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  • 01 Mar 2005
  • News

Answering the Call

things,” Benihana ads promised). Illustration by PJ Loughran After reading in a trade publication about Benihana’s innovative and efficient use of labor and layout to lower costs and facilitate customer turnaround times, Professor View Details
Keywords: Garry Emmons; Colleges, Universities, and Professional Schools; Educational Services
  • 30 Jun 2015
  • First Look

First Look: June 30, 2015

  Publications Forthcoming Berrett-Koehler Publishers What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms By: Heskett, James L., W. View Details
Keywords: Carmen Nobel