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  • March–April 2024
  • Article

Retailers and Health Systems Can Improve Care Together

By: Robert S. Huckman, Vivian S. Lee and Bradley R Staats
Health systems are struggling to address the many shortcomings of health care delivery: rapidly growing costs, inconsistent quality, and inadequate and unequal access to primary and other types of care. However, if retailers and health systems were to form strong... View Details
Keywords: Health Care; Retail; Retailers; Consumer; Health Care and Treatment; Value; Consumer Behavior; Business Model; Partners and Partnerships; Health Industry; Retail Industry; United States
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  • Web

Technology & Operations Management Awards & Honors - Faculty & Research

awarded the 2023 Junior Scholar Paper Competition Prize from the College of Behavioral Operations at the Production and Operations Management Society (POMS). Frances X. Frei : Recognized by Thinkers50 as one of the world’s leading... View Details
  • February 2024 (Revised December 2024)
  • Case

Best Buy Health: Enabling Care at Home

By: Robert S. Huckman, Rosabeth Moss Kanter, Antonio Moreno, Bradley Staats and Sarah Mehta
This case explores retailer Best Buy’s decision to enter health care. Best Buy Health aims to enable care at home across three prongs: consumer health, active aging, and virtual care. A key pillar of Best Buy Health's strategy is leveraging the Geek Squad—the company's... View Details
Keywords: Business Ventures; Health Care and Treatment; Innovation and Invention; Business Strategy; Market Entry and Exit; Service Delivery; Service Operations; Electronics Industry; Health Industry; Retail Industry; United States; Minnesota
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  • September 2018
  • Article

Discretionary Task Ordering: Queue Management in Radiological Services

By: Maria Ibanez, Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
Work-scheduling research typically prescribes task sequences implemented by managers. Yet employees often have discretion to deviate from their prescribed sequence. Using data from 2.4 million radiological diagnoses, we find that doctors prioritize similar tasks... View Details
Keywords: Discretion; Scheduling; Queue; Healthcare; Learning; Experience; Decentralization; Operations; Service Operations; Service Delivery; Performance; Performance Effectiveness; Performance Efficiency; Performance Improvement; Performance Productivity; Decisions; Time Management; Cost vs Benefits; Health Industry
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  • 21 Dec 2010
  • First Look

First Look: December 21

http://www.isc.hbs.edu/pdf/Vietnam_Competitiveness_Report_2010_Eng.pdf   Working PapersInside the Learning Curve: Customer-, Domain-, and Technology-Specific Learning in Outsourced Radiological Services Authors:Jonathan R. Clark, View Details
  • 14 Feb 2017
  • First Look

First Look at New Research: February 14

growing rapidly in importance. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52240 forthcoming Management Science Discretionary Task Ordering: Queue Management in Radiological Services By: Ibanez, Maria, Jonathan R.... View Details
Keywords: Sean Silverthorne
  • 25 Apr 2017
  • First Look

First Look at New Research, April 25

implications are discussed. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51617 forthcoming Management Science Discretionary Task Ordering: Queue Management in Radiological Services By: Ibanez, Maria, Jonathan R. Clark,... View Details
Keywords: Sean Silverthorne
  • Web

Finance Awards & Honors - Faculty & Research

for the best PhD thesis in economics in the Netherlands by the Royal Netherlands Economic Association for “Essays in Corporate Finance and Financial Intermediation” (Tilburg University, June 2016). Kristin W. Mugford : Received the 2017... View Details
  • 28 Jun 2016
  • First Look

June 28, 2016

supports our model’s underlying mechanisms. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=49868 Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals By: Song, Hummy, Robert View Details
Keywords: Sean Silverthorne
  • 18 Aug 2009
  • First Look

First Look: August 18

approximately welfare neutral. Download the paper: http://www.hbs.edu/research/pdf/10-011.pdf Diversity in Experience and Team Familiarity: Evidence from Software Development (revised) Authors:Robert S. Huckman and View Details
Keywords: Martha Lagace
  • 17 Aug 2010
  • First Look

First Look: August 17

commit to funding of any particular transaction. Download the paper: http://www.hbs.edu/research/pdf/10-106.pdf Leveraging Team Familiarity to Handle Uncertainty: A Resource-based View of Team Performance Authors:Heidi K. Gardner, Francesca Gino, View Details
Keywords: Martha Lagace
  • Article

The IT Transformation Health Care Needs

By: Nikhil R. Sahni, Robert S. Huckman, Anuraag Chigurupati and David M. Cutler
In recent years, health care organizations have made sizable investments in information technology. They’ve used their IT systems to replace paper records with electronic ones and to improve billing processes, thereby boosting revenue. But so far, IT has been of little... View Details
Keywords: Health Care and Treatment; Information Technology; Performance Improvement; Business Model
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  • 10 Dec 2013
  • First Look

First Look: December 10

regression techniques and identify mostly homogeneous effects throughout the conditional city growth distribution. August 2013 Harvard Business Review The Hidden Benefits of Keeping Teams Intact By: Huckman, View Details
Keywords: Sean Silverthorne
  • 30 Jun 2009
  • First Look

First Look: June 30

paper from SSRN ($5): http://papers.nber.org/papers/w15023 Variation in Experience and Team Familiarity: Evidence from Indian Software Services Authors:Robert S. Huckman and Bradley View Details
Keywords: Martha Lagace
  • 27 Sep 2016
  • First Look

September 27, 2016

concentration in the origins of invention. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=51660 Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals By: Song, Hummy, Robert View Details
Keywords: Sean Silverthorne
  • 03 Nov 2015
  • First Look

November 3, 2015

Discretionary Task Ordering: Queue Management in Radiological Services By: Ibanez, Maria, Jonathan R. Clark, Robert S. Huckman, and View Details
Keywords: Sean Silverthorne
  • 09 Jan 2018
  • First Look

First Look at New Research and Ideas, January 9, 2018

October 2017 American Journal of Emergency Medicine Describing Wait Time Bottlenecks for ED Patients Undergoing Head CT By: Rogg, Jonathan G., Robert S. Huckman, Michael Lev,... View Details
Keywords: Sean Silverthorne
  • 03 Feb 2015
  • First Look

First Look: February 3

Mandates, and the Use of In Vitro Fertilization Services in the United States By: Kiatpongsan, Sorapop, Robert S. Huckman, and Mark D. Hornstein Abstract—Objective: To... View Details
Keywords: Sean Silverthorne
  • 02 Oct 2007
  • First Look

First Look: October 2, 2007

the use of ESO in CEO compensation. Paper not available at this time. Team Familiarity, Role Experience, and Performance: Evidence from Indian Software Services Authors:Robert S. Huckman, View Details
Keywords: Martha Lagace
  • 07 Feb 2012
  • First Look

First Look: February 7

http://www.hbs.edu/research/pdf/09-126.pdf Learning from My Success and from Others' Failure: Evidence from Minimally Invasive Cardiac Surgery Authors:Diwas KC, Bradley R. Staats, and Francesca Gino Abstract... View Details
Keywords: Sean Silverthorne