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  • 14 Apr 2008
  • Research & Ideas

The Surprising Right Fit for Software Testing

consultants, and the work they might do for Specialisterne." A Winning Model The case also brings to the fore the potential of like-minded companies to build a business model around qualities in employees that at least in the past were considered handicaps. Given... View Details
Keywords: by Martha Lagace; Video Game; Web Services; Computer
  • 22 Nov 2023
  • Research & Ideas

Humans vs. Machines: Untangling the Tasks AI Can (and Can't) Handle

Knowing when to use artificial intelligence and when to rely on the human mind is a shifting fine line, one delineated by new research that shows considerable benefit and speed from generative AI—if it’s applied to the View Details
Keywords: by Rachel Layne; Information Technology; Technology
  • 26 May 2022
  • HBS Case

Apple vs. Feds: Is iPhone Privacy a Basic Human Right?

would embroil the company in an ugly fight—one that risked alienating some shareholders—but he felt strongly that Apple should champion its customers’ basic human right to privacy. “We believe that a company... View Details
Keywords: by Avery Forman
  • October 13, 2021
  • Editorial

How Companies Can Improve Employee Engagement Right Now

By: Daniel Stein, Nick Hobson, Jon M. Jachimowicz and Ashley Whillans
A year and a half into the pandemic, employees’ mental “surge capacity” is likely diminished. Managers must take proactive steps to increase employee engagement, or risk losing their workforce. Engaged employees perform better, experience less burnout, and stay in... View Details
Keywords: Employee Retention; Employee Engagement; Employee Relationship Management; Work-Life Balance
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  • November 2001 (Revised April 2003)
  • Case

Camp Dresser & McKee: Getting Incentives Right

By: Ashish Nanda
"If you try to use money to motivate behavior, you are in a powerful and dangerous place, especially with engineers and scientists," remarked Tom Furman, CEO of Camp Dresser & McKee, Inc. (CDM), a consulting environmental engineering firm. Historically, CDM had... View Details
Keywords: Motivation and Incentives; Compensation and Benefits; Service Industry
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  • 01 Jun 2015
  • News

Ask the Expert: The Kids Are All Right

the right thing. We also found that their expectations in this vein are often higher than other generations’ expectations. In the automotive category, for instance, millennials expect car companies to create vehicles that will get more... View Details
  • March 2018 (Revised August 2020)
  • Case

Alaska Airlines: Empowering Frontline Workers to Make It Right

By: Ranjay Gulati, Andrew O'Connell and Caroline de Lacvivier
This case documents the ongoing efforts by Alaska Airlines to enhance its efforts to become more customer centric by empowering its employees using a service framework. It explores how the airline starts with a completely hands-off approach to empowerment in which... View Details
Keywords: Employee Empowerment; Customer Focus and Relationships; Employees; Service Delivery; Organizational Culture; Integration; Air Transportation Industry
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  • 13 Apr 2021
  • News

Find the Right Words to Inspire Your Team

  • 07 Feb 2017
  • Research & Ideas

The Right Way to Cry in Front of Your Boss

frustration or sadness. Wolf differentiates those expressions from anger directed at others. In the paper Managing Perceptions of Distress at Work: Reframing Emotion as Passion, published in the November 2016 issue of Organizational Behavior and View Details
Keywords: by Roberta Holland
  • December 2017
  • Case

Piracy in Somalia (A)

By: Sophus A. Reinert and Alissa Davies
A Somali fisherman stands on a beach in early 2011, considering his options: should he embark in his tiny fishing vessel or join a nearby pirate crew? His war-ravaged country, entering its 20th year of civil war, was in the midst of a famine that had claimed hundreds... View Details
Keywords: Pirates; Foreign Aid; Civil War; Private Property; Human Rights; Economic Development; Globalization; War; Property; Crime and Corruption; Rights; Development Economics; Moral Sensibility; Shipping Industry; Somalia
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  • 12 Nov 2020
  • News

3 Ways Companies Can Retain Working Moms Right Now

  • 04 Jan 2016
  • News

Making Things Right for Those Who’ve Been Done Wrong

Ariel Zwang (MBA 1990) is CEO of Safe Horizon, a New York–based organization that provides services to victims of violent crime and abuse. “I went to work at BCG right after I graduated. After a couple years, I realized that I did not... View Details
  • April 2017
  • Article

The Responsibilities and Role of Business in Relation to Society: Back to Basics?

By: Nien-he Hsieh
In this address, I outline a back-to-basics approach to specifying the responsibilities and role of business in relation to society. Three “basics” comprise the approach. The first is arguing that basic principles of ordinary morality, such as a duty not to harm,... View Details
Keywords: Business And Society; Corporate Responsibility; Harm; Human Rights; Institutions; Pareto Efficiency; Corporate Social Responsibility and Impact; Moral Sensibility; Society; Rights
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  • 13 Aug 1998
  • Keynote Speech

Ethics, Human Rights, and International Business." Panelist. "World Congress of Philosophy

By: Lynn S. Paine
Keywords: Ethics; Rights; Globalized Firms and Management
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  • December 2017
  • Supplement

Piracy in Somalia (B)

By: Sophus A. Reinert and Alissa Davies
Supplements the (A) case. View Details
Keywords: Piracy; Foreign Aid; Civil War; Private Property; Human Rights; Economic Development; Globalization; War; Property; Crime and Corruption; Rights; Development Economics; Moral Sensibility; Somalia
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  • 2021
  • Working Paper

Caccia Selvaggia: Myth, Rites, and the Right in Carlo Ginzburg's Storia notturna

By: Robert Fredona and Sophus A. Reinert
Carlo Ginzburg (b. 1939) is widely considered one of Europe’s leading historians. His masterpiece Storia notturna (Turin: Einaudi, 1989), widely praised for its extraordinary erudition and creativity, is now over three decades old but it continues to inspire... View Details
Keywords: Mythology; Culture; Political Doctrine; History; Government and Politics; Society
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  • Blog

What's the Right Fit for You–An In-Person or Virtual Program?

including human resources, internal audit, corporate governance, new business development, and investments and credit control. I am now responsible for digital strategy and new business development and part of a general management team.... View Details
  • September 12, 2017
  • Article

What's the Right Kind of Bonus to Motivate Your Sales Force?

By: Doug J. Chung and Das Narayandas
Companies typically compensate their sales force by using some combination of salary, commission, and bonuses, but executives are often unsure which incentives provide the best motivation. Should bonuses be tied to quotas or should they be given unconditionally? Is it... View Details
Keywords: Compensation and Benefits; Motivation and Incentives; Salesforce Management
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  • 11 Apr 2023
  • Op-Ed

The First 90 Hours: What New CEOs Should—and Shouldn't—Do to Set the Right Tone

lab, on the production line, and in the field. And that’s where you will invariably find raw talent that’s been hidden by nervous bosses who haven’t wanted to credit the people who are really doing the work. Work with the human resources... View Details
Keywords: by John Quelch
  • 16 Oct 2024
  • News

Physicians Can Help Cut Costs. They Just Need the Right Incentives.