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  • 15 Aug 2005
  • HBS Case

Classic Cases Live On at HBS

quality service, attention to patients, and an attractive work environment for doctors and staff—must be taken into account. By showing the positive impact of making health care more consumer-oriented, Shouldice has helped recraft... View Details
Keywords: by Garry Emmons
  • Research Summary

Consumer-Driven Health Care

By: Regina E. Herzlinger
Since 1999, Professor Herzlinger's work in this area has provided the major impetus for the transformation of the health care sector: first in new consumer-driven insurance products sold by established insurers such as Aetna, United and CIGNA, as well as... View Details
  • 30 May 2007
  • Research & Ideas

Health Care Under a Research Microscope

learning a new surgical technique. Recent books by faculty have also challenged how we understand the health care system. Within the last three years Herzlinger authored Consumer-Driven Health Care and the... View Details
Keywords: by Sean Silverthorne; Health; Biotechnology
  • 19 Jan 2022
  • In Practice

7 Trends to Watch in 2022

these flaws; but their path is a rocky one. Regina Herzlinger is the Nancy R. McPherson Professor of Business Administration. [Image: iStockphoto/piranka] Related reading from the Working Knowledge Archives... View Details
Keywords: by HBS News
  • 19 Jan 2021
  • In Practice

Leadership Advice for Biden: Restore a Sense of Calm

manner. But pleasant personality can go only so far. Joseph Biden must deliver a strong economy and effectively address the powerful divides among various American groups. Regina E. Herzlinger... View Details
Keywords: by Dina Gerdeman
  • 25 Mar 2014
  • Research & Ideas

China’s Economic System has Difficult Road Overcoming its Political System

overcome the limits placed upon it by the Party. Or, as the authors call it, "Party, Inc." It's not spoiling anything to say that the book answers its own question with, if not an outright no, then at least a highly qualified maybe. Click... View Details
Keywords: by Michael Blanding
  • 17 Jan 2017
  • Research & Ideas

Can China Maintain Its Economic Power?

a nation still shadowed by Mao Zedong’s controversial legacy institute market-based reforms that have made the country the world’s second-largest economic power. He has helped document that journey as the author of scores of cases,... View Details
Keywords: by Deborah Blagg
  • 22 May 2020
  • In Practice

Post-COVID Health Care: More Screens, Less Red Tape?

service centers, which are primarily owned by physicians. Regina E. Herzlinger is the Nancy R. McPherson Professor of Business Administration. Amy C. Edmonson: New ways to... View Details
Keywords: by Danielle Kost
  • 06 Mar 2013
  • Research & Ideas

HBS Cases: Women MBAs at Harvard Business School

product." A Class of 1973 alumna recalls professors "who, in the middle of a class, would look at the women and the African Americans and say, 'Is this too difficult for you?' " By 1985 women made up 25 percent of the... View Details
Keywords: by Carmen Nobel; Education
  • 23 Feb 2004
  • Research & Ideas

How Corporate Responsibility is Changing in Asia

Asia," held at the Asia Business Conference on February 14 at Harvard Business School. Ever since the public outcry in the 1990s over the wages paid by Nike to its Asian factory workers, the issue of multinational corporate social... View Details
Keywords: by Julia Hanna
  • 09 May 2017
  • First Look

New Research and Ideas, May 9

chains lengthened by 20% following the collapse of a flagship dealer in 2008 and even more for institutions strongly connected to this dealer. Finally, dealers drastically reduced their inventory during the crisis. Publisher's link:... View Details
Keywords: Sean Silverthorne
  • 03 Jun 2008
  • First Look

First Look: June 3, 2008

private governance of working conditions, initiated and implemented by companies, labor unions, and non-governmental activist groups. Whether these codes represents a substantive or merely symbolic approach to governing working conditions... View Details
Keywords: Martha Lagace
  • 05 Apr 2011
  • First Look

First Look: April 5

and operations theory suggests that the longer people wait, the less satisfied they become; we demonstrate that due to what we term the labor illusion, when websites engage in operational transparency by signaling that they are exerting... View Details
Keywords: Sean Silverthorne
  • 26 Apr 2011
  • First Look

First Look: April 26

the sale of insurance products). Moreover, the use of CLV information did not have a negative impact on pricing, as some of the literature suggests, nor on default risk, indicating that managers increased sales to more profitable customers View Details
Keywords: Sean Silverthorne
  • Forthcoming
  • Book

Innovating in Healthcare: Creating Breakthrough Tech, Services, Drugs, Products, and Business Models

By: Regina E. Herzlinger
Innovating in Healthcare offers effective approaches for designing, reworking, and implementing innovative healthcare services, products, and business models. It will help anyone working in healthcare service or product development, from hospitals to startups,... View Details
Keywords: Health Care and Treatment; Service Delivery; Product Development; Business Model; Innovation and Invention; Health Industry
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  • November 2022
  • Case

Ajax Health: A New Model for Medical Technology Innovation

By: Regina E. Herzlinger and Ben Creo
This case teaches key success factors for both startup and established MedTech firms. It examines how to structure a firm to maximize innovation and financial returns with organizational structures that better align the incentives for the different skill sets... View Details
Keywords: Business Startups; Success; Innovation Strategy; Mergers and Acquisitions; Market Entry and Exit; Financial Strategy; Business Model; Partners and Partnerships; Entrepreneurship; Private Equity; Technology Industry; Medical Devices and Supplies Industry
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  • December 2022 (Revised September 2024)
  • Case

Sword Health

By: Regina E. Herzlinger, Annelena Lobb and Carin-Isabel Knoop
Virgilio “V” Bento, CEO of Sword Health—a startup that provided virtual physical therapy to patients in self-insured firms via AI and sensor technology with supervision by a physical therapist with a doctorate—considered how to increase its U.S. market share. To do so,... View Details
Keywords: Business Growth and Maturation; Competitive Strategy; Health Industry; Technology Industry
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  • 2009
  • Book

Who Killed Health Care? America's $2 Trillion Medical Problem—and the Consumer-Driven Cure

By: Regina Herzlinger
A best seller in its category, with many printings. It has been recognized by the U.S. Chamber of Commerce as one of the books that made a difference in public policy in 2008. View Details
Keywords: Policy; Government Administration; Health Care and Treatment; United States
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  • August 1995 (Revised January 2024)
  • Supplement

Health Stop (B): Starting Up

By: Regina E. Herzlinger
Describes the long waiting time experienced by customers in Health Stops and asks students to specify the changes in its business model which could help solve the problem. View Details
Keywords: Business Model; Customer Focus and Relationships; Customer Satisfaction; Health Industry; Retail Industry
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  • July 1, 2022
  • Editorial

New Transparency Rule Helps Rein in Health Care Costs

By: Regina E. Herzlinger and Cynthia A. Fisher
Over the last year, consumer prices have grown 60% faster than wages. Employers can help their employees contend with this high inflation by addressing a long-running source: health care costs. View Details
Keywords: Healthcare Costs; Consumer Prices; Inflation and Deflation; Wages; Health Industry
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