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Publications

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  • All HBS Web  (469)
    • News  (277)
    • Research  (126)
    • Events  (3)
    • Multimedia  (1)
  • Faculty Publications  (52)

Show Results For

  • All HBS Web  (469)
    • News  (277)
    • Research  (126)
    • Events  (3)
    • Multimedia  (1)
  • Faculty Publications  (52)
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  • 01 Apr 2000
  • News

Getting the Message

hookup, but that number is expected to double this year and reach 16.6 million within five years. "The creative side, which is what matters in the advertising business, can't be fully explored until the technology has improved," says Silk. Judging View Details
Keywords: Susan Young
  • 01 Feb 2000
  • News

Financial Services 24/7

compete in this brave new world. The transformation ignited by the Internet is creating a new paradigm in the financial services industry, characterized by surprising business structures. "The competitive... View Details
Keywords: Susan Young
  • 01 Dec 2005
  • News

Baker’s back

All photos by Webb Chappell From the Charles River, the newly renovated Baker Library looks very much as it has for the past seventy-some years — stately columns, enormous windows, the signature bell tower. But a closer inspection reveals... View Details
Keywords: Susan Young; Construction of Buildings; Construction; Colleges, Universities, and Professional Schools; Educational Services
  • 25 Aug 2014
  • News

Sheila Lirio Marcelo, MBA 1998/JD 1999

she says of Care.com’s IPO. “We have built an incredible team of people that is making an impact on the lives of families, and we are also helping companies and economies.” Photo by Susan Young View Details
Keywords: Susan Young
  • 01 Oct 2001
  • News

New Economy Notables

by Susan Young For some people, the words "new economy" describe the advent of a revolutionary economic order based on technology-related innovation, entrepreneurial management, and information-driven... View Details
Keywords: Young, Susan; Management
  • 23 May 2019
  • News

Álvaro Rodríguez Arregui, MBA 1995

Farmacias Benavides 2003 Named CFO, Vitro 2005 Named Young Global Leader by World Economic Forum 2007 Cofounds IGNIA 2007 Named Chairman of the Board, Accion International 2009 Named Chairman of the Board, Gentera and Banco Compartamos... View Details
Keywords: Susan Young
  • 26 May 2016
  • News

Sunil B. Mittal, OPM 27, 1999

disassembled them, put them in different cases, imported them as parts, and put them together. That is how India’s first push-button telephone was born.” By the age of 24, Mittal was India’s largest importer of portable generators. In... View Details
Keywords: Susan Young
  • 01 Jan 2013
  • News

Joanna M. Jacobson, MBA 1987

threat," recalls Jacobson, who also led the product development team. "It was an incredible turnaround. The team grew the company by $200 million." With Converse back on its feet, in 1994 Jacobson left to work as a consultant and was then... View Details
Keywords: Susan Young
  • 01 Sep 2012
  • News

High Honors

Profiles & photographs by Susan Young Cynthia Carroll, MBA 1989 CARROLL: Discussing safety awards in her London office. Photographs by Susan... View Details
Keywords: Susan Young; Finance; Corporate, Subsidiary, and Regional Managing Offices; Management; Mining; Management, Scientific, and Technical Consulting Services; Professional Services; Miscellaneous Store Retailers; Retail Trade
  • 01 Jan 2013
  • News

Thomas A. James, MBA 1966

loan. Three months later he'd repaid the loan and made a profit of $10,000. At Harvard College, he combined his business and music skills by forming a rock band, the Maniacs, and also booking–and often playing with–six other bands. James... View Details
Keywords: Susan Young
  • 01 Oct 2001
  • News

New Economy Notables: Eileen M. Rudden

to HBS to gain the business skills she found she needed at the paper. Stints at The Boston Consulting Group and Wang were followed by a stellar fourteen-year career at Lotus, where Rudden ran the teams that developed Lotus 1-2-3 and Lotus... View Details
Keywords: Young, Susan; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Oct 1996
  • News

"Service-Profit Chain" Links Members of Service Management Unit

years, unit members have studied numerous organizations, ranging from Taco Bell to Intuit, to determine what maximizes profit and growth in service organizations. In so doing, they have formulated a key business dynamic that they term the "service-profit chain,"... View Details
Keywords: Susan Young
  • 01 Jun 2010
  • News

One Student’s HBS Journey

acceptance letter, her excitement was tempered by the realization that she might not be able to afford to attend. “Imagine my surprise when I discovered that HBS was not only the best school but also offered the best financial aid,” said... View Details
Keywords: Susan Young; Colleges, Universities, and Professional Schools; Educational Services; Educational Support Services; Educational Services
  • 01 Dec 2020
  • News

Finding The Right Patient-Provider Match

to ‘Dr. Famous,’ who was booked for 17 weeks out, while brand-new doctors only had 30 percent of their schedules filled.” Inspired by the efficiency that companies like Travelocity brought to the airline industry, Gardner created Kyruus... View Details
Keywords: Susan Young
  • 01 Mar 2004
  • News

HBS Alumni Explore Tanzania

Tanzania photo galleries Photography by Graeme Johnson, Alan Steinert, Jr., and Susan Young. Mt Kilimanjaro photo galleries Photos courtesy Norm Boone (MBA ’77) and Linda Lubitz. It’s 5:30 a.m. As our Jeep... View Details
Keywords: Susan Young; Amusement, Gambling, and Recreation Industries; Arts, Entertainment; Colleges, Universities, and Professional Schools; Educational Services
  • 01 Jun 2001
  • News

Stephen M. Moret: A Campaign for Positive Change

Stephen Moret has long been driven by a passion for advocacy and leadership. As copresident of the HBS Student Association (SA), Moret created an online “Student Issues Poll” as a way to bridge the communication gap between students, the... View Details
Keywords: Susan Young; Executive, Legislative, and Other General Government Support; Government
  • 01 Dec 1997
  • News

A Piece of the Action

career services, executive education, and alumni efforts. Despite a limited budget, Darwall, in her typical can-do style, hired Susan Breyer (MBA '92) to work part-time with the Career Services Office to make the most of events such as... View Details
Keywords: Susan Young
  • 25 Aug 2014
  • News

Wendell P. Weeks, MBA 1987

the many local causes he supports. What matters most to him is people. “As individuals, we have very little meaning,” he observes. “We find our meaning through how we serve others and our relationships.” Photo by View Details
Keywords: Susan Young
  • 25 Aug 2014
  • News

Gerald Chertavian, MBA 1992

Bank of America, “have literally opened the door of opportunity to thousands of young people,” says Chertavian. If those individuals did not deliver on their promise, he observes, Year Up would not be expanding. “Our success is because these young adults are economic... View Details
Keywords: Susan Young
  • 01 Dec 2001
  • News

Steven Rogers

anything. My mother only had a tenth-grade education, but she was a voracious reader who taught herself the jewelry and antiques business," he says. Inspired by his mother — "an eccentric entrepreneur" — and her perseverance, the... View Details
Keywords: Young, Susan; Colleges, Universities, and Professional Schools; Educational Services; Retail Trade
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