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Show Results For
- All HBS Web
(4,527)
- People (2)
- News (625)
- Research (3,312)
- Events (17)
- Multimedia (8)
- Faculty Publications (2,008)
- 16 July 1999
- Article
Measuring Aggregate Process Performance Using AHP
By: Frances X. Frei and Patrick T. Harker
Frei, Frances X., and Patrick T. Harker. "Measuring Aggregate Process Performance Using AHP." European Journal of Operational Research 116, no. 2 (16 July 1999): 436–442.
- 1999
- Chapter
Measuring the Performance of Australian Enterprises
By: Ian D. Gow and Stuart Sydney Kells
Gow, Ian D., and Stuart Sydney Kells. "Measuring the Performance of Australian Enterprises." In How Big Business Performs, edited by Peter Dawkins, Stephen King, and Michael Harris. St Leonards, NSW, Australia: Allen & Unwin, 1999.
- January–February 1992
- Article
The Balanced Scorecard: Measures that Drive Performance
By: Robert S. Kaplan and David Norton
Kaplan, Robert S., and David Norton. "The Balanced Scorecard: Measures that Drive Performance." Harvard Business Review 70, no. 1 (January–February 1992): 71–79. (Reprint #92105.)
- 22 Oct 2014
- Video
Social Impact Investing: Measuring Success
- September 1997 (Revised January 1998)
- Teaching Note
Western Chemical Corporation: Divisional Performance Measurement TN
By: William J. Bruns Jr.
Teaching Note for (9-196-079). View Details
- Summer 2008
- Article
Simple Measures for Social Enterprise
By: Brian Trelstad
Trelstad, Brian. "Simple Measures for Social Enterprise." Innovations: Technology, Governance, Globalization 3, no. 3 (Summer 2008): 105–118.
- September 3, 2020
- Article
How to Measure a Company’s Real Impact
By: Ronald Cohen and George Serafeim
Impact transparency will reshape capitalism. By shifting the pursuit of profit away from negligently creating problems to purposefully creating valuable solutions for the world, it will redefine success, so that its measure is not just money, but the positive impact we... View Details
Keywords: Impact; Impact Investing; Impact Measurement; Impact Investment; Impact Investment Funds; Accountability; Accounting Information; Corporate Performance; Sustainability; Social Impact; Capitalism; Accounting; Corporate Accountability; Performance; Measurement and Metrics; Social Enterprise; Society
Cohen, Ronald, and George Serafeim. "How to Measure a Company's Real Impact." Harvard Business Review (website) (September 3, 2020).
- February 2021
- Article
Health Care Measurements That Improve Patient Outcomes
By: Robert S. Kaplan, Lara Jehi, Clifford Y. Ko, Andrea Pusic and Mary Witkowski
This article describes the challenges and solutions in determining whether a patient’s treatment has been successful. Such an assessment depends on multiple factors, including the patient’s pretreatment status; the qualifications of personnel performing the treatment;... View Details
Keywords: Outcomes Measurement; Health Care and Treatment; Outcome or Result; Measurement and Metrics
Kaplan, Robert S., Lara Jehi, Clifford Y. Ko, Andrea Pusic, and Mary Witkowski. "Health Care Measurements That Improve Patient Outcomes." NEJM Catalyst Innovations in Care Delivery 2, no. 2 (February 2021).
- January 1999
- Case
Western Chemical Corporation: Divisional Performance Measurement (B)
By: William J. Bruns Jr.
Supplements the (A) case. View Details
Bruns, William J., Jr. "Western Chemical Corporation: Divisional Performance Measurement (B)." Harvard Business School Case 199-040, January 1999.
- Article
Subjective Performance Measures in Optimal Incentive Contracts
By: George P. Baker, Robert Gibbons and Kevin J. Murphy
Baker, George P., Robert Gibbons, and Kevin J. Murphy. "Subjective Performance Measures in Optimal Incentive Contracts." Quarterly Journal of Economics 109, no. 4 (November 1994).
- Research Summary
Governance, Accountability, and Performance for Social Enterprise
By: Dutch Leonard
This project examines the relationship between governance structures, accountability relationships, and performance outcomes for social enterprises. Most previous work in this area has examined these topics separately, or in pairs; the purpose of this project is to... View Details
- 2000
- Book
Performance Measurement and Control Systems for Implementing Strategy
By: R. Simons
Simons, R. Performance Measurement and Control Systems for Implementing Strategy. Prentice Hall, 2000.
- Article
How Well Do Social Ratings Actually Measure Corporate Social Responsibility?
By: Aaron K. Chatterji, David I. Levine and Michael W. Toffel
Ratings of corporations' environmental activities and capabilities influence billions of dollars of "socially responsible" investments as well as some consumers, activists, and potential employees. In one of the first studies to assess these ratings, we examine how... View Details
Keywords: Governance Compliance; Governing Rules, Regulations, and Reforms; Measurement and Metrics; Corporate Social Responsibility and Impact; Performance Effectiveness; Natural Environment; Pollutants
Chatterji, Aaron K., David I. Levine, and Michael W. Toffel. "How Well Do Social Ratings Actually Measure Corporate Social Responsibility?" Journal of Economics & Management Strategy 18, no. 1 (Spring 2009): 125–169.
- November 2016 (Revised December 2016)
- Module Note
Strategy Execution Module 12: Aligning Performance Goals and Incentives
By: Robert Simons
This module reading explains how managers use performance goals and incentives to ensure that employee actions align with the overall business strategy of the organization. The module begins by discussing how managers use goals to communicate business strategy, the... View Details
Keywords: Management Control Systems; Implementing Strategy; Execution; Performance Goals; Performance Measures; Incentives; Benchmarks; Motivation; Compensation; Bonuses; Strategy
Simons, Robert. "Strategy Execution Module 12: Aligning Performance Goals and Incentives." Harvard Business School Module Note 117-112, November 2016. (Revised December 2016.)
- January 1999
- Case
Western Chemical Corporation: Divisional Performance Measurement (C)
By: William J. Bruns Jr.
Supplements the (A) case. View Details
Bruns, William J., Jr. "Western Chemical Corporation: Divisional Performance Measurement (C)." Harvard Business School Case 199-041, January 1999.
- Research Summary
Of Measurement and Mission: Accounting for Performance in Non-Governmental Organizations
By: Debora L. Spar
As members of civil society NGOs would seem to have a built-in proclivity towards representation: towards working on behalf of some group of people, or toward some specific goal. Yet in practice such moments of accountability are rare. Unlike other social agents,... View Details
- May 2003 (Revised March 2004)
- Case
Harlem Children's Zone, The: Driving Performance with Measurement and Evaluation
By: Allen S. Grossman and Daniel F. Curran
Geoffrey Canada, CEO of the Harlem Children's Zone, wanted his organization to grow dramatically to reach thousands of poor and underserved children in Harlem. The agency ran a variety of successful social service programs throughout New York City that were separately... View Details
Keywords: Leadership; Goals and Objectives; Measurement and Metrics; Organizational Structure; Performance Evaluation; Strategic Planning; Problems and Challenges; Nonprofit Organizations; Expansion; Valuation
Grossman, Allen S., and Daniel F. Curran. "Harlem Children's Zone, The: Driving Performance with Measurement and Evaluation." Harvard Business School Case 303-109, May 2003. (Revised March 2004.)
- May 2000
- Article
The Use of Performance Measures in Incentive Contracting
By: George P. Baker
Baker, George P. "The Use of Performance Measures in Incentive Contracting." American Economic Review 90, no. 2 (May 2000).