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  • October 2008 (Revised June 2011)
  • Case

JetBlue Airways: Managing Growth

By: Robert S. Huckman and Gary P. Pisano
Considers the situation facing David Barger, President and CEO of JetBlue Airways, in May 2007 as he addresses the airline's need to slow its growth rate in the response to increasing fuel costs and the effects of major operational crisis for the airline in February... View Details
Keywords: Growth and Development Strategy; Growth Management; Operations; Performance Capacity; Performance Efficiency; Competitive Strategy; Air Transportation Industry
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  • Web

Great American Business Leaders of the 20th Century - Leadership

1919–1957 Thomas G. Stemberg Staples, 1986–2002 Ross S. Sterling Humble Oil and Refining Company, 1911–1919 David J. Stern National Basketball Association, 1984–Present Edward R. Stettinius Diamond Match... View Details
  • 16 Apr 2013
  • First Look

First Look: April 16

Social Psychology Prosocial Spending and Well-Being: Cross-Cultural Evidence for a Psychological Universal By: Aknin, Lara B., Christopher P. Barrington-Leigh, Elizabeth W. Dunn, John F. Helliwell, Justine Burns, View Details
Keywords: Sean Silverthorne
  • Web

Technology & Operations Management - Doctoral

Shunyuan Zhang Disruptive technology Sara McKinley Torti Electronic commerce Kris Johnson Ferreira Ayelet Israeli Isamar Troncoso Entrepreneurship Thomas R. Eisenmann Kyle R. Myers Maria P. Roche Sara McKinley Torti Environment Michael W.... View Details
  • Web

Business Economics - Doctoral

(RIPL), Economist (2021-2022); Johns Hopkins University, Bloomberg School of Public Health, Assistant Professor (2022) Advisors: Leemore S. Dafny , David Cutler , and Edward Glaeser Ravi Jagadeesan, 2020... View Details
  • Web

Placement - Doctoral

(Management), 2021 Placement: University of California-San Francisco, School of Medicine Dissertation: Implementation and Management of Information Technology in Health Care Delivery Advisors: Robert S.... View Details
  • August 2007 (Revised June 2010)
  • Case

JetBlue Airways: Valentine's Day 2007 (A)

By: Robert S. Huckman, Gary P. Pisano and Virginia Fuller
Describes an operational crisis for JetBlue Airways during an ice storm in the eastern United States in February 2007 and chronicles the airline's immediate response. Provides detail concerning the history of the airline from its founding in 1999 through the February... View Details
Keywords: Customer Relationship Management; Crisis Management; Growth Management; Management Teams; Service Delivery; Air Transportation Industry; Eastern United States
Related
  • Web

Strategy - Faculty & Research

Jim Matheson Edward McFowland III D. Quinn Mills Ashish Nanda Richard L. Nolan Gary P. Pisano Vincent Pons Michael E. Porter John A. Quelch V. Kasturi Rangan Dante Roscini Clayton S. Rose Malcolm View Details
  • 03 May 2011
  • First Look

First Look: May 3

supplement:http://cb.hbsp.harvard.edu/cb/product/711412-PDF-ENG Corporate Reform Elements of the Dodd-Frank Act Robert C. Pozen, Phillip Andrews, and David LaneHarvard Business School Case Note 311-091 This... View Details
Keywords: Sean Silverthorne
  • 1996
  • Book

The Balanced Scorecard: Translating Strategy into Action

By: Robert S. Kaplan and David P. Norton
Keywords: Balanced Scorecard
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  • 11 Apr 2007
  • Research & Ideas

Adding Time to Activity-Based Costing

professor Robert S. Kaplan and Acorn Systems founder and chairman Steven R. Anderson (HBS MBA '95) introduce a system that calculates product, customer, and regional or branch P&Ls quickly and... View Details
Keywords: by Sarah Jane Gilbert
  • Web

Finance Faculty - Faculty & Research

Finance Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students Unit Head Malcolm P. Baker Robert G. Kirby Professor of Business Administration Unit Head, Finance Samuel B.... View Details
  • 05 Oct 2010
  • First Look

First Look: October 5, 2010

case:http://cb.hbsp.harvard.edu/cb/product/811004-PDF-ENG Freddie Mac: Managing in Conservatorship Robert Steven Kaplan, Nitin Nohria, and Ben CreoHarvard Business School Case 411-048 Ed Haldeman has... View Details
Keywords: Sean Silverthorne
  • 12 Aug 2008
  • First Look

First Look: August 12, 2008

Working Papers Dirty Work, Clean Hands: The Moral Psychology of Indirect Agency Authors: Paharia, Karim S. Kassam, Joshua D. Greene, and Max H. Bazerman Abstract When powerful people cause harm, they often do so indirectly through other... View Details
Keywords: Sean Silverthorne
  • Web

Publications - Institute For Strategy And Competitiveness

Outcomes Health Care Measurements that Improve Patient Outcomes by Robert S. Kaplan, PhD, MS, Lara Jehi, MD, MHCDS, Clifford Y. Ko, MD, MS, MSHS, FACS, FASCRS, Andrea Pusic,... View Details
  • Web

Publications - Institute For Strategy And Competitiveness

“inpatient-only list” in January 2022. An additional 1,500 surgeries will be eliminated in the following year. The change... 01 Feb 2021 Health Care Measurements that Improve Patient Outcomes by Robert S.... View Details
  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

Diversity in Experience and Team Familiarity on Team Performance Authors:Robert S. Huckman and Bradley R. Staats Publication:Manufacturing and Service Operations Management (forthcoming) Abstract In this paper, we consider how the... View Details
Keywords: Sean Silverthorne
  • Web

In The Classroom - Behavioral Finance & Financial Stability

PhD Investment Strategies By: Malcolm P. Baker & Samuel G. Hanson Former offerings Investment Strategies and Behavioral and Value Investing Investment Management By: Adi Sunderam & Luis M. Viceira HBS, MBA Managing the Financial Firm By:... View Details
  • 28 Jan 2014
  • First Look

First Look: January 28

Populations By: Gray, Kurt, David G. Rand, Eyal Ert, Kevin Lewis, Steve Hershman, and Michael I. Norton Abstract—Psychological explanations of group genesis often require population heterogeneity in identity... View Details
Keywords: Sean Silverthorne
  • 30 Jun 2009
  • First Look

First Look: June 30

  Working PapersWellsprings of Creation: How Perturbation Sustains Exploration in Mature Organizations (revised) Authors:David James Brunner, Bradley R. Staats, Michael L. Tushman, and David M. Upton Abstract Organizations struggle to... View Details
Keywords: Martha Lagace