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  • 30 Apr 2024
  • Book

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

failed to meet the quotas could be transferred or have their work hours reduced. The unsurprising result is that when employees found themselves unable to meet the quotas, a significant number of them resorted to exaggeration and... View Details
Keywords: by Dina Gerdeman
  • 03 Jun 2020
  • Blog Post

How to Thrive as a Remote Manager and Employee

Workspace Create a remote work environment for yourself that is comfortable, productive, and professional. Consider: Attire – While there is a certain appeal to wearing pajamas to work, we recommend that employees continue dressing for... View Details
  • 27 Sep 2021
  • Research & Ideas

Managers, Your Employees Don’t Want to Be Facebook ‘Friends’

can be challenging to navigate the boundaries between our workplace and personal lives, causing us to weigh whether to bring a plus-one to the office party or keep a family photo on our desk. But social media adds a whole new level of complexity, and today many View Details
Keywords: by Rachel Kim Raczka
  • 02 Apr 2024
  • Research & Ideas

Employees Out Sick? Inside One Company's Creative Approach to Staying Productive

can’t control absenteeism, and you don’t know when you will receive an order for a very important buyer,” he says. “So how do you execute your strategy?” While studying a factory in India, Tamayo found one efficient way businesses can remain productive even when View Details
Keywords: by Michael Blanding; Fashion
  • 18 Jun 2024
  • Research & Ideas

What Your Non-Binary Employees Need to Do Their Best Work

preferences contribute to disparities in the workplace. Ultimately, this study aims to extend this line of research to include non-binary individuals, revealing how their beliefs and preferences compare and providing insights for managers... View Details
Keywords: by Michael Blanding
  • April 14, 2017
  • Article

Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It

By: John A. Deighton
United Airlines has pledged to improve its training programs and empower its employees to put customers first in the wake of a video showing a passenger being dragged from a plane. Of all the U.S. air carriers, United should have known the power of social media and... View Details
Keywords: Crisis Management; Customer Focus and Relationships; Employees; Training; Air Transportation Industry
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  • July 2022
  • Article

The Passionate Pygmalion Effect: Passionate Employees Attain Better Outcomes in Part Because of More Preferential Treatment by Others

By: Ke Wang, Erica R. Bailey and Jon M. Jachimowicz
Employees are increasingly exhorted to “pursue their passion” at work. Inherent in this call is the belief that passion will produce higher performance because it promotes intrapersonal processes that propel employees forward. Here, we suggest that the pervasiveness of... View Details
Keywords: Passion; Self-fufilling Prophecy; Lay Beliefs; Interpersonal Processes; Employees; Performance; Attitudes; Organizational Culture; Social Psychology
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  • 20 Jul 2020
  • Op-Ed

It's Time for a Bipartisan Health Plan for Employers and Employees

The recent twin economic and pandemic calamities should cause us to rethink the status quo for health insurance compensation. Must General Motors be a benefits company that happens to make cars? Is it in the best interest of employees if... View Details
Keywords: by Regina E. Herzlinger and Richard J. Boxer; Health; Insurance
  • 24 Apr 2017
  • Op-Ed

Op-Ed: Courage: The Defining Characteristic of Great Leaders

Let’s look at some recent examples of courageous leaders whose actions transformed their companies: Alan Mulally When Mulally arrived at Ford, he found a depleted organization losing $18 billion that year and unwilling to address its fundamental issues. To retool... View Details
Keywords: by Bill George; Auto; Food & Beverage
  • January 2018
  • Case

Pravost Consulting Services

By: Andrew Wasynczuk and Tiffany Y. Chang
Pravost Consulting Services considers a division manager's response to the stringent demands of his boss who lambasts him for the division's weak performance. Six months earlier Jakub Kowalski, CEO of Pravost, promoted Viktor Novak to head up the faltering Pravost... View Details
Keywords: Consulting; Consulting Services; Employee Retention; Eastern Europe; Performance; Attrition; Culture; Krakow; Retention; Performance Improvement; Organizational Culture; Consulting Industry; Information Technology Industry; Poland; Europe
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  • 15 Jun 2020
  • Research & Ideas

A Mass Crisis Can Overwhelm Health Care. Liberia Found a Solution.

a situation like the current global pandemic. The case shows that if community health workers could be trained on the front lines, you might have access to capabilities to everything from initial screening to contact tracing on the back... View Details
Keywords: by Rachel Layne; Health
  • 25 Apr 2016
  • News

Meet The New Mavericks: An Inside Look At America's Drone Training Program

  • 02 Oct 2014
  • News

Does Your Sales Team Know Your Strategy?

  • 07 Aug 2000
  • Research & Ideas

The Business of Biotech

coming of age of biotechnology. The disappearance of "blockbuster" drugs could create new management challenges for pharmaceutical companies. — Gary Pisano The prospect is exhilarating, but the road to this brave new biotech world has more than a few bumps.... View Details
Keywords: by Julia Hanna; Biotechnology; Health; Technology
  • May 6, 2020
  • Editorial

Separated by a Common Infection

By: Amar Bhide and Leif Pagrotsky
Unprecedented lockdowns and quarantines to combat the COVID-19 pandemic have evoked emotional disagreements, both between and within different countries. Yet, the consequences of this or any future pandemic depend as much on responses and capabilities on the front... View Details
Keywords: Coronavirus; Coronavirus Pandemic; Governance; Policy; Health Pandemics
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  • 15 Apr 2023
  • Conference Presentation

Autonomous Systems

By: Hise O. Gibson, Rob Wittman, Brandon Tseng, Nini Hamrick and Tim Booher
Autonomous systems have been on the front lines and front pages in the war in Ukraine, yet there are many unanswered questions regarding their future role and capabilities. Currently, these systems are employed in myriad use cases in logistics, intelligence, and... View Details
Keywords: War; Technology Adoption
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  • 16 Jul 2018
  • Blog Post

3 Key Take-a-Ways From My Summer at Zalando

culture. There are different avenues where the Management Board sits in front of employees to answer any questions that might concern individuals (e.g., monthly Ask.Us.Anything open Q&A). Today, I would... View Details
Keywords: Consumer Products / Retail
  • May 1992 (Revised June 1993)
  • Case

Jan Carlzon: CEO at SAS (A)

By: Christopher A. Bartlett
Describes Jan Carlzon's actions on assuming the CEO's responsibility at SAS in a time of financial and organizational difficulty. After tracing Carlzon's development as a manager, it focuses on the way in which he developed, then communicated a clear and motivating... View Details
Keywords: Communication; Financial Crisis; Employee Relationship Management; Knowledge; Leadership Development; Crisis Management; Motivation and Incentives; Business Strategy; Aerospace Industry
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  • 28 Feb 2022
  • Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

the researchers observed a pattern: Hotel employees were more likely to respond to messages that seemed to come from a White sender than those from a Black or Asian sender. Hotel representatives responded to about 43 percent of messages... View Details
Keywords: by Pamela Reynolds
  • 12 Feb 2015
  • Video

Privacy and Productivity