by Ryan Raffaelli - Publications - Faculty & Research

20 Aug 2020
Working Paper Summaries

Can Shared Service Delivery Increase Customer Engagement? A Study of Shared Medical Appointments

Keywords: by Ryan W. Buell, Kamalini Ramdas, and Nazlı Sönmez; Health

15 May 2017
Working Paper Summaries

Flexing the Frame: TMT Framing and the Adoption of Non-Incremental Innovations in Incumbent Firms

Keywords: by Ryan Raffaelli, Mary Ann Glynn, and Michael Tushman

19 Feb 2019
Working Paper Summaries

Relative Performance Transparency: Effects on Sustainable Choices

Keywords: by Ryan W. Buell, Shwetha Mariadassou, and Yanchong Zheng

Web

Courses by Faculty Unit - Course Catalog

Corporate Governance and Boards of Directors (also listed under General Management) Lynn Paine Spring 2026 Q3Q4 3.0 Crafting Your Life: The First 10 Years Post MBA Leslie Perlow Fall 2025 Q1Q2 3.0 Leadership Execution and Action Planning (LEAP) View Details

08 Oct 2018
Working Paper Summaries

Developing Theory Using Machine Learning Methods

Keywords: by Prithwiraj Choudhury, Ryan Allen, and Michael G. Endres

07 Oct 2014
Working Paper Summaries

Lifting the Veil: The Benefits of Cost Transparency

Keywords: by Bhavya Mohan, Ryan W. Buell & Leslie K. John; Retail

27 Apr 2018
News

Bookstores growing as country celebrates Independent Book Store Day

23 Apr 2018
News

Once-endangered bookstores are booming again

21 Jan 2018
News

How to Run a Bookstore in the Amazon Era

03 Apr 2019
Working Paper Summaries

Learning or Playing? The Effect of Gamified Training on Performance

Keywords: by Ryan W. Buell, Wei Cai, and Tatiana Sandino

28 Sep 2017
News

Local Bookstores Show How Retailers Can Serve Communities

16 Sep 2014
Research & Ideas

Has Apple Reinvented the Watch?

technologies, industries, and organizations. He has also conducted extensive research on the watch industry. Raffaelli weighs in below on everything from battery life to the Apple Watch's implications for the health care industry. Read an... View Details

Keywords: Re: Ryan L. Raffaelli; Electronics; Retail; Health

27 Dec 2017
News

Switching queues does NOT make your wait shorter: Decision to move is caused by 'last place aversion' but often backfires, reveal Harvard researchers

05 Jul 2023
News

What Kind of Leader Are You? How Three Action Orientations Can Help You Meet the Moment

01 Jun 2024
News

Outside Voices

opportunity for reform in these areas, given that the trauma of the crisis and its root causes are still within recent memory. “Voters decided to elect a government headed by Prime Minister Kyriakos Mitsotakis (MBA 1995) that is aiming to... View Details

Keywords: Jen McFarland Flint; illustration by Pete Ryan; immigration; repatriation; innovation; public policy; Greece

07 Jan 2014
News

Swiss Watch Industry Business Model

27 Feb 2024
Research & Ideas

Why Companies Should Share Their DEI Data (Even When It’s Unflattering)

workforce is, says a recent paper by Harvard Business School researchers. Even when a company’s numbers aren’t ideal, their transparency sends the message that they’re trying to change, the HBS authors write. “There’s definitely a... View Details

Keywords: by Shalene Gupta

27 Apr 2016
Research & Ideas

How the FBI Reinvented Itself After 9/11

Investigation," co-written by HBS colleagues Ranjay Gulati, the Jaime and Josefina Chua Tiampo Professor of Business Administration and head of the Organizational Behavior unit; Ryan L. Raffaelli, an... View Details

Keywords: by Carmen Nobel

05 Jul 2018
News

Independent Streak: Against the odds, small book stores are on the rise

25 Aug 2016
News

Publications