knowledge workers - Publications - Faculty & Research

2015
Case

Advanced Leadership Pathways: Issa Baluch and the African Agribusiness Knowledge and Innovation Leadership Initiative (AKILI)

By: Rosabeth M. Kanter and Renee Vuillaume

A veteran of the freight forwarding industry, Issa Baluch wanted to transform the education space in Africa by introducing hands-on practical teaching in agriculture and agribusiness. In the summer of 2015 his vision of a practical learning institute for African... View Details

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03 Jun 2022
Research & Ideas

In a Work-from-Anywhere World, How Remote Will Workers Go?

like. “It’s presumably making workers happier and more productive, and helping their communities and their organizations,” he says. Related reading from the Working Knowledge Archives Marissa Mayer Should... View Details

Keywords: by Kara Baskin

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The True Costs of Gig Work | Working Knowledge

designing jobs that serve both employers and employees. Gig work seems to offer it all: Workers ready to perform specific tasks or projects, and flexibility for employees. Or does it? New research finds that people working multiple jobs... View Details

13 Nov 2000
Research & Ideas

Managing to Learn: How Companies Can Turn Knowledge into Action

create organizations that keep learning. Firms that come up short in this regard, Garvin asserts, may be condemned to repeat mistakes endlessly, fail to adapt to changing conditions, lose employees who are repositories of important View Details

Keywords: by Laurie Joan Aron

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Browse All Articles, Research, & Case Studies - HBS Working Knowledge

illustrate Vietnam's strategic importance and why American policymakers should take note. 24 Oct 2024 Research & Ideas With Millions of Workers Juggling Caregiving, Employers Need to Rethink Support by Christine Pazzanese, Harvard Gazette... View Details

07 Nov 2023
Research & Ideas

When Glasses Land the Gig: Employers Still Choose Workers Who 'Look the Part'

freelancers’ knowledge and performance, notes the study, which Troncoso conducted with Lan Luo of the University of Southern California. Troncoso stumbled into the online recruiting world in 2019 when she was trying to hire a freelancer... View Details

Keywords: by Scott Van Voorhis

July 2020
Article

The Role of Interdependence in the Microfoundations of Organization Design: Task, Goal, and Knowledge Interdependence

By: Marlo Raveendran (formerly Goetting), Luciana Silvestri and Ranjay Gulati

Interdependence is a core concept in organization design, yet one that has remained consistently understudied. Current notions of interdependence remain rooted in seminal works, produced at a time when managers’ near-perfect understanding of the task at hand drove the... View Details

Keywords: Interdependence; Organizational Behavior; Work Design; Organizational Design; Goals and Objectives; Knowledge Sharing

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24 Oct 2024
Research & Ideas

With Millions of Workers Juggling Caregiving, Employers Need to Rethink Support

inflexible or unpredictable work schedules, and employers’ failure to grasp how employees are struggling and to provide them with support, according to a new Harvard Business School report. That disregard harms both workers and companies.... View Details

Keywords: by Christine Pazzanese, Harvard Gazette

04 Feb 2014
Working Paper Summaries

From Crowds to Collaborators: Initiating Effort and Catalyzing Interactions Among Online Creative Workers

Keywords: by Kevin J. Boudreau, Patrick Gaule, Karim R. Lakhani, Christoph Riedl & Anita Williams Woolley

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Profits vs. People: Investors Say Layoffs Cross a Moral Line | Working Knowledge

Social Responsibility and Sustainability Profits vs. People: Investors Say Layoffs Cross a Moral Line Featuring Elisabeth Kempf . By Jay Fitzgerald on May 15, 2025 . Investors care how companies treat their workers and impact their... View Details

October 2020
Article

Task Selection and Workload: A Focus on Completing Easy Tasks Hurts Long-Term Performance

By: Diwas S. KC, Bradley R. Staats, Maryam Kouchaki and Francesca Gino

How individuals manage, organize, and complete their tasks is central to operations management. Recent research in operations focuses on how under conditions of increasing workload individuals can decrease their service time, up to a point, in order to complete work... View Details

Keywords: Healthcare; Knowledge Work; Discretion; Workload; Employees; Health Care and Treatment; Decision Making; Performance Effectiveness; Performance Productivity

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