Terrorism - Publications - Faculty & Research

11 Jul 2019
Sharpening Your Skills

Deconstructing 'Customer Experience'

when you don’t. A Good Place to Start Terror at the TajUnder terrorist attack, employees of the Taj Mahal Palace and Tower bravely stayed at their posts to help guests. A multimedia case study looks at the hotel's customer-centered... View Details

Keywords: by Sean Silverthorne; Retail; Service

25 Apr 2024
News

Origin Stories

so many images from going to visit factories. And then, Cleveland was a real melting pot. So almost every community that fled Europe after the First World and Second World Wars, and then also the Great Migration from the South when African Americans were fleeing the... View Details

19 Sep 2016
News

Former Blackberry CEO Uncovers Historic Shipwreck

metres (80ft) down, the wreck is in perfect condition, with metal sheeting that reinforced the hull against sea ice clearly visible amid swaying kelp. A long, heavy rope line running through a hole in the ship’s deck suggests an anchor line may have been deployed... View Details

Portrait Project

Eleanor Joseph

My body knew, though my mind did not. Despite the drive, unexplained fatigue triumphed, and I couldn't rouse myself for our section's event. I slept fitfully in a New Hampshire hotel room while CNN murmured news of terrorism in Kenya. The... View Details

01 Jun 2002
News

Up to the Challenge: Profiles from the Class of 2002

sky-high expectations at the turn of the millennium has been replaced by a climate of uncertainty marked by color-coded terrorism alerts, horrific Middle East violence, and the precipitous downfall of a seemingly indomitable corporate... View Details

10 AM – 11 AM EDT, 26 Sep 2017
Webinars: Trending@HBS

Resilience in the Face of Risk

The definition of risk agility hearkens the survival and risk-taking instincts of the entrepreneur while establishing an organizational imperative of collective survival and organizational resilience. Amid this uncertainty, remaining passively on the sidelines of the... View Details

22 Jun 2011
Sharpening Your Skills

Sharpening Your Skills: Motivation

Thomas Steenburgh and Doug J. Chung and K. Sudhir of the Yale School of Management. Can Companies Inspire Heroism In Employees? HBS Cases: Terror at the Taj Under terrorist attack, employees of the Taj Mahal Palace and Tower bravely... View Details

Keywords: Re: Multiple Faculty

Web

Featured Cases | Information Technology

Ryan Raffaelli, Dave Habeeb, Ruth Page Terror at the Taj Bombay Professor Rohit Deshpande Leadership, Culture, and Transition at lululemon Professor Michael L. Tushman, Ruth Page, Tom Ryder View Details

Web

IDEO: Human-Centered Service Design | Information Technology

Reinvention of Kodak Professor Ryan Raffaelli, Dave Habeeb, Ruth Page Success Academy Charter Schools Professors Robin Greenwood and Josh Coval, Denise Han, Ruth Page, Dave Habeeb Leadership, Culture, and Transition at lululemon Professor Michael L. Tushman, Ruth Page,... View Details

Web

Tulsa Massacre | Information Technology

Leadership, Culture, and Transition at lululemon Professor Michael L. Tushman, Ruth Page, Tom Ryder Terror at the Taj Professor Rohit Deshpande Lupoli Companies: Riverwalk - Making an Impact Professors Richard Ruback and Marco Di Maggio,... View Details

Portrait Project

Rosita Najmi

family and my faith that I have learned the significance of leading a life of sacrifice and service to others. My mother left her native Iran and escaped the terror of religious persecution for us, her four children. She knew that... View Details

Portrait Project

John Kelleher

linked with global forces. When emerging markets half way around the world present attractive business prospects, or when hatred festering in far away places spawns terrorism close to home—foreign policy is domestic policy. Miss this... View Details

03 Aug 2016
Research & Ideas

Ominous Background Music Is Bad for Sharks

Sharks have been stigmatized on screen for decades, from the 1975 movie Jaws, in which a gigantic great white shark terrorizes a resort island off the coast of Massachusetts, to the 2013 movie Sharknado, in which the eponymous spout of... View Details

Keywords: by Carmen Nobel; Media & Broadcasting

01 Mar 2004
News

Chinese Premier Speaks at HBS

475baf4874c54b74d6872cb82ffdcb34 Amid the backdrop of U.S.-Chinese relations — tension over trade issues and Taiwan’s independence on the one hand, cooperation on terrorism and North Korea on the other — Chinese Premier Wen Jiabao spoke... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Executive, Legislative, and Other General Government Support; Government

Web

Vinalhaven: The Downtown Project | Information Technology

Ruth Page Success Academy Charter Schools Professors Robin Greenwood and Josh Coval, Denise Han, Ruth Page, Dave Habeeb Leadership, Culture, and Transition at lululemon Professor Michael L. Tushman, Ruth Page, Tom Ryder Terror at the Taj... View Details

Web

Lupoli Companies: Riverwalk – Making an Impact | Information Technology

Terror at the Taj Professor Rohit Deshpande Lupoli Companies: Riverwalk - Making an Impact Professors Richard Ruback and Marco Di Maggio, Dave Habeeb, Ruth Page The Tulsa Massacre and the Call for Reparations Professor Mihir A. Desai,... View Details

Web

The Reinvention of Kodak | Information Technology

Habeeb, Ruth Page The Tulsa Massacre and the Call for Reparations Professor Mihir A. Desai, Suzanne Antoniou, Leanne Fan, Ruth Page Leadership, Culture, and Transition at lululemon Professor Michael L. Tushman, Ruth Page, Tom Ryder Success Academy Charter Schools... View Details

01 Dec 2005
News

The Deleterious Effects of Dirty Money

corporations, and fake transactions. The practice bolsters international crime and terrorism and contributes to global inequality and poverty, he writes. A guest scholar at the Brookings Institution and a senior fellow at the Center for... View Details

Keywords: Lewis I. Rice; Finance

Web

Lucky Ones Coffee: Employing People with Disabilities | Information Technology