by Robert S. Huckman - Publications - Faculty & Research

01 Mar 2017
Research & Ideas

A Good Thing Happens When Doctors Start Talking to Their Patients

performing costly medical procedures. And that’s a problem, argues Senior Fellow Robert S. Kaplan, the Marvin Bower Professor of Leadership Development, Emeritus, at Harvard Business School. “It becomes... View Details

Keywords: by Michael Blanding; Health

12 Apr 2017
Research & Ideas

Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks

working paper Discretionary Task Ordering: Queue Management in Radiological Services by María R. Ibáñez, a doctoral candidate at Harvard Business School; Jonathan R. Clark , an assistant professor at the University of Texas at San... View Details

Keywords: by Carmen Nobel; Health

21 Jul 2010
Research & Ideas

HBS Faculty Debate Financial Reform Legislation

research on financial markets and regulation and who, in many cases, have held leadership positions in the financial sector, think about the bill and its intended (and unintended) consequences? Below, HBS faculty members Robert Steven... View Details

Keywords: by Staff

31 Mar 2008
HBS Case

JetBlue’s Valentine’s Day Crisis

to think there's more than just an accident happening here," Huckman remarks. "Now that you suspect this, how do you react as a manager? How do you restore confidence among your customers?" Neeleman apologized publicly to... View Details

Keywords: by Julia Hanna; Air Transportation

02 Feb 2004
Research & Ideas

Mapping Your Corporate Strategy

measures; 2) customers; 3) internal processes; and 4) learning and growth. Developed by HBS professor Robert S. Kaplan, chairman of the Balanced Scorecard Collaborative, and... View Details

Keywords: by Martha Lagace

11 Aug 2008
Research & Ideas

Strategy Execution and the Balanced Scorecard

Companies often manage strategy in fits and starts. Though executives may formulate an excellent strategy, it easily fades from memory as the organization tackles day-to-day operations issues, doing what HBS professor Robert View Details

Keywords: by Martha Lagace

24 Sep 2018
Research & Ideas

How Cost Accounting is Improving Healthcare in Rural Haiti

was co-authored by Dr. Mahek A. Shah, a senior researcher and senior project leader at Harvard Business School, and Robert S. Kaplan, the Marvin Bower Professor of Leadership... View Details

Keywords: by Carmen Nobel; Health

24 Nov 2003
Research & Ideas

Boards and Corporate Governance: A Balanced Scorecard Approach

and as part of succession planning. Biographies Robert S. Kaplan is the Marvin Bower Professor of Leadership Development at Harvard Business School, and is a cofounder and chairman of Balanced Scorecard... View Details

Keywords: Re: Robert S. Kaplan & Krishna G. Palepu

07 Mar 2018
Research & Ideas

Electronic Health Records Were Supposed to Cut Medical Costs. They Haven't.

much evidence for that,” says coauthor Robert S. Kaplan, senior fellow and Marvin Bower Professor of Leadership Development, Emeritus, at Harvard Business School. The research, conducted at Duke University... View Details

Keywords: by Roberta Holland; Health

December 2017
Article

Overall Cost Comparison of Gastrointestinal Endoscopic Procedures with Endoscopist- or Anesthesia-Supported Sedation by Activity-Based Costing Techniques

By: Richard A. Helmers, James A. Dilling, Christopher R. Chaffee, Mark V. Larson, Bradly J. Narr, Derek A. Haas and Robert S. Kaplan

Endoscopic/Colonoscopic procedures are done either with gastroenterologist-administered conscious sedation or with anesthesia-administered sedation with propofol. Anesthesia-administered sedation has medical and patient benefits but is more expensive to administer. We... View Details

Keywords: Health Care and Treatment; Cost; Activity Based Costing and Management

Citation

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23 Apr 2024
In Practice

Getting to Net Zero: The Climate Standards and Ecosystem the World Needs Now

With each month clocking record-breaking temperatures across the planet, this Earth Day reflected the renewed urgency of regulators and businesses to find climate-change solutions. The US Securities and Exchange Commission recently adopted new rules that will mandate... View Details

Keywords: by Rachel Layne

13 Jul 2009
Research & Ideas

Diagnosing the Public Health Care Alternative

U.S. Senator) Tom Coburn (R-OK) argue against a government-run public market for health insurance. Reform must include incentives for entrepreneurship and innovation, which only a private market could provide, they write. Professor Robert... View Details

Keywords: by Staff; Health

09 Jun 2009
Research Event

Business Summit: Enterprise Risk Management

measurements for risk management and making managers accountable for these measures. Professor Robert S. Kaplan began the session by providing his perspective on why risk... View Details

Keywords: Re: Robert S. Kaplan

26 Mar 2014
Research & Ideas

How Electronic Patient Records Can Slow Doctor Productivity

subtle way that you might be changing existing communication patterns among staff," says Harvard Business School Professor Robert S. Huckman, who recently cowrote The Impact of Electronic Health Record Use... View Details

Keywords: by Dina Gerdeman; Health

09 Nov 2006
Research & Ideas

Andy Grove: A Biographer’s Tale

almost decade of his life, certainly during the Nazi period, he was literally a hunted child. His mother took him away from Budapest. They hid out in a cellar in a hovel in a suburb of Budapest called Kobanya, where his mother was raped View Details

Keywords: by Sean Silverthorne; Computer

13 Mar 2023
Research & Ideas

The Power of Personal Connections: How Shared Experiences Boost Performance

could have positive long-term implications to any organization’s success. “We were surprised by the magnitude of the effects,” Pany says, noting that future studies could examine just how such relationships form and evolve. “There’s just... View Details

Keywords: by Rachel Layne; Health

27 Apr 2016
Research & Ideas

How the FBI Reinvented Itself After 9/11

both design and identity. This involved establishing a strategy management system based in part on best practices that had been successful in the corporate world: He and his team implemented the balanced scorecard performance management system (created View Details

Keywords: by Carmen Nobel

21 Nov 2017
First Look

First Look at New Research and Ideas, November 21, 2017

chain that generalizes Antràs and Chor (2013). To assess the evidence, we construct firm-level measures of the upstreamness of integrated and non-integrated inputs by combining information on the production activities of firms operating... View Details

Keywords: Sean Silverthorne

21 Apr 2009
First Look

First Look: April 21, 2009

institutional theory, and economic theory. Download the paper: http://www.hbs.edu/research/pdf/08-025.pdf Broadening Focus: Spillovers and the Benefits of Specialization in the Hospital Industry Authors:Jonathan R. Clark and Robert View Details

Keywords: Martha Lagace

30 Sep 2019
Book

6 Steps to Building a Better Workplace for Black Employees

treated fairly within their larger organizations. “These surveys should be broken down by demographic categories, including race and gender, to identify certain populations that have a lower engagement or sense of commitment to the... View Details

Keywords: by Dina Gerdeman

Publications