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- Faculty Publications (15)
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- All HBS Web (71)
- Faculty Publications (15)
- 01 Jun 2017
- News
Supercharged
They’ll communicate with similarly cloud-connected charging networks to make a reservation at the nearest available charging station. And they’ll gather data on maintenance and usage that can help their owners get the best deals on... View Details
- 19 Jul 2016
- First Look
July 19, 2016
maintaining and adapting this system in future. An important component of technical debt relates to decisions about system architecture. As systems grow and evolve, their architectures can degrade, increasing maintenance costs and... View Details
Keywords: Sean Silverthorne
- 28 Jun 2016
- First Look
June 28, 2016
pressure for antitrust revision came from the states. A perhaps unlikely leader, Edna Gleason, organized California's retail pharmacists and coordinated trade networks to monitor and enforce Resale Price... View Details
Keywords: Sean Silverthorne
- 25 Mar 2018
- News
Modernizing Infrastructure Management
actually know and inventory what's in their town, but then to actually have the tools to be able to maintain them and track those maintenance so that when the fire hydrant recall comes out, they can run a list and say, oh, Mr.... View Details
- 01 Mar 2009
- News
Your Taxi Is Waiting
term familiar to every good HBS student. With its relatively low price tag (about $2.8 million) and low operating costs (40 percent less than existing small jets), the twin-engine Mustang and other “very light jets” (VLJs) represent a... View Details
- 17 Feb 2009
- Research & Ideas
What’s Good about Quiet Rule-Breaking
and the paramedic. In a way, top management loses power over its employees. In gray zones involving material pursuits—such as when a clothing item that could have been sold at a higher price to a customer is kept hidden until it becomes... View Details
Keywords: by Martha Lagace
- 12 Jan 2004
- What Do You Think?
How Should We Think About the Exportation of Jobs?
this impact: the broad, shallow, positive impact on product prices versus the narrow, deep, negative impact on individuals." These quotes help sum up the nature of the thought-provoking debate stirred by this month's column. On the... View Details
Keywords: by James Heskett
- 29 Sep 2015
- Research & Ideas
Work 3.0: Redefining Jobs and Companies in the Uber Age
across multiple industries. There are at least five kinds of control that could belong to either company or worker, depending on the business model: Price charged to the customer. Equipment used by the worker, Method of service delivery.... View Details
- 19 Mar 2024
- Blog Post
IFC India: Tata Power - Trombay Thermal Power Plant Takeaways
24/7, with limited downtime mostly for planned maintenance work. It does not need sun or wind to operate at full capacity, and while the operators chose to use higher quality imported Indonesian coal to run the plant, in a pinch they... View Details
- 30 May 2017
- First Look
First Look at New Research and Ideas, May 30
pricing for first-exposure products on the site. Many in the industry have relied on years of experience and intuition to determine pricing—can Wilson provide new insights? Purchase this... View Details
Keywords: Sean Silverthorne
- 01 Mar 2015
- News
Case Study: The Speed of Light
(Photo courtesy of KDC Solar) Launched in 2011, QE solar is an operations and maintenance company focused on servicing large-scale, commercial solar energy structures—the kind typically owned by large utility companies. The company is... View Details
- 10 Jul 2000
- Research & Ideas
IT Links for Boundaryless Companies
front. "The price of a piece of information is vanishingly small, so we have to play tricks to make sure it doesn't disappear to zero," said Upton. "That doesn't work unless I make some artificial distinction between... View Details
Keywords: by Kenneth Liss
- 15 Feb 2017
- Op-Ed
What Africa Can Teach the United States About Funding Infrastructure Projects
African nations, as in the United States, a key role of government is the funding, construction, and maintenance of the public infrastructure that benefits everyone. This obviously is not being accomplished to an adequate degree by... View Details
- 01 Dec 2018
- News
Hard Choices
directions. Fads can be mistaken for trends; the flavor du jour can masquerade as a time-tested recipe. An ephemeral stock price can be made to seem a permanent achievement, an unwavering final verdict. The temporary opinion rendered by... View Details
Keywords: Seth Klarman (MBA 1982)
- 19 Jun 2012
- First Look
First Look: June 19
provide potable water services to rural and urban India where the public infrastructure does not exist. Past efforts have been stymied by rural operations problems including expensive technologies, challenging maintenance issues, cash... View Details
Keywords: Sean Silverthorne
- 01 Dec 1996
- News
An Entrepreneurial Journey
for me, there's a Staples at the corner. I park, grab my laptop and my briefcase, and sprint down the street. The guy at Staples tells me I can recover my disk with Norton Utilities. I tell him I'm no tekkie, but he tells me it's real easy to use. I'm in a hurry, and... View Details
- 23 Jul 2013
- First Look
First Look: July 23
profitable, loyal customers into high maintenance customers whose value stemming from their frequent purchasing is eroded by their increasing cost-to-serve. The case advocates a deeper appreciation of the two-way, reciprocating nature of... View Details
Keywords: Anna Secino
- 30 Jun 2020
- Book
Capitalism Is More at Risk Than Ever
huge fines and their executives live with the knowledge that lives were lost. Same with the lack of maintenance at PG&E. The company is convicted of killing 86 people, is paying huge fines, and is bankrupt. Boeing is at least... View Details
Keywords: by Martha Lagace
- 26 Apr 2011
- Op-Ed
HBS Faculty Comment on Environmental Issues for Earth Day
suburbs, surface parking demands large gaps between buildings, perpetuating urban sprawl and making walking infeasible. Meanwhile, road maintenance saps budgets at every level of government. Automobile owners face high costs, too,... View Details
- 26 Nov 2007
- Research & Ideas
Best Practices of Global Innovators
trend? Alan MacCormack: There are 3 main drivers. First, the complexity of products is increasing, in terms of the breadth and number of technologies they include. Cars send maintenance data wirelessly to dealerships; sneakers contain... View Details
Keywords: by Sean Silverthorne