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  • 20 Jul 2021
  • News

Why All the Abuse of Servers, Flight Staffs, Sales Clerks as COVID Rules Ease?

  • 15 Jul 2014
  • First Look

First Look: July 15

Working Papers Decision Making Under Information Asymmetry: Experimental Evidence on Belief Refinements By: Schmidt, William, and Ryan W. Buell Abstract—We examine how people... View Details
Keywords: Carmen Nobel
  • 09 Jan 2018
  • First Look

First Look at New Research and Ideas, January 9, 2018

Aversion in Queues By: Buell, Ryan W. Abstract—This paper investigates whether people exhibit last place aversion in queues and its implications for their experiences and behaviors in service environments.... View Details
Keywords: Sean Silverthorne
  • 02 Sep 2011
  • News

Do Customers Hate Waiting?

  • 19 Nov 2013
  • First Look

First Look: November 19

paper analyzes the effect of a woman's electoral victory on women's subsequent political participation. Using the regression discontinuity afforded by close elections between women and men in India's state elections, we find that a woman... View Details
Keywords: Sean Silverthorne
  • 15 Dec 2014
  • News

Deconstructing the Price Tag

  • 03 May 2011
  • First Look

First Look: May 3

next-generation product. Read the article: http://hbr.org/2011/05/the-best-way-to-name-your-product-20/ar/1 Think Customers Hate Waiting? Not So Fast... Authors:Ryan W. Buell and Michael I. Norton... View Details
Keywords: Sean Silverthorne
  • 23 Feb 2011
  • First Look

First Look: Feb. 23

  PublicationsEngineers and the State in Modern China Author:William C. Kirby Publication:In Prospects for the Professions in China, edited by William P. Alford, William C. Kirby, and Kenneth Winston, 283-314. Routledge Studies in Civil... View Details
Keywords: Sean Silverthorne
  • 05 Dec 2018
  • Research & Ideas

Why Managers Should Reveal Their Failures

students Karen Huang and Nicole Abi-Esber and professors Ryan W. Buell, Brian Hall, and Laura Huang. Confessing our setbacks is counterintuitive; we tend to talk up achievements and hide failures. But... View Details
Keywords: by Dina Gerdeman
  • 30 Sep 2014
  • First Look

First Look: September 30

Transparency By: Mohan, Bhavya, Ryan W. Buell, and Leslie K. John Abstract—A firm's costs are typically tightly guarded secrets. However, across six laboratory experiments and a field study we identify when... View Details
Keywords: Sean Silverthorne
  • 16 Mar 2020
  • Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

clear instructions about what they can do, and designing transparency into why their partnership will make a positive difference for everyone involved, business leaders can improve interactions among their customers and employees, and help us all achieve better things... View Details
Keywords: by Dina Gerdeman
  • 03 Apr 2018
  • First Look

New Research and Ideas, April 3, 2018

Despite all these efforts to gain new global historical visions, however, the debates surrounding this movement have remained rather provincial in scope. Global History, Globally addresses this lacuna by surveying the state of global... View Details
Keywords: Sean Silverthorne
  • 21 Nov 2021
  • News

How Retailers Can Improve Self-Checkout

  • 02 Mar 2020
  • What Do You Think?

Are Candor, Humility, and Trust Making a Comeback?

Professor Ryan Buell and doctoral student Moon Soo Choi caught my eye recently. Their study of a credit card offering to almost 400,000 customers of Commonwealth Bank, Australia’s largest, found that a... View Details
Keywords: by James Heskett
  • 17 Nov 2015
  • First Look

November 17, 2015

April 5–6, 2013 in Cambridge, Massachusetts. In its call for the submission of theoretical and empirical papers for the symposium, the NBER noted that the global financial crisis of 2007–2008 and its aftermath have focused attention on the growing use of leverage View Details
Keywords: Sean Silverthorne
  • 22 Nov 2016
  • First Look

November 22, 2016

November 2016 Quarterly Journal of Economics Stereotypes By: Bordalo, Pedro, Katherine Baldiga Coffman, Nicola Gennaioli, and Andrei Shleifer Abstract—We present a model of stereotypes based on Kahneman and Tversky's representativeness heuristic. A decision maker... View Details
Keywords: Sean Silverthorne
  • 19 Aug 2013
  • Research & Ideas

Studying How Income Inequality Shapes Behavior

avoid tumbling down any further. They call the behavior "last-place aversion." To test this theory in the lab, the pair teamed up with HBS Assistant Professor Ryan W. View Details
Keywords: by Michael Blanding
  • 13 Oct 2015
  • First Look

October 13, 2015

https://www.hbs.edu/faculty/Pages/item.aspx?num=49831 Creating Reciprocal Value Through Operational Transparency By: Buell, Ryan W., Tami Kim, and Chia-Jung Tsay Abstract—We investigate whether organizations can create value View Details
  • Web

Technology & Operations Management - Doctoral

Management Students Justine Boudou Bonnie Cao Matthew DosSantos DiSorbo Natalie Epstein Jeffrey Fossett Paul Hamilton Shirley Huang 'Leke Jegede Michael Joyce Omar Olivarez Srimayi Tenali Paige Tsai Jenny Wang Lorry Wu Miaomiao Zhang Current HBS Faculty Eva Ascarza... View Details
  • 06 Nov 2018
  • First Look

New Research and Ideas, November 6, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=55194 Large Banks and Small Firm Lending By: Bord, Vitaly, Victoria Ivashina, and Ryan D. Taliaferro Abstract—We show that since 2007, there was a large and persistent shift in the... View Details
Keywords: Dina Gerdeman