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    • All HBS Web  (358)
      • Faculty Publications  (140)

      by Dorothy Leonard Remove by Dorothy Leonard →

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      • July 2011 (Revised December 2015)
      • Case

      Assistant Professor Gyan Gupta and the Wet Noodle Class (A)

      By: Dorothy Leonard and Susan S. Harmeling
      Professor Gupta faces three major problems in teaching cases: 1) his students, accustomed to lectures, don't know how to conduct a case discussion; 2) the students are using the Internet to discover the outcome of managerial dilemmas posed in the case; 3) he wants to... View Details
      Keywords: Business Education; Curriculum and Courses; Learning; Teaching; Cases; Outcome or Result; Internet and the Web; Theory; Education Industry
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      Leonard, Dorothy, and Susan S. Harmeling. "Assistant Professor Gyan Gupta and the Wet Noodle Class (A)." Harvard Business School Case 912-405, July 2011. (Revised December 2015.)
      • July 2011
      • Supplement

      Assistant Professor Gyan Gupta and the Wet Noodle Class (B)

      By: Dorothy Leonard
      Professor Gupta has imposed two new policies on his class, midway through the term: 1) No use of Internet to locate additional information on the company in the case; 2) an increase in the percentage of grades attributed to class participation. He meets with rebellion... View Details
      Keywords: Teaching; Learning; Internet and the Web; Governing Rules, Regulations, and Reforms; Change; Education Industry
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      Leonard, Dorothy. "Assistant Professor Gyan Gupta and the Wet Noodle Class (B)." Harvard Business School Supplement 912-406, July 2011.
      • 2011
      • Book

      Managing Knowledge Assets, Creativity and Innovation

      By: Dorothy A. Leonard
      This book pulls together for the first time works on knowledge and innovation, including the implementation of new processes and products, written by Dorothy A. Leonard over more than two decades. It consists of articles from journals in diverse fields (e.g. the... View Details
      Keywords: Knowledge Management; Innovation and Invention
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      Leonard, Dorothy A. Managing Knowledge Assets, Creativity and Innovation. World Scientific Publishing, 2011.
      • September 2010
      • Teaching Note

      Assistant Professor Jo Worthington (A), (B), (C)

      By: Dorothy A. Leonard
      Teaching Note for 911404, 911405, and 911406. View Details
      Keywords: Education Industry
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      Leonard, Dorothy A. "Assistant Professor Jo Worthington (A), (B), (C)." Harvard Business School Teaching Note 911-407, September 2010.
      • July 2010 (Revised August 2012)
      • Case

      Assistant Professor Jo Worthington (A)

      By: Dorothy A. Leonard
      A relatively inexperienced professor struggles with managing a case discussion in a class based on numeric analysis. The class is lethargic and time is tight; she considers both a number of possible reasons for their disinterest and different teaching strategies to... View Details
      Keywords: Education; Teaching; Strategy; Communication Strategy; Training; Leadership Style; Education Industry
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      Leonard, Dorothy A. "Assistant Professor Jo Worthington (A)." Harvard Business School Case 911-404, July 2010. (Revised August 2012.)
      • July 2010 (Revised August 2012)
      • Supplement

      Assistant Professor Jo Worthington (B)

      By: Dorothy A. Leonard
      A professor teaching a case discussion based on numeric analysis is pleased that a student finally "cracks" the case--but the numbers differ from her own. The instructor has to decide how to handle the discrepancy. View Details
      Keywords: Interpersonal Communication; Teaching; Cases; Mathematical Methods; Conflict Management
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      Leonard, Dorothy A. "Assistant Professor Jo Worthington (B)." Harvard Business School Supplement 911-405, July 2010. (Revised August 2012.)
      • July 2010 (Revised August 2012)
      • Supplement

      Assistant Professor Jo Worthington (C)

      By: Dorothy A. Leonard
      A professor has an awkward exchange with a student who has prepared numeric analysis, but whose numbers do not agree with her own. View Details
      Keywords: Interpersonal Communication; Learning; Teaching; Cases; Conflict Management
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      Leonard, Dorothy A. "Assistant Professor Jo Worthington (C)." Harvard Business School Supplement 911-406, July 2010. (Revised August 2012.)
      • 2010
      • Chapter

