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Show Results For
- All HBS Web
(93)
- News (30)
- Research (56)
- Events (1)
- Multimedia (1)
- Faculty Publications (33)
- 2024
- Conference Paper
Quantifying Uncertainty in Natural Language Explanations of Large Language Models
By: Himabindu Lakkaraju, Sree Harsha Tanneru and Chirag Agarwal
Large Language Models (LLMs) are increasingly used as powerful tools for several
high-stakes natural language processing (NLP) applications. Recent prompting
works claim to elicit intermediate reasoning steps and key tokens that serve as
proxy explanations for LLM... View Details
Lakkaraju, Himabindu, Sree Harsha Tanneru, and Chirag Agarwal. "Quantifying Uncertainty in Natural Language Explanations of Large Language Models." Paper presented at the Society for Artificial Intelligence and Statistics, 2024.
- 2018
- Chapter
The Trust Imperative
By: Richard Edelman, Stephen A. Greyser, E. Bruce Harrison and Tom Martin
CHAPTER SUMMARY: Successful relationships depend on trust—trust between spouses, trust between parent and child, trust between enterprises and their stakeholders. This chapter focuses on the factors that build trust in organizations, as well as the forces that can... View Details
Edelman, Richard, Stephen A. Greyser, E. Bruce Harrison, and Tom Martin. "The Trust Imperative." Chap. 3 in The New Era of the CCO: The Essential Role of Communication in a Volatile World, edited by Roger Bolton, Don W. Stacks, and Eliot Mizrachi. New York: Business Expert Press, 2018.
- 22 Feb 2024
- Research & Ideas
How to Make AI 'Forget' All the Private Data It Shouldn't Have
Trustworthy AI Lab at the Digital Data Design Institute at Harvard. Neel shared insights on the nascent field that focuses on wiping the powerful technology’s virtual memory. “Increasingly, these models are trained on very large datasets... View Details
- 30 Jan 2014
- Working Paper Summaries
Modularity and Intellectual Property Protection
Keywords: by Carliss Y. Baldwin & Joachim Henkel
- 23 May 2023
- Research & Ideas
Face Value: Do Certain Physical Features Help People Get Ahead?
symmetry. Another feature—facial width-to-height ratio—was a mixed bag: People with high ratios were perceived as less trustworthy and more aggressive, which outweighed their perceived generosity and dominance. Sexual dimorphism—the... View Details
Keywords: by Kara Baskin
- 12 Oct 1999
- Research & Ideas
It Came in the First Ships: Capitalism in America
the Puritan merchants of New England, they used their familial and religious connections to form a tight network of trustworthy relationships stretching over long distances. This kind of system for making credible business commitments is... View Details
Keywords: by Thomas K. McCraw
- 01 Dec 2023
- News
Thinking Ahead
As we wind down 2023, there’s talk everywhere of generative AI and how it will fundamentally alter the world as we know it; but how does that translate for your corner of the business world? Is TikTok something you need to take seriously? (Is it time to dance?) We... View Details
- 26 Oct 2022
- Research & Ideas
How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing)
suggests that the effect translates to an average of $10,000 over an average six-year-career influencer. “If consumers aren’t perceiving social influencers as trustworthy and authentic, much of their marketing effort might not lead to a... View Details
- 05 Apr 2004
- Research & Ideas
Six Ways to Build Trust in Negotiations
of their trustworthiness at the bargaining table. 1. Speak their language Some years ago, an airline that was seeking to go high-tech with its ticketing process invited a number of consulting firms to bid on the project. At the kickoff... View Details
Keywords: by Deepak Malhotra
- 17 Jan 2011
- Research & Ideas
Being the Boss
trustworthy rather than the nonverbal cues that are not available. Whereas, you might tell someone down the hall that you'll get something to him by 5 o'clock next Thursday, but when the deadline approaches [and you haven't completed it],... View Details
Keywords: by Carmen Nobel
- 10 Nov 2015
- Op-Ed
Authentic Leadership Rediscovered
LinkedIn, Google and increasingly networked communities means that every leader has the informal equivalent of a “Yelp” score that will come to light. If people see their leaders as trustworthy and willing to learn, followers will respond... View Details
Keywords: by Bill George
- 24 Feb 2022
- Op-Ed
Want to Prevent the Next Hospital Bed Crisis? Enlist the SEC
FASB’s singular purpose—to increase for transparency—ensures that enforceable standards will be created. Although the SEC is hardly perfect, it helped reform once opaque financial markets with accessible, timely, relevant, and trustworthy... View Details
- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
thoughtful about displaying reviews by trustworthy users. Farronato and Zervas’ research takes into account whether a restaurant had received recent reviews and reviewers’ history throughout Yelp to ward off some of this bias. “The... View Details
- 05 Jun 2019
- Blog Post
Exploring the Beauty Industry through an Independent Project
partnerships with them entail during my internship at Glamsquad. The data confirmed that beauty brands should seek partnerships with influencers who are perceived as trustworthy and work with them directly, providing brand guidelines and... View Details
- 12 Mar 2021
- News
My Favorite Case
business, but I had to identify all aspects and either manage them myself or place capable and trustworthy individuals in areas that weren’t in my own skill set. The image of the boat builder hiding in his basement was a powerful... View Details
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
executive compensation. Yet while laws, regulations, and policies have a clear role to play here, they are a relatively expensive and inefficient way for a society to promote responsible conduct and trustworthy business leadership. In the... View Details
- 16 Jan 2006
- Research & Ideas
Adam Smith, Behavioral Economist?
market economy. He wrote about trust and reciprocity as critical foundations of the early beginnings of the market, allowing reciprocal gift exchange to emerge, and leading to trade. One might think that the need for trust and View Details
Keywords: by Ann Cullen
- 18 Feb 2019
- Book
What’s Really Disrupting Business? It’s Not Technology
of Hello Alfred innovated upon the TaskRabbit model by outsourcing the management of TaskRabbit workers to personally assigned butlers, or “Al- freds.” For users, the presence of a butler on the scene allowed for a more trustworthy and... View Details
- Web
Technology & Operations Management Awards & Honors - Faculty & Research
Serguei Netessine. Himabindu Lakkaraju : Honorable Mention for the Workshop on Trustworthy and Socially Responsible Machine Learning (TSRML) Outstanding Paper Award at the 2022 Conference on Neural Information Processing Systems... View Details
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
is far cheaper, better informed, and more trustworthy than outreach from a representative less attached to the company. Pay attention to, develop, and reward internal expertise. Such talent will naturally begin to surface as a result of... View Details