Robert S. Benchley - Publications - Faculty & Research

04 Nov 2015
Working Paper Summaries

Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals

Keywords: by Hummy Song, Robert S. Huckman & Jason R. Barro; Health

24 Apr 2006
Research & Ideas

Managing Alignment as a Process

To create synergy, we require more than a concept and a strategy. The enterprise value proposition defines the strategy for value creation through alignment, but it doesn't describe how to achieve it. The alignment strategy must be complemented with an alignment... View Details

Keywords: by Robert S. Kaplan & David P. Norton; Apparel & Accessories; Fashion; Consumer Products; Retail

14 Jul 2003
Research & Ideas

Keeping Your Balance With Customers

accomplished. It is not possible to be all things to all people, so market segmentation is the way to avoid this temptation.—Robert S. Kaplan and David P. Norton The Customer Management theme is made up of four processes—customer... View Details

Keywords: by Robert S. Kaplan & David P. Norton

23 Dec 2002
Research & Ideas

Partnering and the Balanced Scorecard

level, and cost—between each support department and the business units. The Balanced Scorecard provides a simple, clear message about organizational strategy that all employees can understand and internalize.—Robert S. Kaplan and David P.... View Details

Keywords: by Robert S. Kaplan & David P. Norton

01 Mar 2005
News

Robert Buzzell Remembered

Buzzell Photo Courtesy HBS Communications An expert in strategic marketing, Robert D. Buzzell, the Sebastian S. Kresge Professor of Marketing, died last November in Virginia. He was 71. Buzzell was perhaps... View Details

Robert E. Dewar

With a law degree from Wayne State University, Dewar joined S. S. Kresge (K-Mart) in the legal department. However, he became more interested in business than law and eventually led K-Mart’s huge expansion... View Details

Keywords: Retail

Robert G. Mondavi

Founding his winery in 1966, Mondavi is credited with putting California wineries on par with the “best in the world.” Prior to Mondavi, U. S. wines were considered “cheap imitations” at best. He was a tireless promoter of the Napa Valley... View Details

Keywords: Food & Tobacco

20 Nov 2018
Working Paper Summaries

Reverse the Curse of the Top-5

Keywords: by Robert S. Kaplan; Education

23 Oct 2000
Research & Ideas

The Strategy-Focused Organization

In The Strategy-Focused Organization, HBS professor Robert Kaplan and David Norton, president of the Balanced Scorecard Collaborative, share the results of ten years of research into companies that have implemented the Balanced Scorecard.... View Details

Keywords: by Robert S. Kaplan & David P. Norton

20 Dec 2006
Working Paper Summaries

The Demise of Cost and Profit Centers

Keywords: by Robert S. Kaplan

01 Sep 2004
News

One-on-One with Robert McNamara

McNamara Illustration by Zak Pullen For a man who once commanded huge organizations and made decisions affecting the lives of millions, Robert S. McNamara (MBA 1939) is mostly on his own these days. Dressed... View Details

Keywords: Garry Emmons