walmart, Target, and Best Buy—are adopting third-party marketplaces, which connect customers with external sellers and thereby offer customers a much broader selection. Many other traditional retailers are considering whether to... View Details
      Keywords: Marketplace Matching; Distribution Channels; Customer Focus and Relationships; Cost vs Benefits; Retail Industry
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      Moreno, Antonio. "Why Retailers Are Turning to Third-Party Marketplaces." Harvard Business Review Digital Articles (January 8, 2025).
      • January 2025 (Revised April 2025)
      • Case

      VOCEL(A): Democratizing Brain Science for Early Childhood Education

      By: Elisabeth Paulson, Christopher T. Ryan and Nanxi Zhang
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      Paulson, Elisabeth, Christopher T. Ryan, and Nanxi Zhang. "VOCEL(A): Democratizing Brain Science for Early Childhood Education." Harvard Business School Case 625-081, January 2025. (Revised April 2025.)
      • January 2025
      • Supplement

      VOCEL(B): Powered by VOCEL

      By: Elisabeth Paulson, Christopher T. Ryan and Nanxi Zhang
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      Paulson, Elisabeth, Christopher T. Ryan, and Nanxi Zhang. "VOCEL(B): Powered by VOCEL." Harvard Business School Supplement 625-082, January 2025.
      • January 2025
      • Case

      Turning Around Sam's Club

      By: Ryan W. Buell, Zeynep Ton and Sarah Kalloch
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      Buell, Ryan W., Zeynep Ton, and Sarah Kalloch. "Turning Around Sam's Club." Harvard Business School Case 625-085, January 2025.
      • January 2025 (Revised January 2025)
      • Case

      U.S. Steel: Proposed Acquisition by Nippon Steel

      By: Willy C. Shih
      The case setting is the proposed acquisition of U.S. Steel by Nippon Steel, which elicited a great deal of controversy. The purpose of the case is to look at the history of the American steel industry since World War II and understand how the steel minimill operators... View Details
      Keywords: Disruptive Innovation; Mergers and Acquisitions; Factories, Labs, and Plants; Business History; Technological Innovation; Business Strategy; Manufacturing Industry; Steel Industry; United States
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      Shih, Willy C. "U.S. Steel: Proposed Acquisition by Nippon Steel." Harvard Business School Case 625-090, January 2025. (Revised January 2025.)
      • January–February 2025
      • Article

      Location-Specificity and Relocation Incentive Programs for Remote Workers

      By: Thomaz Teodorovicz, Prithwiraj Choudhury and Evan Starr
      The precipitous growth of remote work has given rise to a new phenomenon: the emergence of relocation incentive programs that localities use to compete for the physical presence of remote workers. Remote workers with high general human capital may create value for... View Details
      Keywords: Remote Work; Motivation and Incentives; Geographic Location; Talent and Talent Management; Human Capital; Tulsa
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      Teodorovicz, Thomaz, Prithwiraj Choudhury, and Evan Starr. "Location-Specificity and Relocation Incentive Programs for Remote Workers." Organization Science 36, no. 1 (January–February 2025): 186–212.
      • 2025
      • Article

      Statistical Inference for Heterogeneous Treatment Effects Discovered by Generic Machine Learning in Randomized Experiments

      By: Kosuke Imai and Michael Lingzhi Li
      Researchers are increasingly turning to machine learning (ML) algorithms to investigate causal heterogeneity in randomized experiments. Despite their promise, ML algorithms may fail to accurately ascertain heterogeneous treatment effects under practical settings with... View Details
      Keywords: AI and Machine Learning; Mathematical Methods; Analytics and Data Science
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      Imai, Kosuke, and Michael Lingzhi Li. "Statistical Inference for Heterogeneous Treatment Effects Discovered by Generic Machine Learning in Randomized Experiments." Journal of Business & Economic Statistics 43, no. 1 (2025): 256–268.
      • January–February 2025
      • Article

      Want Your Company to Get Better at Experimentation?: Learn Fast by Democratizing Testing

      By: Iavor Bojinov, David Holtz, Ramesh Johari, Sven Schmit and Martin Tingley
      For years, online experimentation has fueled the innovations of leading tech companies, enabling them to rapidly test and refine new ideas, optimize product features, personalize user experiences, and maintain a competitive edge. The widespread availability and lower... View Details
      Keywords: Technological Innovation; AI and Machine Learning; Analytics and Data Science; Product Development; Competitive Advantage
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      Bojinov, Iavor, David Holtz, Ramesh Johari, Sven Schmit, and Martin Tingley. "Want Your Company to Get Better at Experimentation? Learn Fast by Democratizing Testing." Harvard Business Review 103, no. 1 (January–February 2025): 96–103.
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