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  • All HBS Web  (2,253)
    • People  (4)
    • News  (660)
    • Research  (1,177)
    • Events  (2)
    • Multimedia  (52)
  • Faculty Publications  (657)
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  • 13 Feb 2008
  • Working Paper Summaries

Unconventional Insights for Managing Stakeholder Trust

Keywords: by Michael Pirson & Deepak Malhotra
  • 31 Jul 2006
  • Research & Ideas

When Not to Trust Your Gut

negotiators believe they are capable of distinguishing between situations in which they can safely rely on intuition from those that require more careful thought—but often they are wrong. In fact, most of us trust our intuition more than... View Details
Keywords: by Max H. Bazerman & Deepak Malhotra
  • 1998
  • Working Paper

Is Trust a Historical Residue? Information Flows and Trust Levels

By: Raymond Fisman and Tarun Khanna
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Fisman, Raymond, and Tarun Khanna. "Is Trust a Historical Residue? Information Flows and Trust Levels." Harvard Business School Working Paper, No. 98-008, August 1998.
  • December 2012
  • Article

Reflected Knowledge and Trust in Global Collaboration

By: Mark Mortensen and Tsedal Neeley
Scholars argue that direct knowledge about distant colleagues is crucial for fostering trust in global collaboration. However, their arguments focus mainly on how trust accrues from knowledge about distant collaborators' personal characteristics, relationships, and... View Details
Keywords: Global Work; Organizational Studies; Knowledge; Trust; Cooperation; Global Range; Relationships; Behavior; Personal Characteristics
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Mortensen, Mark, and Tsedal Neeley. "Reflected Knowledge and Trust in Global Collaboration." Management Science 58, no. 12 (December 2012): 2207–2224. (equal authorship.)
  • May 2009
  • Article

When Contracts Destroy Trust

By: Deepak Malhotra
Contracts exist to foster trust, but they can actually do the opposite. Overly detailed contracts leave no room for spontaneous acts of kindness to create goodwill between parties; too-rigid contracts leave parties unable to respond to the unanticipated; and, strangely... View Details
Keywords: Contracts; Negotiation; Trust
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Malhotra, Deepak. "When Contracts Destroy Trust." Harvard Business Review 87, no. 5 (May 2009): 25.
  • July 2019
  • Article

The Trust Crisis

By: Sandra J. Sucher and Shalene Gupta
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Sucher, Sandra J., and Shalene Gupta. "The Trust Crisis." Special Issue on Broken Trust. Harvard Business Review: The Big Idea (July 2019).
  • June 2004 (Revised November 2004)
  • Case

Restoring Trust at WorldCom

By: Jay W. Lorsch and Ashley Robertson
Examines the changes in corporate governance at WorldCom/MCI as proposed by the company's court-appointed corporate monitor, Richard Breeden. Following the largest bankruptcy ever and the downfall of the company, Breeden wrote "Restoring Trust," a report comprised of... View Details
Keywords: Change; Insolvency and Bankruptcy; Corporate Governance; Governing Rules, Regulations, and Reforms; Business and Government Relations; Trust
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Lorsch, Jay W., and Ashley Robertson. "Restoring Trust at WorldCom." Harvard Business School Case 404-138, June 2004. (Revised November 2004.)
  • March 1992 (Revised October 1996)
  • Case

United Kingdom Properties Trust

By: David F. Hawkins
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Hawkins, David F. "United Kingdom Properties Trust." Harvard Business School Case 192-093, March 1992. (Revised October 1996.)
  • 18 Aug 2015
  • Working Paper Summaries

Political Identity and Trust

Keywords: by Pablo Hernandez & Dylan Minor
  • April 2020
  • Teaching Note

Preserving Trust at Care.com (A) and (B)

By: Krishna G. Palepu
Teaching Note for the purpose of aiding classroom instructors in the use of “Preserving Trust at Care.com (A),” HBS No. 120-011 and "Preserving Trust at Care.com (B), "HBS No. 120-012. View Details
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Palepu, Krishna G. "Preserving Trust at Care.com (A) and (B)." Harvard Business School Teaching Note 120-107, April 2020.
  • February 1999 (Revised April 1999)
  • Case

Guaranty Trust Bank PLC Nigeria (A)

