Publications

19 Sep 2005
Research & Ideas

Rethinking Company Loyalty

organizations. But, at the same time, they don't really want to shift employers every two to three years for their entire careers. Similarly, companies would grind to a halt if they had to replace large portions of the workforce on a... View Details

Keywords: by Lauren Keller Johnson

May 1992 (Revised January 2000)
Supplement

ABB: Accountability Times Two (A)

By: Robert L. Simons

Describes the complexity of setting and reconciling performance targets in a global, matrix company. The president of the Finnish industry and rail transport company has received targets from two bosses--his regional superior and his business area superior. Each has... View Details

Keywords: Performance Expectations; Complexity; Multinational Firms and Management; Finland

11 Aug 2003
Research & Ideas

Why Budgeting Kills Your Company

are looking for alternatives that reduce time and better align spending with strategy. Look at your own company's budget process: Has it really helped you do a better job of belt tightening during the current slowdown? Many View Details

Keywords: by Loren Gary

May 1992 (Revised January 2000)
Supplement

ABB: Accountability Times Two (B)

By: Robert L. Simons

Describes internal allocation conflicts in a complex global company structured as a matrix organization. ABB Switzerland has secured and will build an important power station project; however, internal market allocation policies dictate that this work be handled by ABB... View Details

Keywords: Multinational Firms and Management; Conflict Management; Complexity; Sweden; Switzerland

August 2000
Case

Manila Water Company (B)

By: Michael Beer and Elizabeth Weldon

On August 1, 1997 the Manila Water Co. took control of the east zone of the newly privatized Manila Metropolitan Water and Sewerage System (MWSS). At the time of privatization, MWSS was an inefficient, ineffective, and corrupt government agency. MWC must develop the... View Details

Keywords: Change Management; Organizational Change and Adaptation; Horizontal Integration; Privatization; Problems and Challenges; Utilities Industry

April 1993 (Revised May 1994)
Case

Prodigy Services Company (A)

By: Lynn S. Paine

Top executives of Prodigy Services Co. must decide how to respond when publicly accused of allowing anti-Semitic messages to be posted on the electronic bulletin boards of the company's interactive computer service. Can they defend free expression while at the same... View Details

Keywords: Ethics; Values and Beliefs; Communication Intention and Meaning; Information Technology; Decision Making; Law; Management Teams; Information Technology Industry

01 Dec 2002
News

Bad Times for Business

Below are outtakes from the faculty roundtable discussion on the crisis in corporate America (“Bad Times for Business,” December 2002). For more information about the research and academic activities of the roundtable participants, or any... View Details

01 Jun 2011
News

All in Good Time

image of a hard-driving entrepreneur who is on call around the clock doesn’t mesh well with the nonstop demands of family life. But that didn’t stop Allison O’Kelly (MBA ’99) from leaving a fast-track management position at Toys “R” Us and starting Mom Corps, a... View Details

Keywords: Julia Hanna; staffing agencies; parenthood; Accounting, Tax, Bookkeeping, Payroll Services; Professional Services

12 Mar 2021
News

It’s Time to Rethink Your Global Logistics

09 Feb 2009
Research & Ideas

Uncompromising Leadership in Tough Times

how they are separated. Generous severance packages, outplacement services, and retraining are typical strategies. A profit sharing compensation policy increases the capability of a HCHP company to retain its employees in a View Details

Keywords: by Martha Lagace

July 2007
Case

Kristen's Cookie Company (A) (Abridged)

By: Roger E. Bohn and Janice H. Hammond

The student is starting his or her own business, baking make-to-order cookies. Basic times of each operation are laid out and the student is asked to determine the consequences for the operating system. Serves as an exercise and review of concepts such as capacity,... View Details

Keywords: Entrepreneurship; Growth Management; SWOT Analysis; Operations; Outcome or Result; Performance Capacity

September 2024
Supplement

Red Hen Baking Company (A)

By: Richard S. Ruback and Royce Yudkoff

Pre-Abstract: Instructors should consider the timing of making videos available to students, as they may reveal key case details. View Details

August 2000
Case

Manila Water Company (A)

By: Michael Beer and Elizabeth Weldon

On February 3, 1997, the east zone of the Manila Metropolitan Water and Sewerage System (MWSS) was taken over by the Manila Water Co. (MWC), a newly created joint venture between the Ayala Corp., a large Filipino conglomerate; Bechtel Enterprises, Inc., an American... View Details

Keywords: Change Management; Organizational Change and Adaptation; Horizontal Integration; Privatization; Problems and Challenges; Utilities Industry

October 2013 (Revised February 2019)
Teaching Note

Red Hen Baking Company

By: Richard Ruback, Royce Yudkoff and Lisa Paige

The case explores the decision to expand in a small business setting. In 2007, the Red Hen Baking Company (RHB) was deciding whether to move from its cramped and inefficient Duxbury, Vermont facility to a new facility in nearby Middlesex, Vermont. It had been in... View Details

Keywords: Entrepreneurship; Capital; Risk Management; Expansion

December 2018
Case

OTE: Managing in Times of National Crisis (A)

By: Juan Alcacer, Jérôme Lenhardt and Emer Moloney

In late 2010, Michael Tsamaz was appointed CEO and Chairman of Greek telecommunications company OTE. OTE still exhibited many traits of a large incumbent organization, with high personnel costs, crippling bureaucracy, lack of customer-centricity, a dull brand, and... View Details

Keywords: Leading Change; Transformation; Economy; Crisis Management; Telecommunications Industry; Greece

February 2010 (Revised January 2013)
Case

The Dabbawala System: On-Time Delivery, Every Time

By: Stefan H. Thomke and Mona Sinha

Describes the Mumbai-based Dabbawala organization, which achieves very high service performance (6 Sigma equivalent or better) with a low-cost and very simple operating system. The case explores all aspects of their system (mission, information management, material... View Details

Keywords: Information Technology; Service Operations; Service Delivery; Logistics; Alignment; Management Systems; Human Resources; Innovation and Invention; Mumbai