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- February 2002
- Background Note
Mediating in the Wake of Disaster: The MIT Settlement
By: Michael A. Wheeler and Gillian Morris
In 1997, MIT freshman Scott Kruger died from alcohol poisoning after a ritual fraternity ceremony. His death sparked national controversy over the responsibility of universities for their students. For his parents, though, the pain was personal and almost solely... View Details
- August 2001
- Teaching Note
University Technology Ventures: October 2000 TN
By: G. Felda Hardymon, Josh Lerner and Ann Leamon
Teaching Note for (9-201-043). View Details
Keywords: Financial Services Industry
- November 2000
- Case
University Technology Ventures: October 2000
By: Josh Lerner
The founders of University Technology Ventures, a fund of funds designed for university professors, face numerous challenges in raising their first fund. The role, economics, and structure of funds-of-funds are examined in the course of examining the partners' dilemma. View Details
- October 2000 (Revised February 2007)
- Case
Harvard Management Company and Inflation-Protected Bonds, The
By: Luis M. Viceira
In March 2000, the board of The Harvard Management Co. (HMC) approved significant changes in the policy portfolio determining the long-run allocation policy of the Harvard University endowment. These changes included a sharp reduction of the allocation to U.S. equities... View Details
- November 1995 (Revised January 1997)
- Teaching Note
Measure of Delight, A: The Pursuit of Quality at AT&T Universal Card Services (A) TN
By: Robert H. Hayes
Teaching Note for (9-694-047). View Details
Keywords: Telecommunications Industry
- March 1994
- Supplement
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)
By: Roy D. Shapiro and Michael D. Watkins
Supplements the (A) case. View Details
Keywords: Telecommunications Industry
- October 1993 (Revised July 1997)
- Case
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
By: Roy D. Shapiro and Michael D. Watkins
AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details