      Understanding and Coping with the Increasing Risk of System-Level Accidents

      By: Dutch Leonard and Arnold M. Howitt
      The world has seen a number of recent events in which major systems came to a standstill, not from one cause alone but from the interaction of a combination of causes. System-level accidents occur when anomalies or errors in different parts of an interconnected system... View Details
      Keywords: Economics; Globalization; Risk Management; Boundaries; System Shocks
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      Leonard, Dutch, and Arnold M. Howitt. "Understanding and Coping with the Increasing Risk of System-Level Accidents." In Integrative Risk Management: Advanced Disaster Recovery, edited by Simon Woodward. Zurich, Switzerland: Swiss Re, Centre for Global Dialogue, 2010.
      • October 2009 (Revised July 2010)
      • Case

      Roshan: Light at the end of the tunnel in Afghanistan

      By: Herman B. Leonard and Qahir Dhanani
      Roshan is a highly successful telecommunications company founded by the Aga Khan fund for economic development in Afghanistan during an ongoing civil conflict. Company leaders must now decide financial and market strategy for the next phase of development of the... View Details
      Keywords: Developing Countries and Economies; Financial Strategy; Growth and Development Strategy; Marketing Strategy; Corporate Social Responsibility and Impact; War; Telecommunications Industry; Afghanistan
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      Leonard, Herman B., and Qahir Dhanani. "Roshan: Light at the end of the tunnel in Afghanistan." Harvard Business School Case 310-041, October 2009. (Revised July 2010.)
      • Article

      Can the Virtuous Mouse and the Wealthy Elephant Live Happily Ever After?

      By: James E. Austin and Herman B. "Dutch" Leonard
      What happens when small iconic socially oriented businesses are acquired by large corporations? Such mergers create significant opportunities for creating both business value and substantially expanded social value, but they also pose unusually difficult challenges... View Details
      Keywords: Mergers and Acquisitions; Management Style; Agreements and Arrangements; Social Enterprise; Social Issues
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      Austin, James E., and Herman B. "Dutch" Leonard. "Can the Virtuous Mouse and the Wealthy Elephant Live Happily Ever After?" California Management Review 51, no. 1 (Fall 2008): 77–102.
      • 2008
      • Working Paper

      Can the Virtuous Mouse and the Wealthy Elephant Live Happily Ever After?

      By: James E. Austin and Herman B. Leonard
      What happens when small iconic socially-oriented businesses are acquired by large corporations? Such mergers create significant opportunities for creating both business value and substantially expanded social value, but also pose unusually difficult challenges because... View Details
      Keywords: Mergers and Acquisitions; Management Style; Agreements and Arrangements; Social Enterprise; Social Issues
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      Austin, James E., and Herman B. Leonard. "Can the Virtuous Mouse and the Wealthy Elephant Live Happily Ever After?" Harvard Business School Working Paper, No. 09-047, September 2008.
      • Article

      Strong Leadership and Teamwork Drive Culture and Performance Change: Ohio State University Medical Center 2000–2006

      By: Leonard A. Schlesinger, Fred Sanfilippo, Neeli Bendapudi and Anthony Rucci

      Several characteristics of academic health centers have the potential to create high levels of internal conflict and misalignment that can pose significant leadership challenges.

      In September 2000, the positions of Ohio State University (OSU) senior vice... View Details

      Keywords: Employee Relationship Management; Customer Value and Value Chain; Organizational Structure; Performance Improvement; Customer Satisfaction; Organizational Change and Adaptation; Leading Change; Service Delivery; Satisfaction; Health Care and Treatment; Health Industry; Ohio
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      Schlesinger, Leonard A., Fred Sanfilippo, Neeli Bendapudi, and Anthony Rucci. "Strong Leadership and Teamwork Drive Culture and Performance Change: Ohio State University Medical Center 2000–2006." Academic Medicine 83, no. 9 (September 2008).
      • 2008
      • Working Paper

