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- All HBS Web (84)
- Faculty Publications (29)
Show Results For
- All HBS Web (84)
- Faculty Publications (29)
- 31 Mar 2008
- HBS Case
JetBlue’s Valentine’s Day Crisis
the case are JetBlue's dependence on a reservations system that relies on a dispersed workforce (many agents worked flexible hours from home) and the Web—a low-cost solution that works well until thousands of passengers need to rebook at once (JetBlue's kiosks at JFK... View Details
- 01 Mar 2024
- News
Elevator Pitch: Banking On It
institutions through self-serve customization, a low-code API builder that allows lenders to integrate partners of their choosing, and personalized agent portals that provide effortless onboarding and department-specific dashboards. The... View Details
- 04 Aug 2010
- News
A Lonely Crusader
agencies, Wall Street analysts, and even the business press for the most part dismissed Ackman as a self-serving crackpot. His message got lost in the rush to discredit the messenger. There are important lessons to be learned from... View Details
- 09 Dec 2002
- Research & Ideas
Most Accountants Aren’t Crooks—Why Good Audits Go Bad
standards). But the corporate auditing arena is a particularly fertile ground for self-serving biases. Three structural aspects of accounting create substantial opportunities for bias to influence judgment. Ambiguity. Bias thrives... View Details
- 06 Mar 2006
- Research & Ideas
Four Strategies for Making Concessions
with building trust. If you demand immediate compensation every time you make a concession, your behavior will be seen as self-serving rather than oriented toward achieving mutual satisfaction. 4. Make Concessions In Installments Which of... View Details
Keywords: by Deepak Malhotra
- 13 Nov 2013
- Research & Ideas
Should Men’s Products Fear a Woman’s Touch?
Avery details these methods in her working paper Saving Face by Making Meaning: Consumers' Self-Serving Response to Brand Extensions. Method #1—The "Not Us" Strategy: Derogating the legitimacy of the brand extension's users. In... View Details
- 06 Oct 2010
- Research & Ideas
John Kotter: Four Ways to Kill a Good Idea
are doing and why, or they can be completely oblivious to the way they're acting. One doesn't have to be an unethical or a self-serving person to use a strategy that raises anxieties and kills off a good idea. And that fact has huge... View Details
Keywords: by John Kotter & Lorne A. Whitehead
- 01 Feb 2010
- Research & Ideas
The ‘Luxury Prime’: How Luxury Changes People
make self-serving decisions and ignoring the plight of others. To date, more than a year since the crisis started, despite much public outrage and threats to more strongly regulate the financial industry, there do not seem to be any... View Details
Keywords: by Sarah Jane Gilbert
- 29 Jul 2013
- Research & Ideas
A Manager’s Moral Obligation to Preserve Capitalism
"Part of this norm-shifting was done by carefully laying out the evidence and then building a strong logical case for what is consistent with the ethical imperatives that legitimize capitalism. CEOs are usually not immoral people. When they lobby for View Details
Keywords: by Michael Blanding
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
important social and organizational benefits. First, discussion provides an opportunity for others who may not have been directly involved in the failure to learn from it. Second, others may bring new perspectives and insights that deepen the analysis and help to... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
and the Role of Communication” in the journal Organizational Behavior and Human Decision Processes. The study looked at how individual self-serving biases can blur the judgment of decision-makers, who underestimate their inability to be... View Details
- Web
2024 Reunion Presentations - Alumni
talk, most people would rather do anything but fail. Failure, it seems, is fine in theory, and fine for other people, but difficult to accept for ourselves. Moreover, our efforts to learn from failure skew towards the self-serving and... View Details
- 01 Dec 2011
- News
Early Adopters
Omar Restom (HBS ’12, seated) and Douglas Melchior (MBA ’11) didn’t wait for the Harvard Innovation Lab’s official opening in November to relocate their base for developing Vaiad, a start-up self-serve platform that allows websites to... View Details
- 01 Jun 2011
- News
Students Start-Ups Tap New HBS Fund
from 88 applicants, were: Adiply (Omar Restom, HBS ’12): A self-serve tool that allows an advertiser to buy ad space on a Web site. AfterSteps (Jess Bloomgarden, Alex Stratoudakis, and Emma Taylor, all HBS ’12): End-of-life planning with... View Details
Keywords: awards
- 08 Jan 2025
- News
Mapping Pain Points at the IRS
Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details
- 10 Sep 2001
- Research & Ideas
The Negotiator’s Secret: More Than Merely Effective
wildly inaccurate, the psychology of perception systematically leads negotiators to major errors. Self-Serving Role Bias. People tend unconsciously to interpret information pertaining to their own side in a strongly View Details
Keywords: by James K. Sebenius
- 01 Aug 2016
- Research & Ideas
Retail Execs Underplay Current Performance to Investors--but Why?
Ozik, and Sadka stop short of assigning a definitive explanation for this distortion of information, their research indicates that managers may provide misleading information for self-serving reasons: “The data suggest they may be... View Details
- 25 Oct 2004
- Research & Ideas
Planning for Surprises
so common? A: Our research shows that there are psychological, organizational, and political factors that conspire to keep us from dealing with problems that are worthy of our attention. Psychological vulnerabilities have to do with well-recognized biases in the way... View Details
Keywords: by Martha Lagace
- 15 Mar 2016
- First Look
March 15, 2016
factors—such as ambiguity or risk— in a self-serving manner. This paper considers an environment where the ask is not avoided, and factors that may be viewed self-servingly are neither introduced nor highlighted. Instead, this paper... View Details
- 18 Sep 2012
- First Look
First Look: September 18
social evaluation, thus highlighting the relationship between preparatory nonverbal behavior and subsequent performance. Download the paper: http://www.hbs.edu/research/pdf/13-027.pdf Self-Serving Altruism? When Unethical Actions That... View Details
Keywords: Sean Silverthorne