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All HBS Web
(223)
- News (79)
- Research (79)
- Multimedia (3)
- Faculty Publications (30)
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- July 1993
- Case
Air Miles Canada
By: Thomas O. Jones, Leonard A. Schlesinger and Roger H. Hallowell
Air Miles Canada both increases customer loyalty by rewarding shopping frequency at specified merchants, and enables its sponsors to develop a new, more complex understanding of their customers' (and potential customers') shopping habits, thus making future customer...
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Keywords:
Programs;
Customer Relationship Management;
Information Management;
Air Transportation Industry;
Canada
Jones, Thomas O., Leonard A. Schlesinger, and Roger H. Hallowell. "Air Miles Canada." Harvard Business School Case 694-008, July 1993.
- February 2024
- Case
Oak Street Health: From Start-up to Strategic Acquisition
By: Leemore S. Dafny and Thomas H. Lee
Oak Street Health opened its first primary care center for seniors in underserved communities in 2013. By 2022 the company had 169 centers and a market valuation exceeding $10 billion. Oak Street created value by accepting risk-adjusted, capitated payments for Medicare...
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Dafny, Leemore S., and Thomas H. Lee. "Oak Street Health: From Start-up to Strategic Acquisition." Harvard Business School Case 324-053, February 2024.
- 11 Sep 2012
- First Look
First Look: September 11
they made by history, or do they make it? In Indispensable, Harvard Business School professor Gautam Mukunda offers an enticingly fresh look at how and when individual leaders really can make a difference. View Details
Keywords:
Sean Silverthorne
- 19 Jul 2011
- First Look
First Look: July 19
claims about the benefits of broader operational scope. The performance benefits of focus are typically attributed to reduced complexity, lower uncertainty, and the development of specialized expertise, while the benefits of greater breadth are linked to the economies...
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Keywords:
Sean Silverthorne
- 05 Nov 2013
- First Look
First Look: November 5
role of firms as facilitators of globalization during the nineteenth century and more recently and as preservers of it when governments sought to close it down in the interwar years. However the ability of firms to shape the world was always constrained, especially...
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Keywords:
Sean Silverthorne
- 07 Oct 2008
- First Look
First Look: October 7, 2008
and the environment will make the relevance of microprocess research findings to broader organizational questions easier to discern and therefore more likely to disseminate to the larger field of organizational research. We empirically assess this assertion View Details
Keywords:
Martha Lagace
- 03 Mar 2008
- First Look
First Look: March 4, 2008
Working PapersSell Side School Ties Authors:Lauren H. Cohen, Andrea Frazzini, and Christopher J. Malloy Abstract We study the impact of social networks on agents' ability to gather superior information about firms. Exploiting novel data...
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Keywords:
Martha Lagace
- 25 Sep 2012
- First Look
First Look: September 25
Guilford Press, 2012 Abstract An abstract is unavailable at this time. Order the book: http://www.icffr.org/Research/Research-Publications/ICFR-Publication---The-Making-of-Good-Financial-Re.aspx How 'Big Data' Is Different Authors: Thomas...
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Keywords:
Sean Silverthorne
- 25 May 2010
- First Look
First Look: May 25
attempting the transformation required to embrace a new, dominant technology—the choice to maintain focus on the old technology. In considering this choice we distinguish between "racing" strategies, which attempt to fight off the rise of the new technology...
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Keywords:
Martha Lagace
- November 1995
- Background Note
Overview and Syllabus for a Course on Business Process Reengineering
By: Thomas H. Davenport and Richard L. Nolan
Davenport, Thomas H., and Richard L. Nolan. "Overview and Syllabus for a Course on Business Process Reengineering." Harvard Business School Background Note 396-058, November 1995.
- November 1995
- Background Note
Reengineering a Business Process
By: Richard L. Nolan and Thomas H. Davenport
Describes the six steps included in most reengineering initiatives: selecting the processes for reengineering; identifying change enablers; developing a business vision of process objectives; understanding and measuring existing processes; designing and prototyping the...
