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Show Results For
- All HBS Web
(424)
- News (182)
- Research (175)
- Events (2)
- Multimedia (8)
- Faculty Publications (66)
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- 16 Nov 2016
- Research & Ideas
Turning One Thousand Customers into One Million
soliciting feedback from its most loyal and vocal customers” As impressive as that accomplishment was, 1,000 customers is hardly enough to ensure long-run success. For that, these companies had to scale up dramatically, from 1,000 to over 1 million, which is the... View Details
- 10 Nov 2008
- What Do You Think?
How Much Can You Ask of Your Customers?
the biggest challenges for organizations are to have the necessary competencies and resources to act upon inputs." Sowmia Gopinathan echoed this comment: " (the) downside is only where expectations of the customers are made high View Details
Keywords: by Jim Heskett
- 28 Nov 2012
- What Do You Think?
Should Pay-for-Performance Compensation be Replaced?
individualized) levels." Peter Lee added "The real issue is what you consider to be performance Performance is all about quality-quality of effort as well as results." Gerald Nanninga suggested that "let's solve the problem View Details
Keywords: by James Heskett
- 03 Jan 2018
- What Do You Think?
In the Wake of #MeToo, Should Corporate Boards Hire Compliance Officers?
on-the-job misdeeds served the purpose nicely. Those supporting the idea of a corporate board's creating an independent officer of compliance, reporting directly to the board, cited the need for visible action in the face of growing challenges posed View Details
Keywords: by James Heskett
- 18 Aug 2011
- Lessons from the Classroom
Business Plan Contest: 15 Years of Building Better Entrepreneurs
Chu, Joe Lassiter, and Mike Roberts. Initially, Sahlman recalls, there was some resistance to the idea, which was first proposed by Alison Berkley Wagonfeld and Bill Nussey (both MBA '96) as a project for... View Details
- 02 Apr 2001
- Research & Ideas
What Makes a Good Leader?
sometimes guilty of using the dichotomy in an effort at simplification. "It's much better to think in terms of measuring people on a zero-to-ten scale for each quality." HBS professor Joe Badaracco agrees that the traditional... View Details
Keywords: by Deborah Blagg & Susan Young
- 09 Sep 2013
- Lessons from the Classroom
Teaching Climate Change to Skeptics
A few years ago, Joseph B. Lassiter traveled to San Francisco, Houston, and New York to hold discussions with Harvard alumni on the topic of business and the environment. Each time, he surveyed the audience about the touchy subject of climate change and how society... View Details
Keywords: by Carmen Nobel
- 04 Jan 2010
- Research & Ideas
Best of HBS Working Knowledge 2009
advantages, great employee and customer loyalty, and a smoother on-ramp in leadership succession. A book excerpt from The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by HBS professor... View Details
Keywords: by Staff
- 10 Jan 2005
- Research & Ideas
The Knowledge Coach
another. When e-business burst on the scene, GE's CEO Jack Welch was impressed by the strategy adopted by the CEO of GE's Global Consumer Finance (GCF) division, who realized he was not up to speed in... View Details
Keywords: by Dorothy Leonard & Walter Swap
- 15 Apr 2014
- Research & Ideas
Calderón: Economic Arguments Needed to Fight Climate Change
happening," he said. "Scientists have rested their case. Climate change is associated with global warming, and global warming is associated with human behavior." He said that political and corporate leaders have been hampered View Details
- 01 May 2020
- In Practice
COVID-19’s Hard Lessons Might Prepare Business for Climate Change
The coronavirus pandemic caught the business world by surprise, but the catastrophe might force companies to face a crisis that has been unfolding in plain sight: climate change. We asked faculty members affiliated with the Business and... View Details
Keywords: by Danielle Kost
- 18 Jul 2012
- Research & Ideas
Penn State Lesson: Today’s Cover-Up was Yesterday’s Opportunity
they wanted "to avoid the consequences of bad publicity." “No longer can leaders be chosen strictly for their abilities” In so doing, these officials—including legendary head football coach Joe Paterno and President Graham... View Details
- 05 Jul 2004
- What Do You Think?
Work-Life: Is Productivity in the Balance?
of work is going to ... increase morale." Faisal Shaheen takes the matter one step further by asserting that "If not supported and recharged, households will not be able to add productive talent to the future labor force."... View Details
Keywords: by James Heskett
- 18 Apr 2005
- Research & Ideas
Selling Luxury to Everyone
Business Administration at HBS, called luxury goods "a changing space, a space with extraordinary zip and excitement…Things are kicking along vigorously." "Simultaneous with that, there's all kinds of change," Koehn said, noting "the... View Details
- 06 Aug 2024
- Op-Ed
What the World Could Learn from America's Immigration Backlash—100 Years Ago
of the Chinese Exclusion Act of 1882, in joint work with Joe Long, Carlo Medici, and Qian, we found similar results. After 1880, parts of the US West that were more impacted by the Chinese Exclusion Act grew... View Details
Keywords: by Marco Tabellini
- 04 May 2007
- What Do You Think?
How Do Managers Think?
in which it is carried out. Joe Schmid observed that "both medical doctors and organizational managers work in cultures that are historically problem definition poor and solution rich. Their individual rewards systems are both driven... View Details
Keywords: by Jim Heskett
- 10 Mar 2011
- What Do You Think?
To What Degree Does the Job Make the Person?
to control for in the ongoing exploration of changes in our chemical makeup on the job. Comments by others raised the question of whether our hormonal makeup might actually change on and off the job. Joe... View Details
Keywords: by James Heskett
- 10 Jan 2005
- What Do You Think?
Public Pension Reform: Does Mexico Have the Answer?
their twenties unfathomable." No one, however, supported individual decision making regarding investments. In Edward Hare's opinion, "The average Joe could get fleeced badly and find that he's still unprepared to finance his... View Details
- 16 Aug 2024
- In Practice
Election 2024: What's at Stake for Business and the Workplace?
Sucher: Dust off that COVID playbook After the June 27 debate between President Joe Biden and former President Donald Trump, 64 percent of 1,024 US workers surveyed reported suffering—or seeing others suffer—poor treatment at work for... View Details
Keywords: by Rachel Layne
- 08 Apr 2015
- What Do You Think?
Are Technology Companies Ripe for Disruption?
can actually use." Paul Hamilton-Smith opined that software companies "mostly subsist from their renewal revenue stream. That stream is generated by 'new and improved' software versions." And Julian Lowe commented that... View Details