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- All HBS Web (138)
- Faculty Publications (41)
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- 26 Jun 2023
- Research & Ideas
Want to Leave a Lasting Impression on Customers? Don't Forget the (Proverbial) Fireworks
example, at the Japanese restaurant chain Santouka Ramen, servers greet guests with a chorus of welcomes in both English and Japanese upon entering, setting the stage for an enjoyable dinner. “The first time someone experiences that, it... View Details
- 23 Apr 2012
- Research & Ideas
How to Brand a Next-Generation Product
indicating that the product was markedly different than Xeon, its 32-bit predecessor. These types of processors power huge computer servers, which play vital roles in companies' day-to-day operations. Servers are a major expenditure, and... View Details
Keywords: by Carmen Nobel
- 23 Sep 2022
- Research & Ideas
8 Strategies to Sustain Business Innovation
for tailgate redesigns—a response Honda executives and engineers hadn’t anticipated. 5. Keep it simple For McDonald and Bingham, simple practices are key to helping companies manage complexities. Chick-fil-A servers say “My pleasure!”... View Details
Keywords: by Lane Lambert
- 31 Jul 2017
- HBS Case
It’s Hard to Fix the Family Business Without Offending the Family
course was completed.) In their initial efforts to boost Pho Hoa’s revenues, increasing lackluster alcohol sales seemed a good place to start. But Raiche and Zhu quickly saw the problem: The servers (largely recent Vietnamese immigrants)... View Details
- 02 Apr 2001
- Research & Ideas
Not All M&As Are Alike—and That Matters
acquired 62 companies, as it races to dominate the Internet server and communication equipment fields. From the target company's point of view, an acquisition is often desirable, since it takes a massive amount of money to build a... View Details
Keywords: by Joseph L. Bower
- 25 Aug 2003
- Research & Ideas
Why IT Does Matter
competence, and free up resources, which can be used to combine data bits in creative ways to add value. Relatively bulletproof operational reliability will be a key part of the price of success. Back-office or server farms, help desks,... View Details
Keywords: by F. Warren McFarlan & Richard L. Nolan
- 24 Feb 2020
- Research & Ideas
The Hidden Vulnerabilities of Open Source Software
million, of secure web servers on the internet and allowed numerous data breaches, including the theft of 4.5 million medical records from a large hospital chain. In response to Heartbleed, the Linux Foundation established CII, a project... View Details
- 20 Oct 2003
- Research & Ideas
Gaps in the Historical Record: Development of the Electronics Industry
about the move of the core companies into the client server (RISC chips and UNIX operating systems) technology that permitted them to mount a major challenge to the United States in the early 1990s, when the marriage of the corporate WANs... View Details
- 16 Aug 2004
- Research & Ideas
Luxury Isn’t What It Used to Be
says Haupt. Asparagus tongs, for example, are a thing of the past. Multiuse items—like Steuben's Magnolia bowl, which doubles as a caviar server when flipped over—are in demand. An Emotional Buy Retail therapy is a relatively new term for... View Details
- 11 Jan 2010
- Research & Ideas
Mixing Open Source and Proprietary Software Strategies
nature of the competition is. They should also weigh the importance of user innovation for their market and the value of their complementary good. In the case of some software products, the complementary product is very important. For instance, a View Details
- 15 Aug 2024
- Op-Ed
Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience
stakeholders during disruptions. Continuous improvement in preparedness and response plans is essential. Accountability, transparency, and effective communication can significantly mitigate risks and enhance operational resilience. “As more businesses rely on cloud... View Details
Keywords: by Hise Gibson and Anita Lynch
- 30 Jun 2003
- Research & Ideas
Computer Security is For Managers, Too
each warrants. A bank, for instance, might assign the greatest amount of protection to the database that stores its customers' financial information. For a pharmaceutical company, it might be the research servers that hold data on... View Details
- 19 May 2015
- First Look
First Look: May 19
server or set of servers to store transactions and also avoiding any single party that can ban certain participants or certain types of transactions. Bitcoin is of interest to economists in part for its... View Details
Keywords: Sean Silverthorne
- 13 Aug 2024
- Research & Ideas
Why Companies Shouldn't Delay Software Updates—Even After CrowdStrike's Flaw
severe vulnerabilities and 130 less severe vulnerabilities. Using data from Apache, the Internet Archive’s Wayback Machine, and other sources, the authors could track the server software used to host each organization’s website over... View Details
- 29 Feb 2016
- HBS Case
Bigbelly's Big Bet on the Digital Trash Can
applications from standalone software products purchased at the store to something companies or individuals license annually over the Internet. More recently, companies have started selling “anything as a service” (XaaS, pronounced “Zass”), including View Details
- 06 Jun 2005
- Research & Ideas
Microsoft vs. Open Source: Who Will Win?
the model is not to be taken as a literal model of the Linux/Microsoft competition. But can you say anything about why Linux has enjoyed success against Microsoft? A: Linux's success against Microsoft is still relative. In the client space, Windows is the undisputable... View Details
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server at an expensive restaurant who... View Details
- 09 Mar 2010
- First Look
First Look: March 9
name servers host typosquatting domains as much as four times as often as the web as a whole. Download the paper: http://www.benedelman.org/typosquatting/typosquatting.pdf Working PapersLocation Strategies for Agglomeration Economies... View Details
Keywords: Martha Lagace
- 03 Dec 2001
- What Do You Think?
What Happens When the Sumo Master Learns Judo?
fragmented market ..." Citing the popularity of Linux at the server level, Eckel points out that "what that 800 lb. Gorilla (MS) is fighting against is a guerrilla army that is free." These comments reflect general beliefs... View Details
Keywords: by James Heskett
- 21 May 2013
- First Look
First Look: May 21
http://hbr.org/search/113094-PDF-ENG Harvard Business School Case 613-031 Microsoft Server & Tools In 2011, Microsoft's Server & Tools Business (STB) was large, fast growing, and highly profitable on... View Details
Keywords: Sean Silverthorne