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  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

on," says Harvard Business School marketing professor Gerald Zaltman. A more strategic approach to data mining can provide the foundation for that decision-making architecture. Below, advice on how to use information about the... View Details
Keywords: by Jean Ayers
  • 03 Apr 2007
  • First Look

First Look: April 3, 2007

surrounding management of creative ensembles. The topics discussed include: the nature and attainment of mastery (as opposed to technical competence); master and apprentice relationships; the details of collaborative work and workspace;... View Details
Keywords: Martha Lagace
  • 26 Feb 2019
  • First Look

New Research and Ideas, February 26, 2019

organizational mechanisms can help: guardrails that protect the weaker of the two goals, dynamic decision-making that treats high-level goals as sacrosanct but tactical decisions as provisional, and leaders dedicated to “both/and”... View Details
Keywords: Dina Gerdeman
  • 02 Jan 2012
  • Research & Ideas

Most Popular Articles of 2011

easily show to their superiors to justify those decisions. The lower frequency of experimentation in their decision-making leaves employees in tightly monitored environments with few opportunities to learn. The researchers question... View Details
Keywords: by Staff
  • 25 Jun 2013
  • First Look

First Look: June 25

environments. We find that candidates benefiting from favorable situations are more likely to be admitted and promoted than their equivalently skilled peers. The results suggest that decision-makers take high nominal performance as... View Details
Keywords: Anna Secino
  • 15 Jan 2013
  • First Look

First Look: January 15

Was CSIRO prepared to let short-term thinking in light metals firms drive its agenda? The case examines the technical decision-making process. Purchase this case:http://hbr.org/search/613029-PDF-ENG View Details
Keywords: Sean Silverthorne
  • 04 Nov 2014
  • First Look

First Look: November 4

Benjamin Abstract—I examine Google's pattern and practice of tying to leverage its dominance into new sectors. In particular, I show how Google used these tactics to enter numerous markets, to compel usage of its services, and often to dominate competing offerings. I... View Details
Keywords: Sean Silverthorne
  • 11 Dec 2012
  • First Look

First Look: Dec. 11

triggered by fault lines and coalitions. This review sets the stage for describing novel pathways through which identities and interests, when considered together, can affect team processes and outcomes. Design/approach-We use an extended example of a hypothetical... View Details
Keywords: Sean Silverthorne
  • 06 Nov 2012
  • First Look

First Look: November 6

Agenda Setting Authors: James J. Anton and Dennis A. Yao Abstract We examine a multi-issue dynamic decision-making process that involves endogenous commitment. Our primary focus is on actions that impact delay, an extreme form of lack of... View Details
Keywords: Sean Silverthorne
  • 04 Nov 2008
  • First Look

First Look: November 4, 2008

project, if completed successfully, would mark another step in TCS's progression from a provider of low-cost technical resources to their goal of becoming an end-to-end technology-enabled services provider. However, the project was not... View Details
Keywords: Martha Lagace
  • 10 Oct 2007
  • First Look

First Look: First Look: October 10

effective CSR strategy. Third, they have to see to it that their firm's CSR strategy and decision-making are integrated into the company's overall strategy. The Governance of New Firms: A Functional Perspective Author:Josh Lerner... View Details
Keywords: Martha Lagace
  • 26 Mar 2013
  • First Look

First Look: March 26

communication of soft information (across employees) for decision-making purposes. Contrary to prevailing views on the limited portability of soft information, our results provide evidence that the "stock" of soft information... View Details
Keywords: Sean Silverthorne
  • 29 Sep 2009
  • First Look

First Look: September 29

to be the most efficient. The central insight of the theory is that each method offers a different way of aligning decision-making authority with valuable "specific knowledge" inside the organization. The theory suggests that... View Details
Keywords: Martha Lagace
  • 11 Dec 2007
  • First Look

First Look: December 11, 2007

success and (b) develop a set of instruments to assess RE risk factors and to design, evaluate, and apply effective measures to mitigate those risks. The data collection consists of interviews with RE experts and other experienced practitioners (e.g., managers,... View Details
Keywords: Martha Lagace
  • 19 Sep 2006
  • First Look

First Look: September 19, 2006

Icebreaker, maker of merino-fiber activewear, thinks about the strengths and weaknesses of staying focused on his rapidly expanding U.S. and European markets versus broadening his attack to include China. If he enters China, should he continue his current strategy of... View Details
Keywords: Sean Silverthorne
  • 07 Nov 2017
  • First Look

New Research and Ideas: November 7, 2017

ZIP codes. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=53271 Harvard Business School Case 718-419 Hilti (A): Fleet Management? This case explores the strategic decision-making process of premium power tools... View Details
Keywords: Carmen Nobel
  • 08 Feb 2011
  • First Look

First Look: Feb. 8

Srikant M. Datar, and Madhav Rajan Publication:14th ed. Prentice Hall, forthcoming (2012) Abstract Emphasizing the "different costs for different purposes," this text focuses on strategy and the decision-making process.... View Details
Keywords: Sean Silverthorne
  • 10 Apr 2012
  • First Look

First Look: April 10

rescue of 33 Chilean miners. More and more people in nearly every industry now work on teams that vary in duration and have constantly shifting membership. Teaming presents technical and interpersonal challenges: people must get up to... View Details
Keywords: Carmen Nobel
  • 07 Dec 2010
  • First Look

First Look: Dec. 7

regulatory, normative, and cognitive factors in shaping firms' decisions to adopt specific organizational practices, above and beyond their technical efficiency. Similarly, institutional theory emphasizes legitimation processes and the... View Details
Keywords: Sean Silverthorne
  • 30 May 2005
  • Research & Ideas

Germany’s Pioneering Corporate Managers

hierarchy did form (Thyssen hardly ran some sort of democracy), but one that accorded a space of responsibility and decision-making flexibility to subordinate managers. In spite of the fact that he was personally very authoritarian and it... View Details
Keywords: by Sean Silverthorne

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