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  • 01 Oct 1998
  • News

A Community Investment

HBS and community leaders. Fred Clark: The Class of 1973 lived through and learned from the civil rights movement and the promise of an open, fair, and vibrant society as articulated by Dr. Martin Luther King, Jr. After seeing some of the... View Details
  • October 2010 (Revised January 2011)
  • Case

Charter Communications Bankruptcy

By: Paul A. Gompers and Emily Weisburst
Charter Communications' bankruptcy presents an opportunity for some of its creditors to convert their debt holdings into equity. A mutual fund manager must determine how to maximize his debt investment in Charter given the restructuring and decide whether to... View Details
Keywords: Insolvency and Bankruptcy; Private Equity; Borrowing and Debt; Investment; Financial Strategy; Financial Services Industry
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  • Article

Enfranchisement of Service Workers

By: Leonard A. Schlesinger and James Heskett
Enfranchisement is achieved through an integration of empowerment with methods of pay for performance. Evidence from Ito Yokado Group in Japan and Nordstrom in the US demonstrates the positive effects of enfranchisement. Successful efforts to enfranchise employees: 1.... View Details
Keywords: Motivation and Incentives; Franchise Ownership; Employees; Compensation and Benefits; Service Industry; Japan; United States
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  • Program

Leading Professional Service Firms

Summary As entry barriers rapidly disappear, competition is accelerating and reshaping the business landscape for professional service firms. Navigating this continual change successfully requires extraordinary leadership abilities. This... View Details
Keywords: Professional Services; Professional Services
  • June 1991 (Revised February 1999)
  • Case

Willow Creek Community Church (A)

By: Leonard A. Schlesinger
Describes the historic evolution and current positioning of a Christian church which focuses on the attraction of "unchurched" individuals. Describes the church's strategic service vision and its current growth and leadership problems. View Details
Keywords: Mission and Purpose; Strategic Planning; Social Enterprise; Marketing Strategy; Growth Management; Religion; Service Industry
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  • July 2010 (Revised November 2011)
  • Supplement

Zensar: The Future of Vision Communities (B)

By: David A. Garvin and Rachna Tahilyani
Zensar is a rapidly growing, mid-sized Indian IT services company with a collaborative management philosophy and innovative HR policies. One of its practices, Vision Communities, is an inclusive forum for innovation and strategy formulation. As the company grows,... View Details
Keywords: Strategic Planning; Leadership Style; Employee Relationship Management; Decision Choices and Conditions; Information Technology; Collaborative Innovation and Invention; Business or Company Management; Expansion; Information Technology Industry; India
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  • March 2001 (Revised September 2005)
  • Case

Madison Avenue: Digital Media Services (C)

By July 2000, Madison Avenue had experienced extraordinary growth in sales, employees, clients, and service offerings. From late 1999 to July 2000, the company had taken several initiatives to redesign its internal processes so that the firm could continue to grow,... View Details
Keywords: Service Operations; Digital Marketing; Product Development; Growth and Development Strategy; Advertising Industry
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  • Web

Campus & Community | About

Campus & Community Take A Tour A Vital Residential Community A Campus Built on Philanthropy A Commitment to Sustainability 1927 Harvard Business School campus constructed 270 + Full-time faculty and 1,450+... View Details
  • Awards

Robert F. Greenhill Award

By: Monique Burns Thompson
Received the 2021 Greenhill Award for Outstanding Service to the HBS Community for creating and developing/growing the Certificate in School Management and Leadership (CSML). View Details
  • 18 Oct 2016
  • Op-Ed

Why Business Should Invest in Community Health

healthy workers, benefit their reputations, and engender greater consumer and employee loyalty. Healthy communities also have more money to spend on non health care products and services than unhealthy ones.... View Details
Keywords: by John Quelch, Howard Koh, and Pamela Yatsko; Health
  • 01 Jun 2000
  • News

HBS Community Reaches Out

The School's longtime commitment to public service was once again demonstrated at this year's annual Project Outreach. On Saturday, March 25, more than four hundred HBS students, partners, faculty, and staff volunteered to perform View Details
  • Winter 2014
  • Article

Does Service Bundling Reduce Churn?

By: Jeff Prince and Shane Greenstein
We examine whether bundling in telecommunications services reduces churn using a series of large, independent cross sections of household decisions. To identify the effect of bundling, we construct a pseudo-panel dataset and utilize a linear, dynamic panel-data model,... View Details
Keywords: Communication Technology; Customer Satisfaction; Product Marketing; Telecommunications Industry
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  • 01 Aug 2002
  • News

Service Leadership Fellows

The School's inaugural group of Service Leadership Fellows gathered for a Class Day breakfast celebration. For students interested in working in social enterprises after graduation, the new program matches them with nonprofit and... View Details
  • 01 Dec 2010
  • News

Students Serve the Community

assistant professor Zeynep Ton, the initiative’s faculty adviser, told the Harbus. “We wanted our students to get to know the community around them, to develop both compassion and respect for that community, and to see View Details
Keywords: Educational Services; Educational Services
  • July 1998 (Revised February 1999)
  • Case

Private Communications Corporation (A)

Ann Meceda is a soon-to-be MBA graduate. She has been working as the director of marketing in an Internet start-up, and now the founder wants her to become CEO. She must weigh the personal and business risks and assess her own objectives and tolerance for risks. View Details
Keywords: Risk Management; Internet and the Web; Management Succession; Marketing; Personal Development and Career; Business Startups; Service Industry
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  • 03 Jun 2020
  • News

Keeping a Community Connected

week we're thinking of new ways to effectively reach people,” says Pasquariello. “And learning and adapting.” Susan Young: What is the impact of the virus on the neighborhoods you serve? Justin Pasquariello: Our community has a lot of... View Details
Keywords: Susan Young
  • 01 Mar 2023
  • News

Fostering a Supportive Community

services and resources for them, including advising and counseling, one-on-one tutoring, workshops, and specialized career coaching. Holly Fetter (MBA 2020) Holly Fetter (MBA 2020) These offerings have been informed by the work of a task... View Details
Keywords: Jennifer Mele
  • 16 May 2005
  • Research & Ideas

Confronting the Reality of Web Services

What's next for Web services? In his case summary "Will Web Services Really Transform Collaboration?" published in the Winter 2005 edition of MIT Sloan Management Review, HBS associate professor Andrew P. McAfee argues that the... View Details
Keywords: by Sara Grant
  • April 2004
  • Teaching Note

Peninsula Community Foundation (TN)

By: James E. Austin, Jane Wei-Skillern and Alexis Lefort
Teaching Note to (9-304-015). View Details
Keywords: Financial Services Industry
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  • 25 Apr 2014
  • News

A model of service

a year on a modest budget of $100,000. She continues to volunteer at All Souls, and still manages the schools' component of the program. "My biggest accomplishment is getting younger people to understand that service should always be an... View Details