Reputation Incentives - Publications - Faculty & Research

28 Jul 2015
First Look

First Look: July 28, 2015

credibility of these reviews is fundamentally undermined when businesses commit review fraud, creating fake reviews for themselves or their competitors. We investigate the economic incentives to commit review fraud on the popular review... View Details

Keywords: Carmen Nobel

26 Feb 2008
First Look

First Look: February 26, 2008

about the tools and tactics for transforming organizations. Purchase this note: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=908028 PublicationsNonfinancial Performance Measures and Promotion-Based Incentives... View Details

Keywords: Martha Lagace

23 Jul 2013
First Look

First Look: July 23

and Yelp Review Fraud By: Luca, Michael, and Georgios Zervas Abstract—Review sites have become increasingly important sources of information for consumers. Because these reviews affect sales, businesses have the incentive to game the... View Details

Keywords: Anna Secino

Research Summary

The Institutional Foundations of Lending: Indirect Regulation and State-Building

The Institutional Foundations of Lending: Indirect Regulation and State-Building makes two main theoretical contributions to the scholarship on credit markets and institutional development. First, the book demonstrates that opportunistic lenders can take... View Details

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Finance - Faculty & Research

could the company afford to continue expanding the team or should it rely on its distributors to provide post-sale customer support? Distributors were responsible for half of sales, but outsourcing customer engagement and support could put customer satisfaction and... View Details

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

four-drive ecosystem Acquire/Achieve On the organizational level this drive is usually met through the compensation and rewards system. Best practices include: Pay as well as competitors. There can be exceptions; the need to acquire applies to intangibles as well.... View Details

Keywords: by Boris Groysberg and Robin Abrahams

30 May 2005
Research & Ideas

Six Steps for Making Your Threat Credible

made its threat credible. This may be more than enough of an incentive for you to decide not to bid after all. As the CEO's strategy illustrates, increasing the costs you will incur by not following through on your threats can persuade... View Details

Keywords: by Deepak Malhotra

04 Aug 2003
Research & Ideas

Shackleton: An Entrepreneur of Survival

"Entrepreneurship is the relentless pursuit of opportunity without regard to resources currently controlled." That's a great definition, and it was true of Shackleton when his objective was to walk across Antarctica. He had to pursue opportunity. He had no... View Details

Keywords: by Martha Lagace

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Topics - HBS Working Knowledge

Education (1) Mining (1) Misleading and Fraudulent Advertising (1) Mission and Purpose (20) Mobile Technology (8) Money (4) Monopoly (6) Moral Sensibility (25) Motivation and Incentives (146) Multi-Sided Platforms (5) Multinational Firms... View Details

01 Oct 2001
Research & Ideas

How To Make Restructuring Work for Your Company

break up the airline and lay off thousands of employees if a consensual agreement could not be reached. Management made the threat real by developing an actual restructuring plan, containing detailed financial projections and valuations. Moreover, United's CEO at the... View Details

Keywords: by Stuart C. Gilson

26 Mar 2018
Research & Ideas

To Motivate Employees, Give an Unexpected Bonus (or Penalty)

organization. “If you feel you are being given a little more that you thought you would earn, then you tend to go above and beyond to restore this balance” Incentive mechanisms to motivate employees can take many forms, whether it’s... View Details

Keywords: by Michael Blanding; Manufacturing

06 Mar 2012
First Look

First Look: March 6

performance is controversial and the empirical evidence is mixed. High pay dispersion may act as an extra incentive for employees' effort or it may reduce motivation and team cohesiveness. These effects can also coexist and the prevalence... View Details

Keywords: Sean Silverthorne

13 Mar 2023
Research & Ideas

The Power of Personal Connections: How Shared Experiences Boost Performance

Professor of Medicine at Harvard Medical School. So, what does the connection between patient outcomes and physician relationships mean for business? It shows how personal connections and trust can improve performance, more so than View Details

Keywords: by Rachel Layne; Health

09 Oct 2001
Research & Ideas

Driven: How Human Nature Shapes Organizations

example, offering large financial incentives to the winners of intergroup contests would predictably pull these relationships into cutthroat competition. In addition, in an effort to keep the competition from becoming cutthroat or the... View Details

Keywords: by Paul Lawrence & Nitin Nohria

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Social Enterprise - Faculty & Research

financial performance of corporations, the design of incentive and control systems to guide strategy execution, corporate reporting, and the role of investors in this new paradigm. Initiatives & Projects The Social Enterprise Initiative ,... View Details

12 Aug 2019
Research & Ideas

How Scale Changes a Manager's Responsibilities

to decide how. Your job is to make the desired outcomes clear. Outcomes are not just financial either–everything from the culture of your company, the reputation of your products and services, and your brand is for you to make clear. As a... View Details

Keywords: by Julia Austin

10 Apr 2014
Research & Ideas

John Kotter’s Plan to Accelerate Your Business

years, the company reported it had hastened the creation of partnerships by 55 percent, grew sales by 44 percent, boosted operating income by 300 percent, increased market cap 155 percent to over $10 billion, and enhanced its reputation... View Details

Keywords: by Kim Girard

28 May 2019
Research & Ideas

Investor Lawsuits Against Auditors Are Falling, and That's Bad News for Capital Markets

reputation. Investors trust that they will provide effective monitoring, and auditors exist because of that trust. But the audit firms are large organizations and the work is complex. Mistakes happen and cause us to lose that trust. The complement to View Details

Keywords: by Martha Lagace; Financial Services; Accounting

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Globalization - Faculty & Research

returns are negative. Accounting returns in countries with higher earnings management mean revert more slowly for profitable firms and more rapidly for loss firms. Thus, earnings management incentives to slow or speed up mean reversion in... View Details

01 Jun 2015
Research & Ideas

The Surprising Benefits of Oversharing

research studies by Harvard Business School faculty explore this brave new world of "oversharing" — asking what it means to organizations and to reputation when we decide to buck the trend and keep personal information, well,... View Details

Keywords: by Michael Blanding

Publications