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Show Results For
- All HBS Web
(858)
- People (1)
- News (164)
- Research (546)
- Events (3)
- Multimedia (3)
- Faculty Publications (388)
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- 01 Mar 2005
- News
Turkish Delight
entrepreneur. Anyone who has started a company will tell you that there is enormous satisfaction and enormous frustration attached to the process.” For Byford, it’s been well worth the effort. “I’ve always believed that we pass this way... View Details
- 12 Feb 2021
- News
How Dunkin’ Donuts Took Over the World
escape from the jaws of death. Hanna: You gave so much to the business over the years. What did Dunkin’ Donuts give to you, do you feel? Rosenberg: Joy. Joy, pride. My goodness. It was an endless gift. The camaraderie and the friendship of my teammates, the View Details
Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade
- 01 Sep 2003
- News
Dwight Raiford
personal finances. The catalyst for his second career was the intense satisfaction he encountered when he and his wife, Iris, founded the Harlem Little League. Starting the league meant finding fields, getting kids and parents interested,... View Details
- 25 Feb 2020
- News
Task Force
table. “Our user stories fire me up on why we’re doing this,” says Campbell. Monroy agrees, citing the additional satisfaction of building a company culture. “We’re creating the place where I would like to work,” he says. “Having the... View Details
- 01 Mar 2023
- News
Toward a Life Well Lived
progress toward your goals. It also can help you learn about the HBS community, Perlow says, and the ways people find satisfaction in their time allocations. “We have much to learn from our alumni community about what is working, and... View Details
- 01 Feb 2002
- News
It's academic. (Not!)
information technology and management, or organizational behavior. That broad range of choices, coupled with the satisfaction of conducting research in the field, generates an extraordinary demand for the handful of available places each... View Details
- 01 Dec 2009
- News
One Man Crime Wave
longer take pride and satisfaction in the one little fragment that is his part of the whole ball of wax.” And if money is at the root of much evil, then business inevitably carries a taint. In MacDonald’s fiction, business is a kind of... View Details
- 17 Dec 2015
- News
Conducting Research That Influences Practice
Tami Kim, a doctoral student at HBS, is conducting research into how the restaurant business could benefit from transparency—literally—by making it possible for chefs and diners to see one another. Her findings on employee and customer View Details
- 01 Jun 1997
- News
New Releases
a quantifiable set of relationships that directly links profit and growth not only to customer loyalty and satisfaction but to employee loyalty, satisfaction, and productivity. The authors emphasize that mutually reinforcing relationships... View Details
- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
If you’ve ever tried to call an airline or almost any service business of a certain size, you’re probably familiar with the problem: After navigating a seemingly endless set of options, you’re asked by an automated message to share information, but it fails to... View Details
- 01 Mar 2014
- News
Case Study: Gazelle's New Predators
getting lower-cost devices to those who might not otherwise be able to afford them? A $14B market would seem to have ample room for a niche player that focuses on corporate social responsibility while still being profitable." —Allison Sagraves (MBA 1991) "Build on the... View Details
- 16 Sep 2015
- News
Rethink pricing to create shared—and expanded—value
revenue and increased consumer satisfaction and loyalty. First, focus on relationships rather than transactions (see customers as “people, not wallets”). Be proactive by setting prices that benefit both the firm and its customers. Design... View Details
- 01 Mar 2008
- News
Good Luck Charm
at Time Warner, who said the satisfaction she gets from helping deserving local organizations makes her “the luckiest girl in the world.” In 2006, Time Warner gave a total of $50 million to support arts and education in New York City, and... View Details
- 01 Oct 1997
- News
Class of '97 Placement Statistics Similar for September and January Cohorts
Preliminary placement figures (as of August 1997)* Total September Cohort January Cohort Average satisfaction with job offer (on a scale of 1-low to 7-high) 6.1 6.1 6.1 Average number of companies contacted 20 19 21 Average number of... View Details
- 01 Mar 2018
- News
Money (Actually) Can Buy Happiness
greater overall satisfaction with their lives. One of the things we are working on now is understanding how decisions about time, money, and happiness play out in the context of romantic relationships. What is the optimal way you and your... View Details
Keywords: April White
- 01 Jun 2018
- News
Research Brief: Lessons from Last Place
Ryan Buell (photo by Russ Campbell) Ryan Buell (photo by Russ Campbell) We all wait in lines—at the grocery store, the bank, or a ticket booth, or on hold to speak to a customer service rep about your cable bill. “By one estimate, Americans spend 37 billion hours... View Details
Keywords: Jennifer Myers
- 09 Nov 2017
- News
A Chance to Lead
the president and the CEO. “We were tiny, we were $4 billion in assets, a couple of hundred people. But I look at Vanguard [today], it's a thousand times as big as when I joined. And it's a far better company. Most companies that grow that much regress. I look today... View Details
- 01 Mar 2003
- News
Service with a Smile
data from 111 workers — college students who labored in service jobs — the pair measured job satisfaction and its relationship to whether workers were being asked to hide or exaggerate emotions. Their study, “A Longitudinal Analysis of... View Details
- 01 Apr 1997
- News
HBS Duo Offers Personalized Career Assessment
Business. Written by Timothy Butler and James Waldroop, director and associate director, respectively, of the School's MBA Career Development Programs, the book presents a business-focused, step-by-step approach to evaluating one's career with an eye to finding... View Details
Keywords: Bob Binstock
- 17 Mar 2017
- News
Clare B. Hawthorne (MBA 2012)
thread in my experiences was satisfaction in fixing things that were broken and creating efficiencies and processes.” While at HBS, she talked with alumni, professors, and classmates, and ultimately concluded that human resources aligned... View Details