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  • All HBS Web  (8,842)
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  • All HBS Web  (8,842)
    • People  (37)
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  • August 1998 (Revised December 1998)
  • Case

Wells Fargo Online Financial Services (B)

By: Robert S. Kaplan and Nicole Tempest
Describes how the Balanced Scorecard built by the Online Financial Services (OFS) group is used to select the highest-priority initiatives for the organization. Currently, initiatives arise continually throughout the organization, and management spends considerable... View Details
Keywords: Balanced Scorecard; Internet and the Web; Corporate Entrepreneurship; Corporate Strategy; Performance Evaluation; Finance; Change; Situation or Environment; Measurement and Metrics; Financial Services Industry; Banking Industry
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Kaplan, Robert S., and Nicole Tempest. "Wells Fargo Online Financial Services (B)." Harvard Business School Case 199-019, August 1998. (Revised December 1998.)
  • 18 Feb 2024
  • News

Harvard Business Professor on Failing Well

  • Article

Unregulated Emotional Risks of AI Wellness Apps

By: Julian De Freitas and Glenn Cohen
We propose that AI-driven wellness apps powered by large language models can foster extreme emotional attachments and dependencies akin to human relationships—posing risks like ambiguous loss and dysfunctional dependence—that challenge current regulatory frameworks and... View Details
Keywords: AI and Machine Learning; Well-being; Emotions; Governing Rules, Regulations, and Reforms
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De Freitas, Julian, and Glenn Cohen. "Unregulated Emotional Risks of AI Wellness Apps." Nature Machine Intelligence (in press). (Pre-published online June 6, 2025.)
  • June 2010 (Revised July 2011)
  • Case

China Environment Fund: Doing Well by Doing Good

By: Christopher Marquis and Nancy Dai
In early 2010, cleantech investment pioneer Tsing Capital was planning for the China Environment Fund IV and considering how to maintain its commitment to social and environmental practices. Tsing Capital embraced its philosophy of "Doing Well by Doing Good" and... View Details
Keywords: Corporate Social Responsibility and Impact; Business Strategy; Balance and Stability; Environmental Sustainability; Climate Change; Energy Conservation; Business Organization; Organizational Change and Adaptation; Venture Capital; Financial Services Industry; China
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Marquis, Christopher, and Nancy Dai. "China Environment Fund: Doing Well by Doing Good." Harvard Business School Case 410-142, June 2010. (Revised July 2011.)
  • 09 Aug 2018
  • News

Two Million Fake Accounts: Sales Misconduct at Wells Fargo

  • 22 May 2020
  • Blog Post

Remembering Well and Making Meaning of Memorial Day

pure well-wishing – “hope alone is not a course of action,” one of my commanders loved to say. I believe remembering well means both taking stock of where we’ve been, and taking action – in service – going forward.   One of the greatest... View Details
  • 14 Oct 2016
  • News

How Wells Fargo Could Have Saved Its Hard-Earned Reputation

  • 01 Nov 2017
  • What Do You Think?

What Are the Real Lessons of the Wells Fargo Case?

SUMMING UP Respondents to this month’s Wells Fargo “case study” identified problem symptoms, diagnosed causes, proposed remedies, and even suggested a title for a follow-on case. Mitch says that when one company is consistently more... View Details
Keywords: by James Heskett; Banking
  • Web

Health & Wellness Club | MBA

Health & Wellness Club All recognized student clubs are part of a 501(c)(3) non-profit tax exempt organization, called Student Clubs of HBS, Inc. Each student club at HBS is open to all matriculated HBS students and their registered... View Details
  • May 2024
  • Article

The Health Risks of Generative AI-Based Wellness Apps

By: Julian De Freitas and G. Cohen
Artifcial intelligence (AI)-enabled chatbots are increasingly being used to help people manage their mental health. Chatbots for mental health and particularly ‘wellness’ applications currently exist in a regulatory ‘gray area’. Indeed, most generative AI-powered... View Details
Keywords: AI and Machine Learning; Well-being; Governing Rules, Regulations, and Reforms; Applications and Software
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De Freitas, Julian, and G. Cohen. "The Health Risks of Generative AI-Based Wellness Apps." Nature Medicine 30, no. 5 (May 2024): 1269–1275.
  • Article

How to Do Well and Do Good

By: Rosabeth M. Kanter
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Kanter, Rosabeth M. "How to Do Well and Do Good." MIT Sloan Management Review 52, no. 1 (Fall 2010): 12–15.
  • June 2020
  • Case

Recovering Trust After Corporate Misconduct at Wells Fargo

By: Suraj Srinivasan and Jonah S. Goldberg
The case describes widespread misconduct at Wells Fargo Community Bank in the period leading up to 2017 and the company’s subsequent attempts to improve internal controls, company culture, and corporate governance. The case examines the potential causes of large scale... View Details
Keywords: Corporate Misconduct; Internal Controls; Banks and Banking; Crime and Corruption; Corporate Governance; Organizational Culture; Governance Compliance; Management Systems; Organizational Change and Adaptation; Performance Improvement; Governing and Advisory Boards
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Srinivasan, Suraj, and Jonah S. Goldberg. "Recovering Trust After Corporate Misconduct at Wells Fargo." Harvard Business School Case 120-128, June 2020.
  • 27 Feb 2014
  • News

Best Buy Doing Well Considering Their Cards

  • 17 Jun 2011
  • News

Wells Fargo to stop offering reverse mortgages

  • 08 May 2024
  • News

Public Companies Are Alive and Well

  • 11 Jul 2014
  • News

Wells Fargo, other big banks could see lower profits

  • January 2014 (Revised January 2014)
  • Case

Henry Schein: Doing Well by Doing Good?

By: Rebecca Henderson, Raffaella Sadun, Aldo Sesia and Russell Eisenstat

Henry Schein Inc., a distributor of supplies to dentist, physician, and veterinary practices, had sales approaching $9 billion and employed nearly 16,000 people. The company had experienced impressive growth under the leadership of Stanley Bergman and his executive... View Details

Keywords: Leadership Development; Strategy Execution; Performance Management; Corporate Culture; Social Responsibility; Mergers & Acquisitions; Joint Ventures; Partnerships; Health Care Industry; Healthcare Logistics Industry; Competitive Advantage; Strategy; Leadership; Global Strategy; Selection and Staffing; Management Style; Organizational Culture; Corporate Social Responsibility and Impact; Health Industry; Medical Devices and Supplies Industry; China; Europe; United States
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Henderson, Rebecca, Raffaella Sadun, Aldo Sesia, and Russell Eisenstat. "Henry Schein: Doing Well by Doing Good?" Harvard Business School Case 714-450, January 2014. (Revised January 2014.)
  • Article

Financial Statements: Signposts as Well as Milestones

By: Henry B. Reiling and John C. Burton
Keywords: Financial Statements
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Reiling, Henry B., and John C. Burton. "Financial Statements: Signposts as Well as Milestones." Harvard Business Review 50, no. 6 (November–December 1972). (Reprinted: The C.F.A. Digest (1973) (Abridged).)
  • 18 Sep 2014
  • News

The shortcomings of the corporate wellness program

  • 27 Jul 2022
  • News

How Well Does Your Company Use Analytics?

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