Zoom - Publications - Faculty & Research

21 Jun 2022
HBS Case

Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams

hit. Business offices turned to remote work, and group communication made an enormous shift from largely in-person to online meetings. Zoom use soared, Teams expanded, and Slack held its own. In the midst of the pandemic, Slack filed an... View Details

Keywords: by Lane Lambert; Information Technology; Technology

13 Aug 2021
Research & Ideas

Managers, Here’s How to Bond with New Hires Remotely

field experiment at a large North American company, provides plenty of reassurance, showing that regular Zoom chats with managers fosters solid career-building connections for new workers. In fact, informal “virtual watercooler” sessions... View Details

Keywords: by Lane Lambert

23 Nov 2021
Research & Ideas

The Vinyl Renaissance: Take Those Old Records Off the Shelf

growth in vinyl, had a lot to do with people being home and saying, “I’m here a lot. I want a vinyl record player. It’s cool. It speaks to who I am outside of Zoom windows.” "Where’s the value attached around this notion of authenticity?... View Details

Keywords: by Christine Pazzanese, Harvard Gazette; Music

03 Dec 2020
Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

percent of its workforce go via a Zoom conference call. In response to criticism, founder Travis VanderZanden tweeted, “We did ask all managers to reach out to the impacted employees 1on1 immediately after the View Details

Keywords: by Boris Groysberg and Sarah Abbott

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

remote work tech tools. Find a colleague who has used Slack and Zoom and set up a tutorial and get a sense of how to use these tools and what their functionality is like. Hopefully the virus will go away soon, but those tools will stay... View Details

Keywords: by Dina Gerdeman

01 May 2020
What Do You Think?

Does Remote Work Mix with Organizational Culture?

from home? The responses I've been getting are fairly positive: "It's going pretty well. In the future, I might like to alter my schedule to include at least some portion of my time working from home." Many of us have participated in meetings on View Details

Keywords: by James Heskett

10 Oct 2012
Research & Ideas

Taking Advantage of Life’s (Few and Far Between) Inflection Points

like a stone in a slingshot, zoomed back to Earth. They got home because they used the lunar orbit as an inflection point to change their trajectory and add the energy boost they needed." "I remember that scene in the movie Apollo 13," I... View Details

Keywords: Re: Howard H. Stevenson

30 Mar 2020
Research & Ideas

The New Rules for Remote Work: Pandemic Edition

total number and length of meetings, Austin says. Could you reduce a get-together that typically lasted an hour in the office to a 30-minute huddle on Zoom if the meeting leader sticks to a clear agenda? One of the simplest ways to trim... View Details

Keywords: by Dina Gerdeman

13 Apr 2021
Book

How Inclusive Managers Create Glass-Shattering Organizations

self-confidence. Add in a devastating pandemic that has forced many mothers to scale back professional duties to support children at home, and deeply embedded stereotypes about women as caregivers and men as breadwinners start to resurface with more intensity. “When... View Details

Keywords: by Kristen Senz

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

quickly to produce and air new advertising creative that tapped into the rapidly changing zeitgeist. The result, the Retail Heroes campaign, featured CEO McMillon Zooming in remotely from home to thank the one million Walmart front line... View Details

Keywords: by Jill Avery and Richard Edelman

Research Summary

Overview

By: Vincent Pons

Professor Pons studies questions in political economy and development with the goal of understanding how democratic systems function, and how they can be improved.

He decomposes the electoral cycle into four essential steps: the factors affecting voter... View Details

21 Apr 2021
Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

Restarting relationships after a tough year People have been through so much during the past year, and no one will be returning to work as the same person they were before the pandemic, leaders included. Relationships will need to be re-established, and people may be... View Details

Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

their daily shift meetings. Communication intentionally involved a variety of channels to make sure everyone could be reached, including companywide messages, Zoom meetings, WhatsApp messaging, and video calls . Case 3: Empowering... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

27 Oct 2011
Research & Ideas

Horrible Boss Workarounds

Kanter says. "One member of the team had actually built several successful IT companies and so knew a lot about marketing. But because he had been hired for a technology job, the CEO would listen to him only on technology matters." Bad boss behavior #3:... View Details

Keywords: by Carmen Nobel

16 Jul 2021
Op-Ed

For Entrepreneurs, the Benefits of Slowing Down

Build enduring relationships The COVID-19 pandemic has made it hard to build authentic, deep relationships. Zoom makes everything more efficient, but more transactional. This summer, take the time to hone in on a few important... View Details

Keywords: by Jeffrey Bussgang

05 Jul 2022
Op-Ed

Hear Me Out: Introverts Can Be Loud and You Might Like Microsoft Teams

business leaders demanded collaboration tools, we saw Zoom and other video conferencing products explode. But MS quickly responded with improvements to Teams’ videoconferencing capabilities and ease of use. As everyone in the company has... View Details

Keywords: by Danielle Kost

21 Oct 2024
Research & Ideas

What Happens in Vegas Could Shape the Metaverse

without much physical interaction: Zoom replaced meetings, Slack subbed for water-cooler talk, and offices stood mostly vacant. “Our view is that the metaverse can still succeed.” Researchers Andy Wu and David R. Clough felt the brunt of... View Details

Keywords: by Scott Nover; Computer; Information Technology

01 Feb 2022
What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

enough to email “goodbyes.” As one remote worker put it, “The screen (on your computer) goes blank.” The Zoom account is closed and the company wants its computer sent back. For hiring (perhaps the next day), the process is reversed, only... View Details