Publications

Educators

16 Apr 2013
First Look

First Look: April 16

Social Psychology Prosocial Spending and Well-Being: Cross-Cultural Evidence for a Psychological Universal By: Aknin, Lara B., Christopher P. Barrington-Leigh, Elizabeth W. Dunn, John F. Helliwell, Justine... View Details

Keywords: Sean Silverthorne

August 2007 (Revised June 2010)
Case

JetBlue Airways: Valentine's Day 2007 (A)

By: Robert S. Huckman, Gary P. Pisano and Virginia Fuller

Describes an operational crisis for JetBlue Airways during an ice storm in the eastern United States in February 2007 and chronicles the airline's immediate response. Provides detail concerning the history of the airline from its founding in 1999 through the February... View Details

Keywords: Customer Relationship Management; Crisis Management; Growth Management; Management Teams; Service Delivery; Air Transportation Industry; Eastern United States

Educators

03 May 2011
First Look

First Look: May 3

proposition. It aims to explore effective curricular and programmatic responses as opportunities for MBA programs to innovate. The paper also aims to call for collective action across the business school field to effectively address these... View Details

Keywords: Sean Silverthorne

1996
Book

The Balanced Scorecard: Translating Strategy into Action

By: Robert S. Kaplan and David P. Norton

Keywords: Balanced Scorecard

05 Oct 2010
First Look

First Look: October 5, 2010

company are faced with developing and implementing a plan to increase revenue in a travel service business. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/811020-PDF-ENG Malcolm Life Enhances Its Variable Annuities View Details

Keywords: Sean Silverthorne

28 Apr 2015
First Look

First Look: April 28

Management: Can a Balanced Scorecard Change a Culture? By: Gibbons, Robert, and Robert S. Kaplan Abstract—Agency theorists, historically, have... View Details

Keywords: Sean Silverthorne

28 Jan 2014
First Look

First Look: January 28

Download working paper: http://ssrn.com/abstract=2378558 Towards a Contingency Theory of Enterprise Risk Management By: Mikes, Anette, and Robert S. View Details

Keywords: Sean Silverthorne

19 Oct 2010
First Look

First Look: October 19, 2010

Diversity in Experience and Team Familiarity on Team Performance Authors:Robert S. Huckman and Bradley R. Staats Publication:Manufacturing and... View Details

Keywords: Sean Silverthorne

January–February 1992
Article

The Balanced Scorecard: Measures that Drive Performance

By: Robert S. Kaplan and David Norton

Keywords: Balanced Scorecard; Measurement and Metrics; Performance

30 Jun 2009
First Look

First Look: June 30

Working PapersWellsprings of Creation: How Perturbation Sustains Exploration in Mature Organizations (revised) Authors:David James Brunner, Bradley R. Staats, Michael L. Tushman, and David M. Upton... View Details

Keywords: Martha Lagace

15 Oct 2008
First Look

First Look: October 15, 2008

is comprised of an extensive collection of Harvard Business School cases devoted to information technology. Learning (Not) to Talk About Race: When Older Children Underperform in Social Categorization Authors:Evan P. Apfelbaum, Kristin... View Details

Keywords: Martha Lagace

April 2004 (Revised September 2007)
Case

Accounting Fraud at WorldCom

By: Robert S. Kaplan and David Kiron

The principal players in WorldCom's accounting fraud included CFO Scott Sullivan, the General Accounting and Internal Audit departments, external auditor Arthur Andersen, and the board of directors. The case provides sufficient detail to allow for a full discussion of... View Details

Keywords: Governance Controls; Governing and Advisory Boards; Crime and Corruption; Ethics; Financial Reporting; Organizational Culture; Corporate Governance; Accounting Audits

Educators

19 Jan 2011
First Look

First Look: Jan. 18

within the organization, and Fahey is torn about how to proceed. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/311002-PDF-ENG Formosa Plastics Group: Business Continuity Forever Li Jin, Joseph P.... View Details

Keywords: Sean Silverthorne

2004
Book

Strategy Maps: Converting Intangible Assets into Tangible Outcomes

By: Robert S. Kaplan and David P. Norton

Keywords: Strategy; Assets; Outcome or Result

02 Jun 2010
First Look

First Look: June 2

norton ariely.pdf Do Inventory and Gross Margin Data Improve Sales Forecasts for U.S. Public Retailers? Authors:Saravanan Kesavan, Vishal Gaur, and Ananth Raman... View Details

Keywords: Martha Lagace

January 2008
Article

Mastering the Management System

By: Robert S. Kaplan and David P. Norton

Companies have always found it hard to balance pressing operational concerns with long-term strategic priorities. The tension is critical: World-class processes won't lead to success without the right strategic direction, and the best strategy in the world will get... View Details

Keywords: Framework; Management Analysis, Tools, and Techniques; Management Systems; Operations; Performance Improvement; Strategy

January–February 1996
Article

Using the Balanced Scorecard as a Strategic Management System

By: Robert S. Kaplan and David Norton

Keywords: Balanced Scorecard; Strategy; Management; System