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Show Results For
- All HBS Web
(636)
- People (1)
- News (141)
- Research (405)
- Events (2)
- Multimedia (10)
- Faculty Publications (260)
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- 13 Dec 2019
- News
United’s Frequent-Flier Program Gets Some Game Theory
- 02 Sep 2011
- News
Do Customers Hate Waiting?
- 26 Sep 2017
- News
The Industry That Treats Its Customers Worse Than Any Other
- 16 May 2016
- News
The Airplane As A Microcosm Of Class Divisions
- 01 Mar 2024
- News
In Harmony
Kim at Seoul’s government-built Hoehyeon “Citizens’ Apartments.” Opened in 1970, it stands as a reminder of a Korea from a very different era. Like so many South Koreans of a certain age, Michael ByungJu Kim (MBA 1990) lives in a country where the past lingers,... View Details
- 01 Mar 2019
- News
The Burden Legacy
airline industry at MIT and was an aviation business analyst until the early 1940s. His impact on HBS began in 1942 when he partnered with Dean Donald K. David to establish the HBS Research Program on Aviation; he chaired its advisory... View Details
Keywords: Linda Kush
- 01 Oct 1999
- News
Eight Among Many: Alfred A. Checchi
Al Checchi's record of achievement - particularly his turnaround of Northwest Airlines - is usually attributed to his brilliance and financial acumen. Often overlooked is how family heritage and twists of fate have played a role in his... View Details
Keywords: Garry Emmons
- 19 Jan 2024
- News
The Values and Virtues of a Quick Fix
and in that chapter, you share the story of Southwest Airlines cofounder and CEO Herb Kelleher, and it's amazingly inspiring, given the fact that he's essentially telling a dear old grandmother that he's not going to help her in any way,... View Details
- 11 Mar 2024
- News
In Harmony
principles. A few days before the Namsan walk, Korea’s national college entrance exam took place—the test that, in the minds of most, will define their child’s future. Airline flights were suspended during the listening comprehension... View Details
- 01 Jun 2022
- News
In My Humble Opinion: Home Base
businesspeople of all kinds, as well as with medical workers, teachers, creatives, airline pilots, firefighters—you name it. We are all working parents.” Working from: “As a busy working parent writing a book in a pandemic, I did my... View Details
Keywords: April White
- 01 Dec 2022
- News
My First Job
for a battered dictionary. Late one night, I decided that the chairman of Air India and Indian Airlines was “Russi Modi,” rather than “Mody,” as Parsis would spell it. The next day, when I entered the office, proof of my stupidity was... View Details
- 22 Feb 2022
- News
A World of Difference
expertise are not bad things, but sometimes they narrow the way we think about problems because we think we have the right answer. One of the stories that I included in my book Rebel Talent was about the airline pilot Captain “Sully”... View Details
Keywords: Jen McFarland Flint
- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
buying bioplastics, and more and more airlines are doing the same with Sustainable Aviation Fuel. New regulations and financial reporting rules are being drafted to force companies to disclose climate risks they face. The investment... View Details
- 17 Jan 2025
- News
Tracking Modern Air Travel’s Takeoff
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Frank Lorenzo (MBA 1963) grew up in Rego Park, Queens, the son of Spanish immigrants. As a boy in the 1940s, he would watch the airplanes fly over his backyard and into LaGuardia Airport,... View Details
- 22 Feb 2022
- News
Action Plan: Portfolio Strategy
Sadiq Gillani (MBA 2006) didn’t set out to build a different kind of career for himself. During his time at HBS, he had a clear, conventional vision of his future. As he told the Portrait Project in 2006, “I am going to devote my life to fixing existing View Details
- 01 Jun 2017
- News
Ask the Expert: On the Fly
(above: photo by Getty Images/Patrick Foto) A mathematics major, Don Carty (MBA 1971) has always seen the airline business as a huge puzzle, with the equation involving inventory and pricing, cruising allocations, weather, and holiday... View Details
Keywords: Julia Hanna
- 01 Jun 2007
- News
Delta’s Flight from Bankruptcy
By all accounts, September 11, 2001, was the worst day in the history of the airline industry. But that didn’t stop Jim Whitehurst (MBA ’94), then a partner at The Boston Consulting Group in Atlanta, from joining Delta View Details
- 01 Oct 2000
- News
Timothy G. Brier: The Price is Right
As a young man, Tim Brier was so smitten with flying that he used to take dates to watch planes land and take off when he was growing up in Staten Island, New York. It's not surprising, therefore, that he would later embark on a career in the View Details
Keywords: James E. Aisner
- 01 Dec 2009
- News
Faculty Books
Don’t Be Atlas: Get the World off Your Shoulders; Dig Deep for the Root Cause; Get Ready for the Long Haul; Never Waste a Good Crisis; You’re in the Spotlight: Follow True North; and Go on Offense, Focus on Winning Now. Entrepreneurs, Managers, and Leaders: What the... View Details