By: Lynn S. Paine and Hal Hogan
Fola Adeola, the CEO of Nigeria's Guaranty Trust Bank and one of its founders in 1991, is considering what should be done to maintain the bank's original vision and vitality in the face of its rapid growth and success in the marketplace. Known for its high ethical... View Details
Keywords: Banks and Banking; Organizational Culture; Ethics; Planning; Expansion; Business Processes; Law; Banking Industry; Nigeria
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Paine, Lynn S., and Hal Hogan. "Guaranty Trust Bank PLC Nigeria (A)." Harvard Business School Case 399-110, February 1999. (Revised April 1999.)
  • 2016
  • Working Paper

Designing Online Marketplaces: Trust and Reputation Mechanisms

By: Michael Luca
Online marketplaces have proliferated over the past decade, creating new markets where none existed. By reducing transaction costs, online marketplaces facilitate transactions that otherwise would not have occurred and enable easier entry of small sellers. One central... View Details
Keywords: Trust; E-commerce; Market Design
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Luca, Michael. "Designing Online Marketplaces: Trust and Reputation Mechanisms." NBER Working Paper Series, No. 22616, September 2016.
  • June 2023
  • Article

Can Purpose Foster Stakeholder Trust in Corporations

By: Ranjay Gulati and Franz Wohlgezogen
As part of institutional changes toward more responsible capitalism, firms increasingly articulate a purpose beyond simply profit as a central tenet of their governance. Management scholarship has noted the potential advantages of such purpose-focus for stakeholder... View Details
Keywords: Stakeholder Management; Moral Identity; Mission and Purpose; Trust; Corporate Governance; Business and Stakeholder Relations
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Gulati, Ranjay, and Franz Wohlgezogen. "Can Purpose Foster Stakeholder Trust in Corporations." Strategy Science 8, no. 2 (June 2023): 270–287.
  • January 1999
  • Article

Is Trust a Historical Residue? Information Flows and Trust Levels

By: T. Khanna and R. Fisman
Keywords: Information; Trust
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Khanna, T., and R. Fisman. "Is Trust a Historical Residue? Information Flows and Trust Levels." Journal of Economic Behavior & Organization 38, no. 1 (January 1999): 79–92.
  • July 2021
  • Article

How Trust and Distrust Shape Perception and Memory

By: Ann-Christin Posten and Francesca Gino
Trust is a key ingredient in decision making, as it allows us to rely on the information we receive. Although trust is usually viewed as a positive element of decision making, we suggest that its effects on memory are costly rather than beneficial. Across nine studies... View Details
Keywords: Distrust; Memory; Similarity; Misinformation; Trust; Perception; Decision Making
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Posten, Ann-Christin, and Francesca Gino. "How Trust and Distrust Shape Perception and Memory." Journal of Personality and Social Psychology 121, no. 1 (July 2021): 43–58.
  • July 2004
  • Article

Trust and Reciprocity Decisions: The Differing Perspectives of Trustors and Trusted Parties

By: Deepak Malhotra
Keywords: Trust; Decision Making; Perspective
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Malhotra, Deepak. "Trust and Reciprocity Decisions: The Differing Perspectives of Trustors and Trusted Parties." Organizational Behavior and Human Decision Processes 94, no. 2 (July 2004): 61–73.
  • 07 Jul 2021
  • Book

Good News for Disgraced Companies: You Can Regain Trust

new book The Power of Trust: How Companies Build It, Lose It, Regain It, Sucher and her coauthor, HBS research associate Shalene Gupta, highlight those social media examples along with a global list of companies that have either successfully earned the View Details
Keywords: by Lane Lambert
  • July 2021 (Revised March 2022)
  • Supplement

Video Supplement for "Starling Trust Sciences: Measuring Trust in Organizations"

By: Jonas Heese and Aiyesha Dey
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Heese, Jonas, and Aiyesha Dey. Video Supplement for "Starling Trust Sciences: Measuring Trust in Organizations". Harvard Business School Multimedia/Video Supplement 121-709, July 2021. (Revised March 2022.)
  • 1998
  • Chapter

Trust and Organizational Learning

By: B. Moingeon and A. Edmondson
Keywords: Trust; Organizational Change and Adaptation
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Moingeon, B., and A. Edmondson. "Trust and Organizational Learning." In Trust, Learning and Economic Expectations, edited by N. Lazaric and E. Lorenz, 247–84. London: Edward Elgar Publishing, 1998.
  • 05 Jul 2012
  • What Do You Think?

Why Is Trust So Hard to Achieve in Management?

Summing Up Do Managers Take Trust for Granted? Trust is a big issue these days judging from the volume of responses to this month's column. Its importance in management is agreed on. There is a long list of... View Details
Keywords: by James Heskett
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