military service - Publications - Faculty & Research

19 Apr 2004
Research & Ideas

Birth of the American Salesman

and services that supported sales managers, including trade journals and popular magazines about salesmen and sales management. The creation of methods of sales management also opened up new branches of academic inquiry, such as... View Details

Keywords: by Laura Linard

31 Mar 2009
First Look

First Look: March 31, 2009

Farmers may grow crops for local consumption despite more profitable export options. DrumNet, a Kenyan NGO that helps small farmers adopt and market export crops, conducted a randomized trial to evaluate its impact. DrumNet services... View Details

Keywords: Martha Lagace

22 Aug 2005
Research & Ideas

The Hard Work of Failure Analysis

On a larger scale, the U.S. Army is known for conducting After Action Reviews that enable participants to analyze, discuss, and learn from both the successes and failures of a variety of military initiatives. Similarly, hospitals use... View Details

Keywords: by Amy Edmondson & Mark D. Cannon

10 Mar 2009
First Look

First Look: March 10, 2009

had little revenue because it offered services free of charge. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=709456 Purchase this... View Details

Keywords: Martha Lagace

11 May 2009
Research & Ideas

The IT Leader’s Hero Quest

understanding of why Davies failed. Q: The crisis section we are excerpting at the end of this interview is about coping with a sudden denial of service attack. It's also about Barton navigating around conflicting advice while preparing... View Details

Keywords: by Martha Lagace

23 Jun 2008
Research & Ideas

Innovative Ways to Encourage Personal Savings

college roommates who worked in South Central Los Angeles as a community organizer. He was bemoaning the lack of financial services to people who lived there. As a result, I became very interested in what we might call "consumer" or... View Details

Keywords: by Martha Lagace; Financial Services

25 Jan 2010
Research & Ideas

A Macroeconomic View of the Current Economy

GDP, that is, total aggregate output, the market value of all final goods and services produced. In a sense, all that you (as a country) have is the total output that you produce in a year—your GDP. Sometimes people think if everyone... View Details

Keywords: by Sean Silverthorne

05 Nov 2021
Op-Ed

Is the Business World Finally Ready for the Wisdom of Shibusawa?

After Shibusawa’s death in 1931, the warfighting Japanese military regime was compelled to work closely with the big zaibatsu—large industrial conglomerates—rather than the gappon companies. Many of the companies founded by Shibusawa... View Details

Keywords: by Geoffrey Jones and Rei Morimoto; Financial Services; Financial Services

21 Feb 2005
Op-Ed

Is Business Management a Profession?

in other spheres that are vital to the interests of society (such as law and government, military affairs, health, and religion, to consider the classic examples), modern societies have responded by creating the institutions that we know... View Details

Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

solutions such as the construction of mobile COVID test units with medical teams, which have so far tested over 60,000 people. The design was donated to 10 hospitals and is now also available for free online. Case 2: Leverage and protect your clients ITCleaning is an... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

13 Oct 2009
Research & Ideas

7 Lessons for Navigating the Storm

help leaders learn about leading through a crisis. There they will develop much faster than they will in leading through good times, or studying how other leaders behaved in crises. As the military learned long ago, there is simply no... View Details

Keywords: by Martha Lagace

13 May 2019
Research & Ideas

The Unexpected Way Whistleblowers Reduce Government Fraud

contracts.” In fixed-price contracts, the supplier provides a product or service to the government at a fixed price. In cost-plus contracts, the supplier bills the government based on reported production costs and profit margin, making it... View Details

Keywords: by Kristen Senz; Service; Service

01 Oct 2001
What Do You Think?

Will Information Technology Really Turn Organizations Upside Down This Time?

players). Second, the technology has to operate dependably, a problem in combat. And third and most significant, superiors have to be willing to delegate such decisions to frontliners. As a result, there have been as many spectacular failures as successes in View Details

Keywords: by James Heskett

22 Jul 2002
Research & Ideas

How Business Strategy Tamed the “Invisible Hand”

applications was provided by interservice competition in the U.S. military after World War II. In this period, American military leaders found themselves debating the arrangements that would best protect... View Details

Keywords: by Pankaj Ghemawat

08 Jan 2018
Research & Ideas

The Startling Percentage of Financial Advisors with Misconduct Records

misconduct disclosures may be higher. Near the top for best ethical practices was USAA Financial Advisors, which serves military families and had only a 3 percent rate of misconduct. More distressing than the rates of financial... View Details

Keywords: by Michael Blanding; Financial Services

12 Feb 2001
Research & Ideas

Creating Value Across Borders

riches" is instilled in people very early. But in other countries, no such role model exists. The stigma attached to failure is not just cultural; it's also reflected in bankruptcy laws. For example, in Switzerland, where military... View Details

Keywords: by Staff

03 Mar 2011
Research & Ideas

HBS Faculty on Revolution in the Middle East and North Africa

consistency in our guiding principles, such as supporting human rights, without sacrificing much-needed nuance and variation in strategy (e.g., backing military intervention in one case but not another). Third, diplomacy should be guided... View Details

Keywords: Re: Deepak Malhotra; Energy; Utilities

10 Jan 2018
Research & Ideas

Working for a Shamed Company Can Hurt Your Future Compensation

executives by examining how they are penalized in starting pay when looking for new work. The study, co-written with Eric Lin of the United States Military Academy at West Point, reveals these executives pay a steep price for guilt by... View Details