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  • 02 Aug 2016
  • First Look

August 2, 2016

forthcoming Organizational Behavior and Human Decision Processes Don't Stop Believing: Rituals Improve Performance by Decreasing Anxiety By: Brooks, Alison Wood, Julianna Schroeder, Jane Risen, Francesca Gino, Adam D. Galinsky, Michael I.... View Details
Keywords: Sean Silverthorne
  • Research Summary

Social Determinants of Health

By: Susanna Gallani
Healthcare provider organizations are becoming progressively more involved in ways to improve health equity and address social determinants of health (SDOH). In this line of work, Prof. Gallani studies organizational factors interacting with the implementation of SODH... View Details
Keywords: Healthcare Organizations; Performance Management; Accountability; Health Industry
  • 29 Sep 2016
  • News

Where is the $60 million Wells Fargo clawed back in executive pay going?

  • 01 Sep 2015
  • First Look

First Look -- September 1, 2015

funding, lobbying, committee participation, and other instruments to influence local, national, and international political environments. Also firms that are heavily influenced by politics are more likely to craft Integrated Political... View Details
Keywords: Sean Silverthorne
  • 11 May 2016
  • Research & Ideas

Fix This! Why is it so Painful to Buy a New Car?

Harvard Business School have as much pain shopping for a new car as the rest of us. For Jill Avery, a senior lecturer in the Marketing Unit, one experience included being ignored by a salesman, who turned repeatedly to her husband to talk... View Details
Keywords: by Sean Silverthorne; Auto
  • 29 Mar 2021
  • News

Continuing employee development in the face of budget cuts

  • 22 May 2020
  • In Practice

Post-COVID Health Care: More Screens, Less Red Tape?

lump sums to estimations of RVU volumes if the crisis didn’t happen. My hope is that this crisis will provide the opportunity to rethink physician compensation in a way that maps physician incentives to the behaviors that generate value for the organization and for the... View Details
Keywords: by Danielle Kost
  • 03 Jan 2017
  • First Look

January 3, 2017

response to policies that maintain low interest rates, money funds change their product offerings by investing in riskier asset classes, are more likely to exit the market, and reduce the fees they charge their investors. The consequence... View Details
Keywords: Carmen Nobel
  • 22 Aug 2017
  • First Look

First Look at New Research and Ideas, August 23

opportunities to practice their skills in time frames connected to actual buying processes. They can do so by using the same technologies that are “disrupting” their customer-contact activities: videos and mobile apps that reps can view... View Details
Keywords: Sean Silverthorne
  • Web

Accounting & Management - Doctoral

Zicklin School of Business Advisors: Eugene F. Soltes (Chair), Krishna G. Palepu , and Aiyesha Dey Yaxuan Chen, 2024 Cornell University, S.C. Johnson College of Business, Accounting Department Advisors: Dennis Campbell (Chair), Susanna... View Details
  • Web

Placement - Doctoral

Johnson College of Business, Accounting Department Dissertation: Leveraging Culture in Management Control Systems: Evidence From the Field Advisors: Dennis Campbell (Chair), Susanna Gallani , Jonas Heese ,... View Details
  • Web

Accounting & Management Faculty - Faculty & Research

Campbell Dwight P. Robinson, Jr. Professor of Business Administration Aiyesha Dey James R. Williston Professor of Business Administration Trevor Fetter Senior Lecturer Henry B. Arthur Fellow Susanna Gallani... View Details
  • July 2018 (Revised November 2018)
  • Case

The Robin Hood Army

By: Susanna Gallani
In 2014, Neel Ghose and a handful of friends spent one evening distributing excess food they had collected from local restaurants to the less fortunate people living under the Hauz Khas flyover in South Delhi. Four years later, this initiative had developed into The... View Details
Keywords: Volunteer-based Organization; Food Redistribution; Nonprofit Organizations; Food; Human Needs; Expansion; Global Range; Growth and Development
Related
  • May 2016 (Revised August 2022)
  • Case

RegionFly: Cutting Costs in the Airline Industry

By: Susanna Gallani and Eva Labro
RegionFly is a small, private airline specializing in ultra-premium services. Founded shortly after the "Golden Age of airline travel," RegionFly's financial performance had been strong for several decades. More recently, however, the results have taken a downward... View Details
Keywords: Recession; Downsizing; Profitability; Cost Management; Profit; Luxury; Competitive Strategy; Mergers and Acquisitions; Business Divisions; Logistics; Decision Making; Strategic Planning; Air Transportation Industry
Related
  • May 2022
  • Article

Variance Analysis: New Insights from Health Care Applications

By: Robert S. Kaplan and Susanna Gallani
We use a health care application to illustrate how variance analysis can be used to benchmark costs across similar service delivery sites. Variances for personnel costs, typically the largest cost component in service organizations, are calculated for price, quantity,... View Details
Keywords: Variance Analysis; Benchmarking; Time-Driven Activity-Based Costing; Health Care; Activity Based Costing and Management; Health Care and Treatment; Service Delivery; Service Industry
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  • Web

Accounting & Management Curriculum - Faculty & Research

Delivery (also listed under Technology & Operations Management) Susanna Gallani , Robert Huckman Spring 2026 Q3Q4 3.0 Doctoral Programs Faculty from the Accounting and Management unit work with students... View Details
  • Web

Accounting & Management Awards & Honors - Faculty & Research

842: First Evidence on Properties and Consequences” with Jonas Heese and Albert Shin. 2023 Susanna Gallani : Received a 2023 Outstanding Reviewer Award at the Annual Meeting of the Management Accounting... View Details
  • Web

Technology & Operations Management Curriculum - Faculty & Research

Edmondson , Tiona Zuzul Spring 2026 Q3Q4 3.0 Managing Service Operations Ryan Buell , Robert Markey Fall 2025 Q1Q2 3.0 Supply Chain Management Kris Ferreira Fall 2025 Q1Q2 3.0 Ananth Raman Spring 2026 Q3Q4 3.0 Transforming Health Care Delivery (also listed under... View Details
  • Web

Research - Health Care

Right Incentives. By: Susanna Gallani and Derek A. Haas Health care organizations have long tried to enlist physicians in their effort to control or reduce costs. One effective means for doing so is to... View Details
  • Web

Accounting & Management - Faculty & Research

More Faculty News HBS Working Knowledge 08 Nov 2024 What Wartime Service Taught These Historic Leaders Re: Robert Simons 13 Aug 2024 Can AI Save Physicians from Burnout? Re: Susanna Gallani 06 Aug 2024 How... View Details