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Show Results For
- All HBS Web
(847)
- People (1)
- News (163)
- Research (544)
- Events (3)
- Multimedia (3)
- Faculty Publications (383)
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- 01 Mar 2005
- News
Turkish Delight
entrepreneur. Anyone who has started a company will tell you that there is enormous satisfaction and enormous frustration attached to the process.” For Byford, it’s been well worth the effort. “I’ve always believed that we pass this way... View Details
- 01 Sep 2003
- News
Dwight Raiford
personal finances. The catalyst for his second career was the intense satisfaction he encountered when he and his wife, Iris, founded the Harlem Little League. Starting the league meant finding fields, getting kids and parents interested,... View Details
- 01 Mar 2023
- News
Toward a Life Well Lived
progress toward your goals. It also can help you learn about the HBS community, Perlow says, and the ways people find satisfaction in their time allocations. “We have much to learn from our alumni community about what is working, and... View Details
- 25 Feb 2020
- News
Task Force
table. “Our user stories fire me up on why we’re doing this,” says Campbell. Monroy agrees, citing the additional satisfaction of building a company culture. “We’re creating the place where I would like to work,” he says. “Having the... View Details
- 01 Feb 2002
- News
It's academic. (Not!)
information technology and management, or organizational behavior. That broad range of choices, coupled with the satisfaction of conducting research in the field, generates an extraordinary demand for the handful of available places each... View Details
- 01 Dec 2009
- News
One Man Crime Wave
longer take pride and satisfaction in the one little fragment that is his part of the whole ball of wax.” And if money is at the root of much evil, then business inevitably carries a taint. In MacDonald’s fiction, business is a kind of... View Details
- 01 Mar 2014
- News
Case Study: Gazelle's New Predators
getting lower-cost devices to those who might not otherwise be able to afford them? A $14B market would seem to have ample room for a niche player that focuses on corporate social responsibility while still being profitable." —Allison Sagraves (MBA 1991) "Build on the... View Details
- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
If you’ve ever tried to call an airline or almost any service business of a certain size, you’re probably familiar with the problem: After navigating a seemingly endless set of options, you’re asked by an automated message to share information, but it fails to... View Details
- 17 Dec 2015
- News
Conducting Research That Influences Practice
Tami Kim, a doctoral student at HBS, is conducting research into how the restaurant business could benefit from transparency—literally—by making it possible for chefs and diners to see one another. Her findings on employee and customer View Details
- 01 Mar 2008
- News
Good Luck Charm
at Time Warner, who said the satisfaction she gets from helping deserving local organizations makes her “the luckiest girl in the world.” In 2006, Time Warner gave a total of $50 million to support arts and education in New York City, and... View Details
- 01 Jun 2018
- News
Research Brief: Lessons from Last Place
Ryan Buell (photo by Russ Campbell) Ryan Buell (photo by Russ Campbell) We all wait in lines—at the grocery store, the bank, or a ticket booth, or on hold to speak to a customer service rep about your cable bill. “By one estimate, Americans spend 37 billion hours... View Details
Keywords: Jennifer Myers
- 09 Nov 2017
- News
A Chance to Lead
the president and the CEO. “We were tiny, we were $4 billion in assets, a couple of hundred people. But I look at Vanguard [today], it's a thousand times as big as when I joined. And it's a far better company. Most companies that grow that much regress. I look today... View Details
- 01 Jun 1997
- News
New Releases
a quantifiable set of relationships that directly links profit and growth not only to customer loyalty and satisfaction but to employee loyalty, satisfaction, and productivity. The authors emphasize that mutually reinforcing relationships... View Details
- 17 Mar 2017
- News
Clare B. Hawthorne (MBA 2012)
thread in my experiences was satisfaction in fixing things that were broken and creating efficiencies and processes.” While at HBS, she talked with alumni, professors, and classmates, and ultimately concluded that human resources aligned... View Details
- 01 Dec 2006
- News
2006 MBAs Go to Work
“We encourage them to give function a high priority because it’s been shown to result in the highest career satisfaction from a long-term perspective. The numbers show that our message is being taken to heart.” Class of 2008 Class Size... View Details
- 21 Aug 2016
- News
From Money to Ministry
their vocation in ministry. “That’s a major satisfaction for me,” he says. “They don’t have any private sector experience and can have trouble relating to the pressures their parishioners face. Sharing my experiences has been very... View Details
- 01 Sep 2012
- News
Faculty Books
satisfaction in my career? How can I avoid compromising my integrity? Using lessons from some of the world’s greatest businesses, Christensen and his coauthors provide insight into these challenging questions. The Architecture of... View Details
- 08 Jul 2016
- News
So Why Don't You Have Your Dream Job Yet?
Big Think, “it's relatively easy to maximize one point on the triangle and it's often okay to maximize the second, but usually the third point slips.” Citrin, partner at executive search firm Spencer Stuart, offers a few potential examples: A job in a law firm that... View Details
- 01 Sep 2007
- News
Where Are They Now?
concept, which holds that customer/employee satisfaction is mutually reinforcing and enhances profitability. In 1999, after a year as jack-of-all-trades at Brown University, his alma mater, Schlesinger went to the firm now known as... View Details
- 08 Jan 2025
- News
Mapping Pain Points at the IRS
Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details