      The Future of Social Enterprise

      By: V. Kasturi Rangan, Herman B. Leonard and Susan McDonald

      The Future of Social Enterprise considers the confluence of forces that is shaping the field of social enterprise, changing the way that funders, practitioners, scholars, and organizations measure performance. We trace a growing pool of potential funding sources to... View Details

      Keywords: Social Entrepreneurship; Investment; Philanthropy and Charitable Giving; Performance Effectiveness; Social Enterprise; Consolidation; Value
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      Rangan, V. Kasturi, Herman B. Leonard, and Susan McDonald. "The Future of Social Enterprise." Harvard Business School Working Paper, No. 08-103, June 2008.
      • 2007
      • Working Paper

      The 'Fees → Savings' Link, or Purchasing Fifty Pounds of Pasta

      By: Michael I. Norton and Leonard Lee
      Many consumers have had the experience of entering discount membership clubs to make a few purchases, only to leave with enough pasta to outlast a nuclear winter. We suggest that the presence of membership fees can lead consumers to infer a "fees → savings" link,... View Details
      Keywords: Price; Profit; Spending; Consumer Behavior; Retail Industry
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      Norton, Michael I., and Leonard Lee. "The 'Fees → Savings' Link, or Purchasing Fifty Pounds of Pasta." Harvard Business School Working Paper, No. 08-029, November 2007.
      • October 2006 (Revised November 2006)
      • Case

      Integrated Packaging Corporation: Struggling to Do the Right Thing (A)

      By: Herman B. Leonard and Orson Watson
      As a child, Al Fuller had seen his working-class, African-American neighborhood disintegrate as factory jobs moved away. He resolved to help inner-city communities do better when he grew up. Some years later, as an accomplished university graduate with several years... View Details
      Keywords: Business and Community Relations; Corporate Entrepreneurship; Social Issues; Factories, Labs, and Plants; Strategy; Management Style; Pulp and Paper Industry; Manufacturing Industry
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      Leonard, Herman B., and Orson Watson. "Integrated Packaging Corporation: Struggling to Do the Right Thing (A)." Harvard Business School Case 307-064, October 2006. (Revised November 2006.)
      • 2006
      • Chapter

      Innovation as a Knowledge Generation and Transfer Process

      By: Dorothy A. Leonard
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      Leonard, Dorothy A. "Innovation as a Knowledge Generation and Transfer Process." In Communication of Innovations: A Journey With Ev Rogers, edited by Arvind Singhal and James W. Dearing. Sage Publications, 2006.
      • 2006
      • Chapter

      Knowledge Transfer Within Organizations, and Market Research in Product Development

      By: Dorothy A. Leonard
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      Leonard, Dorothy A. "Knowledge Transfer Within Organizations, and Market Research in Product Development." Chap. 4 & 9 of Knowledge Creation and Management: New Challenges for Managers, edited by Kazuo Ichijo and Ikujiro Nonaka. New York: Oxford University Press, 2006.
      • November 2005
      • Supplement

      Best Buy (B): The Journey Accelerates

      By: Dorothy A. Leonard and Brian DeLacey
      Keywords: Electronics Industry
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      Leonard, Dorothy A., and Brian DeLacey. "Best Buy (B): The Journey Accelerates." Harvard Business School Supplement 606-049, November 2005.
      • April 2005 (Revised March 2006)
      • Supplement

      Change at Whirlpool Corporation (B)

      By: Jan W. Rivkin, Dorothy A. Leonard and Gary Hamel
      Supplements the (A) case. View Details
      Keywords: Change; Consumer Products Industry
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      Rivkin, Jan W., Dorothy A. Leonard, and Gary Hamel. "Change at Whirlpool Corporation (B)." Harvard Business School Supplement 705-463, April 2005. (Revised March 2006.)
      • April 2005 (Revised March 2006)
      • Supplement

      Change at Whirlpool Corporation (C)

      By: Jan W. Rivkin, Dorothy A. Leonard and Gary Hamel
      Supplements the (A) case. View Details
      Keywords: Change; Consumer Products Industry
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      Rivkin, Jan W., Dorothy A. Leonard, and Gary Hamel. "Change at Whirlpool Corporation (C)." Harvard Business School Supplement 705-464, April 2005. (Revised March 2006.)
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