Filter Results:
(151)
Show Results For
- All HBS Web
(1,033)
- People (1)
- News (151)
- Research (732)
- Events (5)
- Multimedia (3)
- Faculty Publications (263)
Show Results For
- All HBS Web
(1,033)
- People (1)
- News (151)
- Research (732)
- Events (5)
- Multimedia (3)
- Faculty Publications (263)
Sort by
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
that recent literature has discussed "various ways to steer customer interactions to sale opportunities," the authors assert that the topic of effective service delivery has almost entirely been overlooked. "Before being able to generate... View Details
- 01 Sep 2013
- News
Passion & Purpose
photography by Susan Young See full profiles and more photographs here. In August, five HBS alumni returned to campus to accept the School's highest honor. This year's award recipients have contributed significantly to their companies and communities. They are... View Details
- 01 Jun 2012
- News
Alumni Book Briefs
By Invitation Only: How We Built Gilt and Changed the Way Millions Shop by Alexis Maybank and Alexandra Wilkis Wilson (both MBA 2004) (Portfolio) The founders of Gilt Groupe reveal how they built the web’s most famous fusion of high tech and high fashion. Sample View Details
- 01 Dec 2018
- News
Competencies and Credentials
positions—the supervisors, sales representatives, data analysts, and production managers, for example—tend to be less engaged in their work, have higher rates of turnover, and have lower levels of productivity, according to Fuller’s... View Details
- 01 Sep 2020
- News
Road Work
sales below pre-COVID levels, a figure that tracks closely with figures represented by small-business owners overall; yet only one in five of Camino’s members has received some form of government relief. “Credit View Details
- 01 Mar 2004
- News
Reforming Company Boards
exceed analyst expectations. Businesses do not grow that way. If they’re managed well, they grow incrementally, with minor setbacks. The model that we have come to rely on — that companies’ earnings grow smoothly — is just not right. Do... View Details
Keywords: Corporate Services
- 22 Feb 2019
- News
Empowering a New Generation of Business Leaders
assigned a product or service to turn into a business, and then the rest was up to them. That included raising money to start the business, creating a marketing plan, and developing some of the company’s operations, like banking, sales... View Details
- 01 Sep 2018
- News
Case Study: A Good Fit
billion in disability benefits a year, Eldridge says. Gain Life’s existing wellness market has good prospects, although it’s highly competitive, “almost to the point of commoditization,” he adds, and the sales cycles can last up to a... View Details
Keywords: Jen McFarland Flint
- 01 Mar 2019
- News
Case Study: Off to a Fine Art
is filling a market need, and the first-year revenue response is confirmatory. Since many events like weddings are planned far in advance, I suspect that Clay can still deploy a consignment model until it builds up the needed inventory by... View Details
Keywords: Jen McFarland Flint
- 01 Jan 2005
- News
Judith R. Haberkorn, 111th AMP, 1992
carriers. NYNEX later merged with Bell Atlantic—a fellow "Baby Bell"—and Haberkorn became president of Consumer Sales & Services in 1998. At the end of her career she was leading 30,000 employees. Retired since 2000, Haberkorn continues... View Details
- 01 Jan 2007
- News
Donna L. Dubinsky, MBA 1981
Embroidery. There she experienced all aspects of a small business, from sales to quality control to delivering merchandise. "Every businessperson should have sales experience," she says. "That's where the... View Details
- 19 Aug 2013
- News
Bees Make a Sweet Deal for African Farmers
on the spot, then processed, packed, and distributed the honey and related products for sale in supermarket chains. To date, the company has helped more than 9,000 small-scale beekeepers (over 45 percent of them women) and its business... View Details
- 01 Dec 2004
- News
Clubs Offer Popular Management Programs
Charlotte, North Carolina, where Socarras is vice president for sales and marketing at Afton Village, a mixed-use real estate development company. “It was a pretty intense course, a lot of work, but I invested in something I really... View Details
- 01 Mar 2017
- News
Case Study: Moment in the Sun
173, 2007) Go big or go home. Instead of competing against the “heavies” in a “land grab,” Ario should position itself as a target for acquisition or as a partner. The heavies and the IPO market value innovative tech and business models... View Details
Keywords: Dan Morrell
- 01 Jun 2016
- News
Case Study: On the Table
possible, then a change in your business model may be necessary. Go local: pre-sent choices to customers only from local suppliers so that the delivery and logistics is managed by the seller, but monitored and guaranteed by the e-commerce... View Details
- 01 Jan 2004
- News
A. G. Lafley, MBA 1977
Lafley is proud of the fiscal year that Procter & Gamble recently completed. It's his fourth year on the job as CEO, and P&G's sales topped $50 billion—the best results in the history of the company, which was founded in 1837. "I'm... View Details
- 26 Oct 2017
- News
Can Farming Save the Planet?
and you capture carbon; and it’s a natural consequence of growing grains, growing row crops,” he observes. Wiviott and SFP have come up with a win-win, market-based way of getting farmers to go organic. The model affords investors the... View Details
- 29 Apr 2021
- News
Equal Partner
working in the fashion and retail industry—as the director of Global Strategy at Donna Karan (a division of LVMH), the general manager of Shop Your Way and the founder of Mintbox, a flash sale and loyalty startup—she helped to organize... View Details
- 01 Sep 2018
- News
An SUV Built for African Roads—by African Workers
has revamped more than just the design, says Yong, a former Bain consultant and Acumen Global Fellow who joined the automaker in 2016. “We have also rethought the conventional automotive business model itself,” with specific decisions in... View Details
Keywords: Amy Yee
- 18 May 2015
- News
The First Five Years: Anjali Vaidya (MBA 2010)
an incredibly successful advertising model on desktop to mobile devices. I learned about the mobile ecosystem and its vocabulary: apps, developers, deep-linking, SDKs, APIs, server-side, device IDs, carriers, exchanges, SSPs, DSPs, DMPs,... View Details