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- Faculty Publications (29)
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- All HBS Web (259)
- Faculty Publications (29)
- 17 Jan 2024
- HBS Case
Psychological Pricing Tactics to Fight the Inflation Blues
psychological pricing to your advantage is key during times like these,” Ofek says. “When you raise prices, demand often falls—and sometimes consumer perceptions cause the fall to be so big that you're better off absorbing at least some... View Details
- 26 Sep 2024
- HBS Seminar
Garrett Van Ryzin, Columbia & Amazon
- 06 Apr 2011
- Working Paper Summaries
Do Not Trash the Incentive! Monetary Incentives and Waste Sorting
- 03 Mar 2015
- First Look
First Look: March 3
other forms of competition in strategy and organizations. Next, we organize and review the findings of three ostensibly separate theoretical perspectives that have arisen from game theory, competitive dynamics, and institutional... View Details
Keywords: Sean Silverthorne
- 31 Jan 2022
- Research & Ideas
Where Can Digital Transformation Take You? Insights from 1,700 Leaders
“agreed” or “strongly agreed” that organizations will not remain competitive unless they radically adapt to the demands of the digital era. All but 3 percent indicated that their organizations were undergoing digital transformation. [div... View Details
- 22 May 2019
- Research & Ideas
Forgiving Student Loan Debt Leads to Better Jobs, Stronger Consumers
separated them into two groups—one that had their student loans forgiven and another that still carried debt—and found significant benefits for those whose student loans were wiped out: They pursued higher-paying jobs. When borrowers were... View Details
Keywords: by Dina Gerdeman
- Web
Podcast - Business & Environment
the need to align impact with profitability. Using AI to Optimize Energy Demand 20 NOV 2024 | Climate Rising In this episode, host Mike Toffel speaks with Pasi Miettinen, CEO of Sagewell, a company that uses AI to help utilities and their... View Details
- 29 Sep 2014
- Research & Ideas
Why Do Outlet Stores Exist?
damages the brand," he says. "Anytime a company makes a foray into outlets, they are going to gain in the short term but damage brand image in the long term." To see if that was the case, Ngwe separated customers by a... View Details
- 01 Apr 2008
- First Look
First Look: April 1, 2008
which, as the former parent of Delphi, has agreed to fund a portion of the massive pension and retiree health care liabilities that Delphi incurred when it separated from GM in a prior spin-off. The company has also had to seek... View Details
Keywords: Martha Lagace
- January–February 2018
- Article
Some Customers Would Rather Leave Without Saying Goodbye
By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie
We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details
Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior
Ascarza, Eva, Oded Netzer, and Bruce G.S. Hardie. "Some Customers Would Rather Leave Without Saying Goodbye." Marketing Science 37, no. 1 (January–February 2018): 54–77.
- 13 Apr 2010
- First Look
First Look: April 13
demanding that middle- and lower-level managers redo their forecasts, plans, and budgets. In some cases, top executives simply acquiesce to increasingly unrealistic analyst forecasts and adopt them as the basis for setting organizational... View Details
Keywords: Martha Lagace
- 29 Jan 2013
- First Look
First Look: Jan. 29
reduced after the job transition occurs. This latter earnings effect is strongest for the first five years after the transition, abating somewhat by the tenth year. Paper: http://www.people.hbs.edu/wkerr/Kerr-Kerr-AEAPP13-STEM.pdf Shattering the Myth of View Details
Keywords: Sean Silverthorne
- Web
Technology & Innovation - Faculty & Research
inserting themselves at every juncture in the customer's consumption chain. By decoupling—the act of separating activities that people are used to co-consuming—new digital businesses are disrupting retailing, telecom and other industries.... View Details
- 04 Sep 2001
- Research & Ideas
Governing the Family-Run Business
The topic of governance is hot. Shareholders, managers, and business advisors are demanding improved governance of (typically public) companies by strengthening their boards of directors and developing more responsive shareholder... View Details
- 08 Mar 2021
- In Practice
COVID Killed the Traditional Workplace. What Should Companies Do Now?
A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
- 22 Mar 2024
- Research & Ideas
Open Source Software: The $9 Trillion Resource Companies Take for Granted
and thinking about the global demand for software and what companies already spend on software, combined with the fact that open source has become so predominant in so many companies whether they know it or not, then that giant number... View Details
- 01 Feb 2001
- News
What Makes a Good Leader
latest developments in leadership to HBS alumni and other executives all over the world. What Change Demands of Us, a new Executive Education course developed by the initiative, will be offered later this year. The initiative draws on the... View Details
Keywords: Management
- 27 Apr 2016
- Research & Ideas
How the FBI Reinvented Itself After 9/11
both design change and identity change. In the past, scholars have tended to study those things independently. Prior research on organizational design indicates the FBI could have handled the situation in one of three ways: One, Director Mueller could have immediately... View Details
Keywords: by Carmen Nobel
- 05 Oct 2023
- Blog Post
A Pathway to Public Service: Brandon Moore (MBA/MPP 2025)
humility, perseverance, and grit. After eight years surrounded by genuine selflessness and patriotism, my separation was bittersweet. But as I applied to graduate schools, veterans spent countless hours helping me along the way. It is a... View Details
- Web
Human Behavior & Decision-Making - Faculty & Research
Brian Knutson and Uma R. Karmarkar Although linked, researchers have long distinguished appetitive from consummatory phases of reward processing. Recent improvements in the spatial and temporal resolution of neuroimaging techniques have allowed researchers to View Details