by Ryan Raffaelli - Publications - Faculty & Research

Web

Courses by Faculty Unit - Course Catalog

2025 Q3Q4 3.0 Corporate Governance and Boards of Directors (also listed under General Management) Lynn Paine Spring 2025 Q3Q4 3.0 Crafting Your Life: The First 10 Years Post MBA (LIFE) Leslie Perlow Fall 2024 Q1Q2 3.0 Leadership Execution and Action Planning (LEAP)... View Details

11 Aug 2014
Working Paper Summaries

Decision Making Under Information Asymmetry: Experimental Evidence on Belief Refinements

Keywords: by William Schmidt & Ryan W. Buell

23 Nov 2021
Research & Ideas

The Vinyl Renaissance: Take Those Old Records Off the Shelf

Streaming accounts for about 85 percent of today’s music consumption, but sales of vinyl records have grown steadily over the past decade, owing to their rediscovery by members of Gen Z who view them as a timeless medium that offers... View Details

Keywords: by Christine Pazzanese, Harvard Gazette; Music

03 Apr 2019
Working Paper Summaries

Learning or Playing? The Effect of Gamified Training on Performance

Keywords: by Ryan W. Buell, Wei Cai, and Tatiana Sandino

26 Mar 2019
Working Paper Summaries

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

Keywords: by Michelle A. Shell and Ryan W. Buell; Health

01 Jul 2014
Working Paper Summaries

Creating Reciprocal Value Through Operational Transparency

Keywords: by Ryan W. Buell, Tami Kim & Chia-Jung Tsay

07 Oct 2014
Working Paper Summaries

Lifting the Veil: The Benefits of Cost Transparency

Keywords: by Bhavya Mohan, Ryan W. Buell & Leslie K. John; Retail

27 Dec 2017
News

Switching queues does NOT make your wait shorter: Decision to move is caused by 'last place aversion' but often backfires, reveal Harvard researchers

28 Sep 2017
News

Local Bookstores Show How Retailers Can Serve Communities

16 Sep 2014
Research & Ideas

Has Apple Reinvented the Watch?

technologies, industries, and organizations. He has also conducted extensive research on the watch industry. Raffaelli weighs in below on everything from battery life to the Apple Watch's implications for the health care industry. Read an... View Details

Keywords: Re: Ryan L. Raffaelli; Electronics; Retail; Health

01 Jun 2024
News

Outside Voices

opportunity for reform in these areas, given that the trauma of the crisis and its root causes are still within recent memory. “Voters decided to elect a government headed by Prime Minister Kyriakos Mitsotakis (MBA 1995) that is aiming to... View Details

Keywords: Jen McFarland Flint; illustration by Pete Ryan; immigration; repatriation; innovation; public policy; Greece

08 Oct 2018
Working Paper Summaries

Developing Theory Using Machine Learning Methods

Keywords: by Prithwiraj Choudhury, Ryan Allen, and Michael G. Endres

20 Aug 2020
Working Paper Summaries

Can Shared Service Delivery Increase Customer Engagement? A Study of Shared Medical Appointments

Keywords: by Ryan W. Buell, Kamalini Ramdas, and Nazlı Sönmez; Health

15 May 2017
Working Paper Summaries

Flexing the Frame: TMT Framing and the Adoption of Non-Incremental Innovations in Incumbent Firms

Keywords: by Ryan Raffaelli, Mary Ann Glynn, and Michael Tushman

07 Jan 2014
News

Swiss Watch Industry Business Model

01 May 2018
News

Why Detroit's independent bookstores matter -- and have been steadily growing

05 Jul 2018
News

Independent Streak: Against the odds, small book stores are on the rise

16 Oct 2018
News

Why Is Amazon Going Crazy with Brick-and-Mortar?

23 May 2018
News

Indie Bookstores Defied Amazon. Who's Next?

12 Feb 2018
Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

Nobody likes being last. We avoid picking the cheapest wine on the menu or the final donut in the box. “And we hate being picked last in gym class,” says Harvard Business School professor Ryan Buell. “Humans are very social creatures, and... View Details

Keywords: by Michael Blanding; Retail; Service

Publications