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  • 2018
  • Working Paper

Oral History and Writing the Business History of Emerging Markets

By: Geoffrey Jones and Rachael Comunale
This working paper highlights the benefits that rigorous use of oral history can offer to research on the contemporary business history of emerging markets. Oral history can help fill some of the major information voids arising from the absence of a strong tradition of... View Details
Keywords: Oral History; Business History; Research; Emerging Markets
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  • October 2010 (Revised January 2011)
  • Case

Toyota Recalls (A): Hitting the Skids

By: John A. Quelch, Carin-Isabel Knoop and Ryan Johnson
In the fall of 2009, Toyota Motor Corporation, once revered for its commitment to quality and reliability, faced a highly publicized series of recalls in the United States representing approximately a year's worth of sales in one of its most important markets. While... View Details
Keywords: Communication Strategy; Crisis Management; Brands and Branding; Quality; Public Opinion; Auto Industry; Japan; United States
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  • 04 Aug 2009
  • First Look

First Look: August 4

games with complete information. Silenced by Fear: The Nature, Sources, and Consequences of Fear at Work Authors:Jennifer Kish Gephart, James R. Detert, Linda K. Trevino, and Amy C. Edmondson Publication:Research in Organizational... View Details
Keywords: Martha Lagace
  • 2005
  • Working Paper

Silent Saboteurs: How Implicit Theories of Voice Inhibit the Upward Flow of Knowledge in Organizations

By: James R. Detert and Amy C. Edmondson
This article examines, in a series of three studies, how people working in organizational hierarchies wrestle with the challenge of upward voice. We first undertook in-depth exploratory research in a knowledge-intensive multinational corporation in which employee input... View Details
Keywords: Prejudice and Bias; Working Conditions; Knowledge Management; Attitudes; Organizational Culture
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  • January–February 2018
  • Article

The New CEO Activists

By: Aaron K Chatterji and Michael W. Toffel
Though corporations have been lobbying the government and making campaign donations for a long time now, in recent years a dramatic new trend has emerged in U.S. politics: CEOs are taking very public stands on thorny political issues that have nothing to do with their... View Details
Keywords: Government Policy; Rights; Leadership & Corporate Accountability; Sustainability; Leadership; Corporate Accountability; Policy; Social Issues; Communication Intention and Meaning; United States
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  • 28 May 2013
  • First Look

First Look: May 28

learn the unvarnished truth from relevant stakeholders about how the design and behavior of the organization is misaligned with its goals and strategy. The Strategic Fitness Process (SFP) was designed to enable leaders to overcome organizational View Details
Keywords: Sean Silverthorne
  • 25 Feb 2013
  • Working Paper Summaries

Fostering Organizational Learning: The Impact of Work Design on Workarounds, Errors, and Speaking Up About Internal Supply Chain Problems

Keywords: by Anita L. Tucker
  • 13 Feb 2024
  • Research & Ideas

Breaking Through the Self-Doubt That Keeps Talented Women from Leading

your eminence?” The question was met with a period of silence before Strickland answered simply: “I never applied.” That’s just one example of a high-achieving woman choosing not to put herself forward for a high-level position. Coffman’s... View Details
Keywords: by Kara Baskin
  • 15 Mar 2024
  • HBS Case

Let's Talk: Why It's Time to Stop Avoiding Taboo Topics at Work

“We’ve let this fear of litigation prevent us from even acknowledging age at work, to the point that we pretend workers in their 60s or 70s might do their jobs forever.” This silence about age can lead to surprise transitions that are... View Details
Keywords: by Avery Forman
  • Portrait Project

Samrath Oberoi

As a Dhol (drum) player, I was introduced to powerful beats at an early age. Mere training of the beats, though, wasn’t enough. My maturity as an artist came from understanding the artistic meaning behind the white spaces – the moments of View Details
  • Portrait Project

Selamile Dlamini

fences, and have birthed 2.4 kids. Raised in Eswatini, I grew up under the facade of free speech. Intimidated by the fear of retaliation, I learned quickly to silence my political thoughts. I grew up around women who have long been... View Details
  • Web

General Management - Faculty & Research

Save the Everglades (B): The Art of Coalition Building." Harvard Business School Supplement 325-132, June 2025. How to Build a Life: Why Wittgenstein Was Right About Silence By: Arthur C. Brooks June 5, 2025 | Article | The Atlantic... View Details
  • Portrait Project

Taylor Wilson

aloud. I laughed off comments like, “What, you forgot your name?” when the “T” in “Taylor” refused to pass my lips. I tried to persevere in silence but realized that by internalizing my stutter, I was hiding behind its shadow. I realized... View Details
  • Web

Questioning, Listening & Responding - Christensen Center for Teaching & Learning

important idea. Transcript Responding to Different Interpersonal Styles Ashish Nanda Professor Nanda talks about the art of responding in a way that energizes rather than silences the student. Transcript Suggested Reading 1991 The... View Details
  • 30 Sep 2019
  • Book

6 Steps to Building a Better Workplace for Black Employees

companies, and, more often than not, business leaders remain silent on the issue. That cloak of silence from the top tends to enfold all employees. Ellis Cose, an author of several books about race and public policy, writes that young... View Details
Keywords: by Dina Gerdeman
  • 13 Feb 2020
  • Book

Open Your Organization to Honest Conversations

says Beer, the Cahners-Rabb Professor of Business Administration, Emeritus. “So there’s this organizational silence, where no one feels comfortable speaking truth to power.” Avoiding a cynical organization This silence is not only a... View Details
Keywords: by Dina Gerdeman
  • 28 Jun 2021
  • Research & Ideas

Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis

Soon after the COVID-19 pandemic was declared in March 2020, Harvard Business School professor Ethan Rouen walked through Harvard Square in Cambridge, Massachusetts, and was unsettled by the silence and emptiness in a spot that is... View Details
Keywords: by Lane Lambert
  • 13 May 2013
  • Research & Ideas

How to Spot a Liar

with the accuracy of the receivers' suspicions. They also noted instances in which receivers showed no suspicion toward deceivers. On average, receivers tended to trust the bald-faced liars far more than they trusted the allocators who tried to deceive by omission. In... View Details
Keywords: by Carmen Nobel
  • Portrait Project

Sonali Bloom

designers and agents of change. I don’t believe in the status quo. I believe in the power of the new. I believe entrepreneurs will make a difference in the world. And the world does need to be different. I won’t solve poverty, disease, inequality, climate change, or... View Details
  • Portrait Project

Yiwei Zhao

did I fully grasp the silence she faced without me. Facing illness, her last days were spent spreading cheer among those who cared for her, always with a smile, shielding me from sorrow. In the eyes of my mom, my achievements danced; in... View Details