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Show Results For
- All HBS Web
(102)
- News (17)
- Research (70)
- Multimedia (1)
- Faculty Publications (21)
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
efforts but does not have much of an impact on their product development and other upstream activities. Level 3: The move from level 2 to level 3 is a major shift in both mindset and actions. The focus here migrates from selling products... View Details
- Web
William R. Kerr | About
The Managing the Future of Work project considers the unprecedented set of challenges and opportunities presented to businesses, including rapid technological revolutions, shifting global product and labor markets, aging workforces, and growing View Details
- 11 Jul 2023
- Blog Post
Second Life: Reflections on Complementing Success with an Encore Career
C-suite executive. “I took a year off to decompress and do some fun things,” Kloeblen explains. As a skilled woodworker, an experienced health coach, and a licensed sea captain, he had many interests to explore and enjoy long subordinated... View Details
- 23 Jun 2003
- Research & Ideas
Building a Better Buyer-Seller Relationship
But commitment forms between firms.— Narakesari Narayandas "It doesn't happen from day one, much as you want it to," he said. "A lot of work and planning need to go into it. So make sure you get through the investment phase at the beginning—investing in... View Details
Keywords: by Martha Lagace
- 22 Feb 2022
- News
New Urban Order
energy-efficient HVAC, skilled robotics, high-performance insulation, fire- and wind-resistant materials, and minimal waste are the rule on construction sites nationwide. “There are endless opportunities for entrepreneurs and innovators... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services
- 11 May 2020
- Op-Ed
Immigration Policies Threaten American Competitiveness
It is no secret that immigration has reshaped American innovation. Immigrants are the backbone of America’s most innovative industries, provide a quarter of our patent applications, and are numerous among our science and engineering superstars. Taken from World... View Details
Keywords: by William R. Kerr
- 06 Apr 2020
- Research & Ideas
Where Do Workers Go When the Robots Arrive?
Economics researchers have long studied how local workers respond when an industry such as steel manufacturing is squashed by obsolescence or competition. Is the region able to regenerate with new industries and workers to fill them? Do displaced workers View Details
- Web
IT Strategy: Building a Smarter, Scalable Future in the Cloud | Information Technology
essential for HBS’s technological evolution. The Solution The Cloud Program will establish clear cloud principles, architectural standards, and governance processes as well as invest in the skills of our staff to support a way of working... View Details
- 07 Oct 2015
- What Do You Think?
What is the Best Immigration Model for the US?
seeking asylum who bring different skills and behaviors than immigrants. Germany’s problems, opportunities, and solutions are so different from those of the US, that its “model” for handling new arrivals has limited application. That’s... View Details
Keywords: by James Heskett
- 25 Feb 2020
- News
The Influence of Geography on Work and Innovation
valuable—effect: When workers cross geographic borders to work together, their different cultural experiences and fields of expertise create new knowledge. “That ‘recombined knowledge’ is greater than the sum of its parts,” he says. “If View Details
Keywords: April White
- 01 Aug 2008
- Research & Ideas
Does Market Capitalism Have a Future?
protection for property rights and contracts; underperforming education systems; massive internal and international migration motivated by income inequality; potentially adverse actions by large and economically powerful emerging nations;... View Details
Keywords: by Garry Emmons
- 02 Oct 2000
- What Do You Think?
What Lies Beyond NAFTA?
with the results that NAFTA has produced. But it seems not to have receded in interest among at least one group of readers of this column. The column "What Lies Beyond NAFTA?," with a focus on future responses to issues concerning View Details
Keywords: by James Heskett
- 01 Sep 2008
- News
Is Market Capitalism Headed for Trouble?
for skills and talent. That has something to do with the quality of education systems, with migration patterns, and how we deal with migration. So the issues are playing out. There’s certainly an awareness... View Details
- Web
Approaching Business with an Artistic Eye - Global Activities 2020
point. “Global brands like Zara sell their products in the Middle East through franchisors, so garments can cost twice as much as in the United States,” he explains. “We use skilled artisans right in Lebanon—no intermediaries.” “In the... View Details
- 18 Oct 2016
- First Look
October 18, 2016
Christopher Parsons Abstract—The global distribution of talent is highly skewed and the resources available to countries to develop and utilize their best and brightest vary substantially. The migration of View Details
Keywords: Sean Silverthorne
- 25 Feb 2020
- News
Q&A: William Kerr and Joseph Fuller
those macro trends and present information in a way that can help business leaders make their best choices. The HBS faculty have always focused on managing technological change, demographics, and work skills adjustments, but it’s been... View Details
- 08 Apr 2019
- Blog Post
Second Life: Reflections on Complementing Success with an Encore Career
C-suite executive. “I took a year off to decompress and do some fun things,” Kloeblen explains. As a skilled woodworker, an experienced health coach, and a licensed sea captain, he had many interests to explore and enjoy long subordinated... View Details
Keywords: Technology
- Web
Foreword | Baker Library
Foreword Laura Linard Director, Special Collections September 2013 Building the Foundation was originally launched in 2013. The website was migrated to a new platform in 2025 with the guidance of Adam Jacobi and Jennifer Wilson. Baker... View Details
- 15 Feb 2012
- Op-Ed
Occupy Wall Street Protestors Have a Point
the environmental challenges of climate change, scarce water, and depleted fishing stocks as well as by migration driven by both income inequality and the environment. Interestingly (given that we interviewed them in late 2007 and early... View Details
- 06 Oct 2014
- Research & Ideas
Why Businesses Need a Language Strategy
environment. This includes helping native English speakers learn how to temper their pace and vocabulary so that they are more inclusive while others migrate to their native language. Today, all global companies need to address the... View Details
Keywords: Re: Tsedal Neeley