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Keywords:
Goals and Objectives;
Management Practices and Processes;
Change Management;
Measurement and Metrics
Nolan, Richard L., and Thomas H. Davenport. "Reengineering a Business Process." Harvard Business School Background Note 396-054, November 1995.
- 25 Jul 2006
- First Look
First Look: July 25, 2006
Psychological Links to Micro and Macro Organizational Behaviour Authors:M. A. Neale, A. E. Tenbrunsel, T. Galvin, and M. H. Bazerman Publication:In The SAGE Handbook of Organization Studies, 2nd ed. Edited View Details
Keywords:
Sean Silverthorne
- 2012
- Book
Enterprise Analytics: Optimize Performance, Process, and Decisions Through Big Data
By: Thomas H. Davenport
This book, an edited collection of research papers from the International Institute of Analytics, addresses a wide variety of key topics in managing business analytics and big data at the enterprise level. It includes key applications of analytics, human and...
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Keywords:
Business Analytics;
Big Data;
Business or Company Management;
Analytics and Data Science;
Management Practices and Processes;
Mathematical Methods;
Information Management
Davenport, Thomas H., ed. Enterprise Analytics: Optimize Performance, Process, and Decisions Through Big Data. FT Press, 2012.
- 06 Dec 2011
- First Look
First Look: Dec. 6
blocking ourselves from new challenges. This response hurts us and our organizations, but we fear making ourselves even more vulnerable by committing mistakes while learning something new. In Flying Without a Net, View Details
Keywords:
Sean Silverthorne
- 19 Jan 2011
- First Look
First Look: Jan. 18
crisis strikes, what will become of it in the longer term? By the same token, allocating resources to long-term exploration might incur the risk of precipitating the fall. Egalitarianism and International Investment Authors:Jordan I....
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Keywords:
Sean Silverthorne
- 08 Oct 2013
- First Look
First Look: October 8
Thomas H. Lee Abstract—In health care, the days of business as usual are over. Around the world, every health care system is struggling with rising costs and uneven quality, despite the hard work of...
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Keywords:
Sean Silverthorne
- 2009
- Case
What People Want (and How to Predict It)
By: Thomas H. Davenport and Jeanne G. Harris
Historically, neither the creators nor the distributors of cultural products such as books or movies have used analytics -- data, statistics, predictive modeling -- to determine the likely success of their offerings. Instead, companies relied on the brilliance of...
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Keywords:
Product Development;
Creativity;
Customer Satisfaction;
Forecasting and Prediction;
Markets;
Business Model;
Publishing Industry;
Motion Pictures and Video Industry
Davenport, Thomas H., and Jeanne G. Harris. "What People Want (and How to Predict It)." 2009.
- March 2010 (Revised February 2011)
- Case
Cognizant 2.0: Embedding Community and Knowledge Into Work Processes
By: Robert G. Eccles and Thomas H. Davenport
Knowledge management has been a high priority for Cognizant Technology Solutions since its inception since its global delivery model requires the global sharing of knowledge. Its first major tool was called the Knowledge Management Appliance but as Web 2.0 tools came...
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Keywords:
Knowledge Management;
Knowledge Sharing;
Knowledge Use and Leverage;
Product Development;
Service Delivery;
Business Processes;
Organizational Structure;
Cooperation;
Information Technology Industry
Eccles, Robert G., and Thomas H. Davenport. "Cognizant 2.0: Embedding Community and Knowledge Into Work Processes." Harvard Business School Case 410-084, March 2010. (Revised February 2011.)
- 13 Dec 2016
- First Look
December 13, 2016
fundamental firm value, which is gradually revealed into prices. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51971 December 2016 Harvard Business Review Health Care Needs Real Competition By: Dafny, Leemore S., and View Details
Keywords:
Carmen Nobel
- 20 Apr 2010
- First Look
First Look: April 20
Simmons (E) Amy C. Edmondson and Susan ThyneHarvard Business School Supplement 610-061 This case updates the "Leading Change at Simmons" series by examining Simmons' increasing debt under the ownership of View Details
Keywords:
Martha Lagace