Publications

August 2006
Background Note

Analyzing Work Groups

By: Linda A. Hill and Michel Anteby

Work groups are the building blocks of organizations. They are found in all areas of an organization, from research and development to customer service, and at all levels, from the executive suite to the factory floor. Some are incredibly successful, while others are... View Details

Keywords: Framework; Leadership Style; Service Operations; Organizational Culture; Performance Effectiveness; Groups and Teams; Research and Development; Behavior

Educators

Purchase

January–February 2022
Article

Algorithm-Augmented Work and Domain Experience: The Countervailing Forces of Ability and Aversion

By: Ryan Allen and Prithwiraj Choudhury

How does a knowledge worker’s level of domain experience affect their algorithm-augmented work performance? We propose and test theoretical predictions that domain experience has countervailing effects on algorithm-augmented performance: on one hand, domain experience... View Details

Keywords: Automation; Domain Experience; Algorithmic Aversion; Experts; Algorithms; Machine Learning; Future Of Work; Employees; Experience and Expertise; Decision Making; Performance

June 1983 (Revised April 1991)
Case

Dominion Engineering Works

By: Christopher A. Bartlett

Dominion Engineering Works faces important strategic decisions about whether to continue its focused strategy of selling newsprint machines to the Canadian paper industry or whether recent changes in industry conditions and the emergence of three global competitors... View Details

Keywords: Machinery and Machining; Globalized Markets and Industries; Management Analysis, Tools, and Techniques; Partners and Partnerships; Competitive Strategy; Customization and Personalization; Diversification

2006
Tool

Working Smarter

By: D. A. Garvin

Keywords: Performance Efficiency

2011
Working Paper

Temptation at Work

By: Alessandro Bucciol, Daniel Houser and Marco Piovesan

To encourage worker productivity, offices prohibit Internet use. Consequently, many employees delay Internet activity to the end of the workday. Recent work in social psychology, however, suggests that using willpower to delay gratification can negatively impact... View Details

Keywords: Employees; Performance Productivity; Behavior; Power and Influence; Internet

Research Summary

Works in Progress

"Hunkering Down and Venturing Out: Network Activation in Response to the Uncertainty of Organizational Restructuring." Under Review. Awarded Best Paper in Organizational Behavior: 2011 Trans-Atlantic... View Details

Research Summary

Working Papers

By: Dennis A. Yao

Lewis, Tracy R. and Dennis A. Yao. (2001, revised 2006). "Innovation, Knowledge Flow, and Worker... View Details

04 Mar 2024
What Do You Think?

Do People Want to Work Anymore?

represented himself as a successful entrepreneur. The gist of the letter was that there was one thing wrong with what we wrote. It was that: “People don’t want to work any more. So I’ve designed my jobs accordingly. They can be performed... View Details

Keywords: by James Heskett

April 2023
Article

Racial Inequality in Work Environments

By: Letian Zhang

This article explores racial stratification in work environments. Inequality scholars have long identified racial disparities in wage and occupational attainment, but workers’ careers and well-being are also shaped by elements of their work environment, including firm... View Details

Keywords: Discrimination; Race; Equality and Inequality; Working Conditions; Personal Development and Career; Organizational Culture

Research Summary

Working Papers

By: Dennis A. Yao

Anton, James J. and Dennis A. Yao (2011). "Delay as Agenda Setting."

Abstract: In this paper we examine a class of... View Details

January 1993
Article

Heroic Work

By: S. Zuboff

2020
Working Paper

Algorithm-Augmented Work and Domain Experience: The Countervailing Forces of Ability and Aversion

By: Ryan Allen and Prithwiraj Choudhury

Past research offers mixed perspectives on whether domain experience helps or hurts algorithm-augmented work performance. To reconcile these perspectives, we theorize that domain experience affects algorithm-augmented performance via two distinct countervailing... View Details

Keywords: Automation; Domain Experience; Algorithmic Aversion; Experts; Algorithms; Machine Learning; Decision-making; Future Of Work; Employees; Experience and Expertise; Decision Making; Performance

30 Mar 2011
Working Paper Summaries

Temptation at Work

Keywords: by Alessandro Bucciol, Daniel Houser & Marco Piovesan

08 Jul 2015
What Do You Think?

Do Americans Work Too Much and Think About Work Too Little?

Summing Up Is Our Thinking About Work Outmoded? In spite of contrary evidence, there is still a popular belief that working more hours produces more results. People too often assume that being "at... View Details

Keywords: by James Heskett; Financial Services

March 2020
Article

Explaining the Persistence of Gender Inequality: The Work-family Narrative as a Social Defense Against 24/7 Work Culture

By: Irene Padavic, Robin J. Ely and Erin M. Reid

It is widely accepted that the conflict between women’s family obligations and professional jobs’ long hours lies at the heart of their stalled advancement. Yet research suggests that this “work-family narrative” is incomplete: men also experience it and nevertheless... View Details

Keywords: 24/7 Work Culture; Hegemonic Narrative; Social Defense; Work-family Conflict; Systems-psychodynamic Theory; Work-Life Balance; Personal Development and Career; Gender; Equality and Inequality; Organizational Culture

February 2014
Article

Toward a Model of Work Redesign for Better Work and Better Life

By: Leslie A. Perlow and Erin L. Kelly

Flexible work accommodations provided by employers purport to help individuals struggling to manage work and family demands. The underlying model for change is accommodation—helping individuals accommodate their work demands with no changes in the structure of work or... View Details

Keywords: Organizational Change and Adaptation; Work-Life Balance

05 May 2014
Research & Ideas

Reflecting on Work Improves Job Performance

improve their job performance. “Our work shows that if we'd take some time out for reflection, we might be better off.” In the working paper Learning by Thinking: How Reflection Aids Performance, the authors... View Details

Keywords: by Carmen Nobel

Research Summary

Current working papers

Organizational restructuring: the influence of formal and informal structure on tie formation. This paper considers how changes in formal structure and a key element of informal structure – the embeddedness of employee... View Details

August 2003 (Revised November 2003)
Background Note

Working Effectively with Counsel

Popular stereotypes of lawyers include "overhead," "Dr. No," "internal cop," "keep us out of trouble!" and "get us out of trouble!" Focus groups of business leaders queried in a survey by the Case Western Reserve University Law School associated the word "lawyer" with... View Details

Keywords: Law; Partners and Partnerships; Management Teams; Legal Services Industry