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04 Mar 2013
Lessons from the Classroom

Lessons from Running GM’s OnStar

the job-to-be-done. "We start this business and we goof up, and every once in a while someone's hair catches on fire," Huber says. "But at the end of the day, what we realized was that if we figured this out, we could save... View Details

Keywords: by Carmen Nobel; Auto

25 Jan 2013
Research & Ideas

Why a Harvard Finance Instructor Went to the Kumbh Mela

The popular press focuses on the colorful: the globally known swamis; the ash covered monks; the business people and penniless people together in the Ganga; the elephants and orange robes and crazy hair and the blend of true believers and... View Details

Keywords: by John D. Macomber; Construction; Real Estate

23 Jan 2008
First Look

First Look: January 23, 2008

employed marketing and marketing strategies to diffuse products and brands internationally, despite business, economic, and cultural obstacles to globalization. The process was difficult and complex. The globalization of toiletries proceeded faster than cosmetics, skin... View Details

Keywords: Martha Lagace

14 May 2020
Research & Ideas

What Leaders Can Do to Fight the COVID Fog

deftly: “How to most effectively communicate with all employees remotely and show empathy, while running around with [my] hair on fire trying to save the current business while at the same time trying to shape the future of the company in... View Details

Keywords: by Boris Groysberg and Robin Abrahams

14 Feb 2017
First Look

First Look at New Research: February 14

objectives—a focus on omnichannel, private-label goods, and increasing revenue per customer—to guide all company initiatives. The company was running pilot tests on a new line of appliances, rebranded hair salons, and new private label... View Details

Keywords: Sean Silverthorne