customer relationship management - Publications - Faculty & Research

01 Mar 2023
News

The Exchange: Micro Management

Image by John Ritter In the 50 years since modern microfinance was introduced as a tool to fight poverty, institutions have distributed hundreds of millions of loans to people in developing countries. Such loans are repaid at rates often as high as 98 percent. Those... View Details

Keywords: Jen McFarland Flint; Funds, Trusts, and Other Financial Vehicles; Finance

03 Jun 2022
News

Managing a Polarized Workforce

25 Apr 2014
News

Fostering a synergy at work that benefits associates as well as customers

Ganesh Natarajan (AMP 169, 2005), CEO of Zensar Technologies, is cultivating a collaborative management philosophy and innovative HR policies to ensure its 7,000 associates help customers achieve their... View Details

25 Jun 2024
News

On the Move: Alexis DePree (MBA 2007)

When Nordstrom announced the promotion of Alexis DePree (MBA 2007) to COO in early June, media outlets noted DePree’s expanded, end-to-end role in managing operations and customer experience in an increasingly complex retail environment. DePree joined Nordstrom in... View Details

Keywords: retail; customer service; supply chain management; career experience; Retail Trade

28 Nov 2017
News

The no-excuses way to manage healthcare growth

20 Feb 2014
News

Managing the World’s Trouble Spots

a conflict of business models—an organization can either kill people and break things, or help people and make things. To do both well is impossible,” he says. The transitory nature of the US military presence also made it hard to create meaningful View Details

Keywords: Jill Radsken

30 Nov 2017
News

Law, Management, and Strategy: Collapsing Boundaries and Managing the Interstices

01 Dec 1998
News

Managing the Business of Life

interview, we catch up with the group for another update. Not surprisingly, much has changed over the past decade in their households and in their careers. In the profiles that follow, our protagonists once again candidly discuss how they are View Details