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  • All HBS Web  (100)
    • News  (30)
    • Research  (55)
    • Events  (1)
    • Multimedia  (1)
  • Faculty Publications  (33)

Show Results For

  • All HBS Web  (100)
    • News  (30)
    • Research  (55)
    • Events  (1)
    • Multimedia  (1)
  • Faculty Publications  (33)
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  • 30 Sep 2015
  • Research & Ideas

Political Polarization: Why We All Just Can't Get Along

arena. Counter to previous studies, his team’s results indicated that a particular group that participants belonged to was less important than how trustworthy they thought the other group was. “Our biggest headline finding is that it... View Details
Keywords: by Roberta Holland; Banking; Financial Services
  • 10 Dec 2012
  • Research & Ideas

Why We Blab Our Intimate Secrets on Facebook

Before completing the personal survey, some participants took a test called "Phind the phishing emails," in which they viewed screen shots of email messages and identified them as "just spam" or "phishing"—the common cybercrime of masquerading as a View Details
Keywords: by Carmen Nobel
  • 28 Jul 2009
  • First Look

First Look: July 28

without substantial verification of recipients' actual trustworthiness. This lax approach gives rise to adverse selection: the sites that seek and obtain trust certifications are actually less trustworthy than others. Using a new dataset... View Details
Keywords: Martha Lagace
  • 02 Mar 2020
  • What Do You Think?

Are Candor, Humility, and Trust Making a Comeback?

rarely will one end up on the wrong side of right with these values.” Rod R. said, “Comeback? These have always been essential and valued if you are strolling through life as a not trustworthy person that is arrogant and doesn’t listen to... View Details
Keywords: by James Heskett
  • 23 Aug 2004
  • Research & Ideas

Strategy for Small Fish

If a strong, trustworthy keystone is present in the niche player's ecosystem, there may be no apparent reason for the niche player to connect to multiple platforms. However, because of the risk of keystone collapse and keystone hold-up,... View Details
Keywords: by Marco Iansiti & Roy Levien
  • 21 Mar 2016
  • HBS Case

Can Customer Reviews Be 'Managed?'

the case about the trustworthiness of online reviews. It’s remarkable that 85 percent or so of people would make a purchase after reading online reviews. A: Yes. It turns out that if you think about it from a consumer standpoint: what are... View Details
Keywords: by Brian Kenny; Advertising; Travel
  • 12 Mar 2014
  • Research & Ideas

Entrepreneurship and Multinationals Drive Globalization

used trust to support this organizational structure. The firm built a network of trustworthy individuals and business partners that enabled it, eventually, to separate the German parent company from its international affiliates. In... View Details
Keywords: by Sean Silverthorne; Beauty & Cosmetics; Manufacturing; Consumer Products; Pharmaceutical
  • 13 Sep 2011
  • First Look

First Look: September 13

framework that distinguishes between organizational stakeholders along two dimensions: depth of the relationship (deep or shallow) and locus (internal or external). The framework identifies which of six dimensions of trustworthiness... View Details
Keywords: Sean Silverthorne
  • 20 Feb 2018
  • First Look

First Look at New Research and Ideas, February 20, 2018

case where General Motors dealt with a serious recall crisis translated these concepts into the reality of managing a global enterprise in a trustworthy manner. BOOK ABSTRACT: The role of the chief communication officer (CCO) in today's... View Details
Keywords: Sean Silverthorne
  • 25 May 2020
  • Research & Ideas

Has Occupational Licensing Outlived Its Usefulness?

Farronato: You want to find the optimal mix of online reputation and government regulation to ensure that people trust each other. A platform has every interest in guaranteeing safe, trustworthy transactions because if buyers and sellers... View Details
Keywords: by Martha Lagace; Service
  • 31 Aug 2009
  • Research & Ideas

Why Competition May Not Improve Credit Rating Agencies

research was conducted; and what the findings mean for business leaders, raters, and policymakers. Martha Lagace: How important are trustworthy credit ratings in the financial system? Could you give us some background? Bo Becker: Credit... View Details
Keywords: by Martha Lagace; Financial Services
  • 03 Nov 2015
  • First Look

November 3, 2015

of goods or services. We view the primary function of these markets as making it easy for buyers to find sellers and engage in convenient, trustworthy transactions. We discuss elements of market design that make this possible, including... View Details
Keywords: Sean Silverthorne
  • 10 Aug 2010
  • First Look

First Look: August 10

recipients' actual trustworthiness. This lax approach gives rise to adverse selection: the sites that seek and obtain trust certifications are actually less trustworthy than others. Using an original dataset on web site safety, I... View Details
Keywords: Martha Lagace
  • 23 Jul 2013
  • First Look

First Look: July 23

reviews for their competitors. Such review fraud undermines the trustworthiness of consumer reviews and constitutes a major risk factor for review sites. In this paper, we investigate review fraud on the popular consumer review site Yelp.... View Details
Keywords: Anna Secino
  • 02 Feb 2016
  • First Look

February 2, 2016

volitional (experiments 2A and 2B) and are driven by decreases in trustworthiness engendered by decisions to hide (experiments 3A and 3B). Moreover, hiders do not intuit these negative consequences: given the choice to withhold or reveal... View Details
Keywords: Sean Silverthorne
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