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  • All HBS Web  (185)
    • News  (55)
    • Research  (97)
  • Faculty Publications  (27)

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  • All HBS Web  (185)
    • News  (55)
    • Research  (97)
  • Faculty Publications  (27)
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  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

does reopening look like and can we afford it? Throughout the crisis, restaurants and regulatory authorities have discussed game plans for reopening. Prominent features of these plans include reconfiguring floor plans to enable physical... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • 30 Jul 2018
  • Research & Ideas

Why Ethical People Become Unethical Negotiators

PeopleImages Convicted stockbroker Bernie Madoff knew exactly what he was doing when he stole billions from clients, yet the financial advisor didn’t pull off the biggest Ponzi scheme in the United States by himself. He had the help of unwitting accomplices—hundreds of... View Details
Keywords: by Dina Gerdeman
  • 05 May 2011
  • What Do You Think?

How Ethical Can We Be?

practices that place a great deal of weight on "attitude" and "listening skills." Trust is a cornerstone of an efficient and effective system. Bad things happen when it is undermined by unmet expectations or ethical... View Details
Keywords: by Jim Heskett
  • 13 Jan 2021
  • Research & Ideas

How 'Small C' Change Can Beat Large-Scale Rebuilding

1. Empower your team With Flick at the helm of Bayern Munich, one small lineup change made a big difference. Flick reduced the number of players rotated in and out of the game, trusting his smaller core to perform to their capabilities... View Details
Keywords: by Boris Groysberg, Sascha L. Schmidt, and Sebastian Flegr; Sports
  • 17 Oct 2018
  • Research & Ideas

Pro Basketball Coaches Display Racial Bias When Selecting Lineups

season from the website BasketballReference.com, and then compared how many minutes each player played under black coaches versus white. He found that players averaged 40 second less per game when playing for a coach of a different race,... View Details
Keywords: by Michael Blanding; Sports
  • 21 Apr 2015
  • First Look

First Look: April 21

reality is driven by a fundamental failure in consumer inferences when sellers withhold information. Using a series of laboratory experiments, we implement a simple disclosure game in which senders can verifiably report quality to... View Details
Keywords: Carmen Nobel & Sean Silverthorne
  • 15 Jul 2019
  • Book

Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence

by asymmetric information—in other words, managers have a lot of information, and investors don’t know if they can trust them. We’re all engaged in a large information game where agents don’t always do what... View Details
Keywords: by Dina Gerdeman
  • 30 Mar 2020
  • Research & Ideas

The New Rules for Remote Work: Pandemic Edition

leaders need a new game plan. We asked Harvard Business School professors to provide practical advice for managing large-scale, long-term remote work at a time when many employees are not only distracted by the commotion in their homes,... View Details
Keywords: by Dina Gerdeman
  • 02 Oct 2006
  • Research & Ideas

Negotiating in Three Dimensions

adversaries as well as with colleagues within your organization? In this Q&A, James Sebenius and David Lax, authors of 3-D Negotiation: Powerful Tools to Change the Game in Your Most Important Deals, discuss the common mistakes of... View Details
Keywords: by Martha Lagace
  • 16 Jul 2013
  • First Look

First Look: July 16

trust through warmth and understanding. Most leaders today approach their jobs by emphasizing competence, strength, and credentials. But without first building a foundation of trust, they run the risk of eliciting fear, resentment, or... View Details
Keywords: Anna Secino
  • 03 Nov 2011
  • What Do You Think?

The Ultimate Question in Management

Summing Up Is the Ultimate Question, Why? What might be called the "ultimate question exercise" this month yielded a number of interesting responses. First, nearly everyone was willing to play the game in suggesting their own... View Details
Keywords: by James Heskett
  • 18 Feb 2009
  • First Look

First Look: February 18, 2009

Model and Ecological Integrity in Southern Africa Harvard Business School Case 709-001 The Londolozi game viewing reserve in South Africa became a defining icon of ecotourism during the 1990s and early 2000s-that is, a tourist business... View Details
Keywords: Martha Lagace
  • 20 Feb 2018
  • First Look

First Look at New Research and Ideas, February 20, 2018

in the period following the second Greek bailout in early 2010. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53996 2018 The New Era of the CCO: The Essential Role of Communication in a Volatile World The Trust... View Details
Keywords: Sean Silverthorne
  • 29 Oct 2018
  • Research & Ideas

Hunting for a Hot Job in High Tech? Try 'Digitization Economist'

and TripAdvisor contain hundreds of millions of consumer reviews; online marketplaces also rely on reputation systems to facilitate trust between strangers. Economists help companies design reputation systems, “focusing on understanding... View Details
Keywords: by Roberta Holland; Technology; Education
  • 14 Apr 2003
  • Research & Ideas

Andy Grove on the Confident Leader

Thus, in many ways, the whole teaching model condemns managers to act after the game is over. Maybe you can't teach intuition, but maybe you can. AG: You can promote intuition. You can recognize the innate aptitude of people to grasp what... View Details
Keywords: by Walter Kiechel; Technology
  • 12 Sep 2006
  • First Look

First Look: September 12, 2006

that of crowding from above; and the effect of crowding by lower ranked contestants is greatest when there is relatively little race-to-race churn in the rank ordering of drivers. Self-Centered and Other-Regarding Behavior in the Solidarity View Details
Keywords: Sean Silverthorne
  • 08 Sep 2015
  • First Look

September 8, 2015

rules or equipment changes, or was football an inherently physical game that no amount of new rules or equipment could make completely safe? Were current and future players, now knowing full well the potential long-term health... View Details
Keywords: Carmen Nobel
  • 06 Aug 2008
  • Research & Ideas

Are the Olympics a Catalyst for China Reforms?

With China hosting the Summer Olympic Games starting this week, some reformers see an opportunity to use the world stage as a platform to pressure the country's leadership into expanding social freedoms. Judging by recent news, they don't... View Details
Keywords: by Sean Silverthorne
  • 02 Mar 2015
  • Research & Ideas

Retail Reaches a Tipping Point—Which Stores Will Survive?

they want, where they want for almost anything they desire. Associated with that, people are much more comfortable with ecommerce, giving their credit card numbers to Amazon and others, so the comfort and trust levels are much higher.... View Details
Keywords: by Sean Silverthorne; Retail
  • 09 Feb 2009
  • Research & Ideas

Uncompromising Leadership in Tough Times

observed, "We know our limits and understand the law, but we tend to be very open with our employees, we communicate a lot." "They reassured us," said an account executive, "by calling it straight they informed us of their View Details
Keywords: by Martha Lagace
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